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March 2025 by Royce Workman
Manager here doesn’t care about your reservations. Not sure I’ve ever been dismissed from any company while having status like I was here.
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March 2025 by Teddy Mohamed
CMH Enterprise is horrible. A booked a car almost 2 weeks ago and CONFIRMED with the customer service person that I would be able to use my debit card. She advised it would only be a $400 deposit that gets returned it 24-48 hours but that it would be no problem. Lo and behold I show up before my trip and I am denied the opportunity to rent a car since I don’t have a credit card. Very unprofessional and there was no reason to lie over the phone and waste my time.
UPDATE: Budget right by enterprise with no notice and great customer service gave me a rental!
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March 2025 by Glenn Reeves
Swapped from Budget due to really bad experiences. Only problem was confusion by the exit attendant who thought we had the wrong car. After a 5 minute delay, we were on our way.
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March 2025 by kenneth phillips
Reserved a car via enterprise at John Glenn international airport for my wife. She flew in from Dallas, got her car and upon trying to exit with the vehicle she was stopped and told she can’t leave yet due to a clerical issue with the reservation. While trying to resolve the issue she was told they just aren’t going to be able to rent the vehicle to her. Instead of fixing the clerical issue they made her remove all of her belongings from the vehicle and rented it to someone else while she was trying to figure out what was going on! So Enterprise, just know that the John Glenn location caused you to lose our business FOREVER!
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March 2025 by KC Chang
Terrible Experience – Lost/Stolen Sunglasses
I rarely make reviews, but this is the worst car rental spot ever. I accidentally left my sunglasses in the car and returned just 10 minutes later, only to find that the car had already been rented out. The staff claimed they couldn’t locate it and that another customer had driven it away—without any cleaning or inspection beforehand?
I waited an entire week for them to track down the car, only to be told that my sunglasses were still missing. This raises serious concerns about their employees’ ethics and accountability.
Avoid this location at all costs. Their lack of professionalism and responsibility is unacceptable.
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March 2025 by Xavier Lamog-Doiel
I flew in from California, had a reservation and was denied a car rental. I did not know, having my home address committed to memory was ENTERPRISE company policy, according to rental agent. So I asked to speak to a manager who also informed me of ENTERPRISE company policy. NATALIE the MANAGER said, because typically people who don't have their address memorized are fradrulent criminals. So I was denied my rental. I called customer service after leaving and asked about ENTERPRISE company policy. Apparently there is no such policy. It would have been nice to know the real reason why I couldn't rent a car. Instead I was treated with hostility, bigotry and discrimination. I would like to thank AVIS and Hertz for attempting to help me. Unfortunately for me I was not passing the soft credit check. I would assume this is the real reason ENTERPRISE wouldn't rent me a car. Anyway that's my experience, stay blessed.
Ps. Customer service also said they would follow up with me so I could lodge a formal complaint. No such luck, maybe it's just a ENTERPRISE company culture.
Thank you for your generic response and broken link, you've truly solved the problem Chris.
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February 2025 by just jenn
It's not at the airport as advertised. You will get shuttled to an off site building and un organized situation.
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February 2025 by RICHARD STESEN
Took what we could get.
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February 2025 by Luisa Rojas
I’ve had the worst experience with this rental company not once, but twice. Despite making reservations weeks in advance, they never have cars available. Their poor planning and lack of inventory are unacceptable. On top of that, the customer service is appalling—the manager is extremely rude, and they’re clearly understaffed. This company is completely unreliable, and I will never rent from them again. Avoid at all costs
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February 2025 by Candace S
I wish I could give zero stars. My mom passed away Tuesday. I rushed to columbus from TX to get home and she passed on the way. I rented a car one way to Parkersburg, WV. In the craziness of the day I forgot my credit card was locked. They ran it once with the locked card. As it was happening I remembered and unlocked it. They ran it again and my credit card company blocked it because they required a refundable $400 deposit (for two hours to Parkersburg). The kiosk attendant replied with “I’m sorry it is our policy to only run it twice.” I offered my debit card or another card over the phone but he continued to tell me I had to return the car. So he proceeded to make about five cars behind me move so that I could return the vehicle and park. I started to cry and share with a different parking attendant that my mom passed away and I was trying to get home. She said she could override the block and run it a third time. Before she could do it, the kiosk guy ran the card a third time WITHOUT THE CARD! Which my credit card company also does not allow. He calls the lady I was talking to and told her not to run the card again. I don‘t ever use credit cards except for idiotic companies like this who won’t take debit cards because I don’t want my number stolen and used online. So that third time blocked my card permanently. I asked him if I could rent a car from another car rental place and he said no. It will be blocked by all the car rental places here (which was a lie.) I could have gone to Hertz, Thrifty or Budget or another not owned by Enterprise. I WILL NEVER RENT FROM ENTERPRISE AGAIN OR ANY OF THEIR OTHER CAR RENTAL PLACE (NATIONAL AND ALAMO) My dad, who just lost his wife, my mother, had to drive two hours to pick me up. Enterprise, WHERE IS YOUR MERCY, EMPATHY OR COMPASSION? Not one person from Enterprise reached out to me during the two hours I sat outside crying. I was scared, grieving, hyperventilating and all you could talk about was policy. I begged for understanding and an exception to policy. I have six credit cards but only carried one with me. Yes, it was my fault for not unlocking my card and my fault for not warning my card company I would be charging a rental card (which NOTHING told me there would be a $400 charge ahead of time.) the first I heard of that was at the kiosk. I also put my credit card info in ahead of time to “skip the counter” $88 was the charge told to me at that time. But when you lose a family member suddenly and without warning, you aren’t always thinking straight and need some empathy and understanding. ENTERPRISE SHOWED NONE OF THAT. This company cannot be trusted to take care of you. They are selfish and heartless.
Update: the bottom response os just rhetoric for this page to try to show they care. I did do what they asked me to do and I got an email stating they were going to “escalate the matter further” and then I never heard from them. Thanks for nothing. They don’t care about you. They only care about money and I sincerely hope there are financial repercussions for this.
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January 2025 by argen K
“Very disappointed with the level of service at Enterprise. On January 4th at 8:00 PM, the manager and staff refused to rent a car because the Bank of America credit card did not have a name on the front, even though the card was valid and had sufficient funds.
Instead of finding a solution, the staff simply turned the customer away. The company could have earned $400, but due to such an approach, they lost both a customer and the income. Extremely unprofessional behavior, especially from the manager.”
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January 2025 by Khara Gautam
I reserve one way from Columbus Ohio international airport location to Lancaster pa for 2 days for $60 per day but they charge now $245 per day, at the time of pick up I finalize @60 per day with the lady, they are doing scam for me, I called them many times to resolve the issues but nobody take care, because they just need money, don’t care about customer
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January 2025 by Richard Murray
Decent rental, disappointed cruise didn't work.
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January 2025 by Todd Delligatti
Cell lot at airport needs a bathroom
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January 2025 by HEE MYOUNG CHOI
Google Map location is different and needs to be corrected
