-
February 2024 by Joshua T.
Have had issues with renting from them a few times myself. Seems like they are never on the same page as the insurance company and for some reason can't contact them for updates. The customer shouldn't be doing the leg work imo. Also, it seems like they don't take great care of their vehicles and are delayed in swapping some of them for newer models with lower mileage.
-
February 2024 by I know you are attracted to me I know you love me
I requested was ready and waiting upon my arrival. The car performed as expected and I had no problems during my trip. The staff was extremely helpful. Overall a really good experience.When I return the car the gentleman who help me he was extremely helpful and professional. I have never had a better experience at a rental car agency counter in my life. ❤️
-
February 2024 by Jonathan Baldridge
Great customer service! Thank you
-
February 2024 by Bob Barnes
I had to rent a car due to damage to my car as it was getting fixed.Renting a car from the Morse Rd location in Columbus was fast and easy. The staff was friendly and helpful. I would use this location again. Thanks for making it quick and easy.
-
January 2024 by Michael James
Eddie at the Morse Rd. location was very helpful and even called me a day later to make sure I'm completely satisfied.
-
January 2024 by Lorrie Breen
I rented a car at the 3245 Morse Road, Columbus, OH location. It was an okay car, nothing fancy. After a trip on the interstate during a nice snowstorm (yes, they did provide a snow scraper as I didn't have one with me from California) I noticed the driver's side wiper and washer wasn't working well. A little scary while passing semis and getting road spray from them. When I turned the car in I let them know about the issues I had and also that the car I was given originally was not the size I had reserved; it was smaller. The manager at the store listened to me, verified the issues with the wiper/washer and apologized for the inconvenience. It wasn't just lip service, he made it right by offering a credit for my troubles. I appreciated that he listened and offered a solution. Thank you!
-
January 2024 by Seman “Sam Ethio” Siraje
Good customer service
-
January 2024 by Neva Jacobs
Always top notch customer service and in these days, so appreciated.
-
January 2024 by CJ Morrow
Customer service is great
-
January 2024 by Michael Lamson
Everyone I worked with to secure a car rental after an accident was amazing. From start to finish everything was smooth, feeling very satisfied
-
January 2024 by Yolanda Gibson
From start to finish, everyone was very pleasant and courteous. Would recommend. Yolanda G
-
December 2023 by Carla McCullough
Kelli worked diligently to get me the SUV I reserved, even had somone go to another store to get one. S was ver pleasant and attentive.
-
December 2023 by Chad Baddeley
Keith and Evan are everything you’d want in sales associates! Keith worked his tail off to get me into a vehicle that was compatible with mine and my family’s needs. Once he handed the reigns over to Evan for the final walkthrough, the satisfaction did not end. Evan was polite, friendly, efficient, and explained the contract in very good detail. I will definitely return to this branch should I ever need a rental again.
-
November 2023 by TG Garver
What can I say, I’ve Rented lots of cars over the years and I have never had someone offer the level of customer service that Keith offers at this location. Do yourself a favor, ask for him! You can thank me later.Enterprise-do yourself a favor and make sure to do whatever you need to to ensure this guy doesn’t leave. He is a true asset to your company! I tried to recruit him but he has this loyalty thing in him that make me want him to work for us even more!
-
November 2023 by Carolyn Landis
The best customer service! Kelli Williams was outstanding. She is very kind and helped me with everything I needed. I have rented from multiple enterprise locations and this time was the best experience I have had because of Kelli.
