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February 2024 by Brad
If I can save anybody some time just find a different place to rent a car.I rented a car through insurance and talked to a guy there who said he would call me back several times.I turned everything in and paid my invoice but got a random 22 dollar amount left and he said I don’t have to pay it don’t worry about it ..Well come 2 months later a collection service is calling my phone! I call this location and say they will look into it and call me back .. it’s now been almost a month I’m paying this creditor and never going to this location again.
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January 2024 by philip gillespie
Great place to rent a car from. Have rented several cars from here and have had good luck with all
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January 2024 by Dwight Davenport
Great service.
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January 2024 by Paperchasin Ri
The Enterprise on West Broad , specifically Jim and James were very unhelpful. I have been renting from Enterprise for 13 years and never had a problem until now. I am visiting in Columbus from Cleveland and I have a reservation for pickup tomorrow at 1pm. Keep in mind my rental is from 12/23/23-12/26/23 and I reserved it 2 days ago online. I received a call stating I need to bring in proof of a Columbus address or utility bill in order to rent the vehicle. I am an Enterprise Plus member and I have rented from them at least 5-7 times this year alone. This is Christmas weekend and now I have to take my services somewhere else to make sure I make it to Cleveland to see my family for the holidays because my car broke down and is in the shop here in Columbus. I am so disappointed and upset. I literally paid $330 per week for the month of March because my car was stolen. Jim informed me that it must be done like this just in case I try to rent the car and run off on them. I am so disappointed, frustrated and angry. This is to close to Christmas for this nonsense and I can’t stop crying. I have over 2000 reward points plus I just rented a car the week before thanksgiving and the first weekend in November and when I come here they give me problems smh. Budget or Hertz here I come.
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January 2024 by Chalie Jones
Will always use this Enterprise. Cars are always extremely clean and have had nothing but great customer service.
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January 2024 by Srikanth Srik
Good support
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January 2024 by Sarah G
Very easy check in and even quicker when returning. I love the car, so clean and stress free process. Ami was so sweet and genuinely cared about my experience. Thank you for a great car!!
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January 2024 by Jeff Renner
Was a great experience with enterprise will definitely be back when in need. Great vehicles great prices with over and beyond with the hospitality!!!!!
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January 2024 by Rosa Sankey
The car was an excellent choice
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January 2024 by Tom J
Devonte Howard is the epitome of what customer service should always be. This was my first time rental a vehicle and Devonte was awesome. I was in and out in no time. Very hospitable, knowledgeable, and friendly. I've never been to any other Enterprise branches but I know that I don't need to go anywhere else the next time I have to rent a vehicle. Thanks Devonte and thanks Enterprise for helping me out this holiday season! Happy Holidays!
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December 2023 by Алексей Тернавский
I rented a car here because my insurance company works with them. Everything went fine, there were no comments or complaints about the staff or the car.I rented a car here because my insurance company works with them.
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December 2023 by Thomas Harter
This location is great rented from them a few times this is the first time I've actually saved money shout out to Ben!!
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November 2023 by Tomonya Adams
I would like to say Thank you so much to the Outstanding Team at West Broad st .Ben , Kaleb , and Devonte . Those are your guys to get the job done . I came in to get a car for an emergency out of town . They made sure I was good and had a truck with Great gas . Who doesn’t love saving money . Well they helped out a lot with that . Thank you again West Broad Team !!
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November 2023 by Jordan Melton
This place is awesome always a fair deal and great work I recommend everyone I know to go here
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October 2023 by Ravenecho1
More expensive than than some of the other rental agencies. The car was very clean and the agent was nice. Just way more expensive than Budget or Avis.
