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February 2024 by Andrew Christian Inscho
Much better facility when it was under Extraspace management. My rent has increased $150 since Storage Express took over. They also took away all on-site personal. Not happy and I do not recommend renting through this company.
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January 2024 by Dee W
My experience has been great. Did everything online. Storage was clean and ready to load up.
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December 2023 by Keith Box
Terrible‼️ They’ve doubled my rate 2x without notification since being here. Very deceptive ?
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December 2023 by craig bellomy
Rented multiple units for a couple years. Rent was increased three time in the last year. When moving out I told them I was moving out. The next to last unit I vacated was empty, then notified again. I'm now showing that I'm late on the payment for that unit. They said because no one has checked the unit yet. That was a week ago. I notified them I'm now moved out of my last unit today, two days after they charged me for the month. They said that they will not refund any portion of this monthly charge because they said I did not notify them with the day I was moving out. And if I would have told them before the charge date, two days ago they could have prorated the monthly charge. That's ridiculous. They knew prior that I was moving out of my units. But now they can't refund. Be very suspicious of folks that treat your business like that. She said on the phone, Oh well, it's just your bad luck.
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December 2023 by Kenia Stockdale
Brian, you were a good customer service and good person. You helped us a lot. I really appreciate your help you are wonderful thank you very much
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October 2023 by Ryan Kerns
I rented a 10x10 climate controlled unit and had a great experience. The representative was very helpful and professional. If you are in need of a storage facility in the Columbus area, I would highly recommend ExtraSpace.
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August 2023 by Tyanne Biddings
Dakotah is your best ! you have I wouldn’t let nobody as be a sales man like him he is so awesome ..
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June 2023 by Michael Z
Rented a unit 5/30, go to access the unit on 5/31 and the code does not work.. Nobody in the office, so I called customer service and I've been back and fourth, on hold, an hour has gone by and nooo luck. Customer service says they are transitioning from Extra Waste storage and they have some bugs. But still won't give me a refund back because of their problems.
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May 2023 by Ernestine Arms
Just Went There to help a family member move ou/. They Don't have A Dumpster to put trash So They ended up using one of the storages which I Didn't like Due to Rodents that May Get In There.
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May 2023 by SJ
Excellent customer service. Very professional, patient and professional . Victor was very helpful
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April 2023 by Tina
Victor was great with assisting me with all my storage needs!!! He has awesome customer service skills!!!??????
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April 2023 by Luke Boff
Victor was very helpful and had our best interest at heart. Good conversation and a stand up guy.
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March 2023 by Roberta Gartenberg
I have been storing at this Extra Space for a while, and a very satisfied. The service is excellent! Victor, the manager, is extremely helpful and kind! He definitely goes above and beyond to help with anything he can! It is rare to come across someone who is actually nice and helpful these days!!
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March 2023 by Sarah Bowen
The kiosk is convenient and Victor is very helpful. Excellent customer service.
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February 2023 by night_wire
Victor was very helpful and accurate on top of speedy with my 1st time storage unit. So thanks to him and to Extra Space Storage
