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August 2025 by Kristin Walls
Juke is the saving grace for this store. Get him coworkers who are properly trained and/or have pride in their work. I personally experienced and witnessed woeful attempts by his coworker to “help” customers. Juke ended up doing all of the work, not only to complete customer order, but also restore customer relations, and was patient and professional in every instance.
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July 2025 by Jean Gomez
Personnel answering calls is unprofessional!
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July 2025 by Jay Dye
Poor customer service. After spending $35.00 of my hard earned money to send a package a thank you would have been appropriate. Poor job Fedex. I will never go here again.
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June 2025 by Chudamani Khanal
Poor Attitude and Lack of Customer Service
I had a very disappointing experience today. The FedEx employee I interacted with displayed a complete lack of professionalism—no greeting, no courtesy, and a rude attitude when I asked a simple question about shipping options. The behavior was disrespectful and unacceptable. This kind of service is not what I expect from FedEx.
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May 2025 by J
Great Customer Service.
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April 2025 by DaShyra Green-Brown
I had Juke Green help me & I can honestly say your patience & positivity make all the difference in customer service Thank you!
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February 2025 by CRASHAWAKER !
Juke is amazing. He was helping several customers, and still attended to me. He was respectful and kind to all customers. May God bless him!
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December 2024 by Ramona Gray
The staff in this store is the reason why I drive past the UPS store and pay $2 more. The guys working here are friendly, personable and professional.They make me feel confident that my packages are in good hands.
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December 2024 by George
Recently found the store to be operating with a greater skills level. Wednesday was in and out quickly with all my request met for how to notify the recipient and I.
Tyler and June Green were a big help. See you guys in 2025.
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December 2024 by Victoria Mack
I am older and not tech savvy. Gavin went above and beyond to help me! The other young man working also showed great customer service as others entered the building! Great job, keep it up!
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October 2024 by Jason Bordeau
I’ve always believed that when you rely on a company for important services like shipping, you should be able to trust their employees to provide accurate information. Unfortunately, my recent experience with FedEx was a huge letdown. I went to the East Broad Columbus store and made it clear to the employee that I needed a package delivered by Wednesday, October 23rd. This was crucial because we absolutely needed it by Thursday morning. The employee guaranteed me that the package would get to the delivery location Wednesday, no later than 5 PM.
However, not only did the package miss the Wednesday deadline, but now it’s not even set to arrive until Thursday evening—completely missing the critical time frame we discussed. When I reached out to customer service, I was told I should have read the sign or checked their website about their no-refund policy on 2-day deliveries. But let’s be real—I'm not a FedEx shipping expert. I didn't tell them I wanted the 2-day delivery. I told them the time frame, and I trusted the employee's recommendation based on my clear need for timely delivery.
What’s most frustrating is that this isn’t about the money. I would have gladly paid more to ensure the package arrived when promised. It’s about the failure to deliver on what was assured to me at the store. I’ve used UPS in the past, and they’ve always been reliable and helpful. After this experience, I can confidently say I’ll never be using FedEx again.
If reliability and accountability matter to you, I strongly advise against using FedEx for your shipping needs.
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October 2024 by Micchan Fan
Slow service. Waited 5-10 min for the only staff to stop chatting on the phone. No apologies.
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August 2024 by Hayden frea
Best fedex location in Columbus, always get treated well here and someone’s always there to help!
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July 2024 by tesla pete
Great experience
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June 2024 by Jun Sun
It’s been “being processed” for 30min. And no staff is actually working! Their attitude is horrible!!!
