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February 2024 by sarah mcdade
I asked for help obtaining a label and said I had an account. The man working at fedex told me to email him the labels. I stand to the side of the counter struggling to make my labels, when a white man walks in and said he needed a label and he has an account. The FedEx worker took all of this information and made the label for him. I ended up leaving. I still need to use FedEx, but not this one. The only employee who is happy is the Asain man. Everyone else is clearly miserable and wants to make your day more difficult.I read the other reviews after posting mine and they are the same. I wish I would have read so I wouldn't have been so surprised.
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February 2024 by radio dx
This is like DIY store where you have to do all yourself. Scanning or shipping are like self checkout.Using scanners or other devices might need some time to learn to use them if you are coming for first time. Help will be minimal but you can get your things done once you know how to use them.
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January 2024 by Peng Peng
Great service! Nice office!
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November 2023 by Joey Krenik
Staff treated me like I was a nuisance
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October 2023 by Sean Jones
probably one of the worst locations ive visited when it comes to doing the job and their employees seem to not want to be there. Had a bad experience with a lady with dark red hair, been to fedex 200+ times throughout columbus never felt like i was being up-sold or bothered from doing what i came to do, just a strange experience, never felt a shipping employee feel entitled like that or giving me a hard time while packing, pretty ugly, will be driving to another location.... the manager said they pride themselves on being "the strictest" fedex in the city, strict doesn't get things done and when its causing problems for your customers strict isnt whats needed its customer service skills.... bad experience, oh well. Called into fedex corporate to file complaint as well. Weird experiance
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October 2023 by Kristin Lemkau
Chain providing office & packaging supplies, plus a variety of services such as shipping & printing.
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October 2023 by Chase Duncan
The red headed older lady who works here is always rude and doesn’t seem to ever want to do her job. I’d avoid this location.
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July 2023 by Vistas Brillantes
Worst experience ever, 2 employees, a lady and a guy, super rude, I don’t know why they are there it seems like they hate their lives and have to treat customers disrespectfully. I can see a lot of reviews with the same complaint, where is fedex leadership? You should come to this store to set things straight, the disrespect from this 2 employees is crazy, and is not the first time, never going back there again.
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July 2023 by Tam L.
Waited for front desk to help do simple prints for docs only be diverted to the copiers, she told the lady behind me if she does it she would need to charge more?? I don't care to pay extra I wasn't even given the option. I sent my doc through email only to go to the copier to malfunction. Took 20 mins just for simple prints after waiting again for the gal to work on another client then she had had to print the docs afterwards. Unnecessary time wasted, lack of efficiency.
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June 2023 by Zena Love
Horrible service. Went in speaking in a normal tone of voice and employee raised his voice (basically shouting) and then was told to speak up. Asked employee if he was hard of hearing and needed to read my lips so I could face him to talk and was told no and that his hearing aids go in and out. Spoke up and then was told that there was no need to shout. Explained to employee that he requested that I speak up and now he’s accusing me of shouting. I didn’t feel comfortable or confident mailing my goods so I went to UPS instead.
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April 2023 by Bill M.
I travel all over the country and usually have good service from FedEx Office. This location has the worst customer service I've ever experienced from this company!! I don't believe they know the meaning of customer service!!
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April 2023 by Garrett Crook
Great service, nice staff!
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March 2023 by Steve Wylie
I've pretty much exclusively used this FedEx Ship Center for all of my shipping needs for the past ~10 years. While the customer service isn't always the best and the staff seem to wish they weren't working I've never had issues with getting my packages where I need... until yesterday. As far as I am concerned, FedEx Ship Center bills themselves as the one stop shop for all of your shipping needs - the shipping experts. I tried to ship 5 laptops with lithium ion batteries yesterday and they refused the package because I didn't have the sticker for the outside of the box identifying the shipment as containing lithium ion batteries. The comment was that "we don't stock those stickers". I was told to go to the Verizon store to get one... while I attempted this I was met with confusion (of course) by the Verizon store. Instead, I went to the UPS Store. The UPS Store laughed at FedEx being unable to provide one of those stickers, put one one my box, accepted my money, took my package to be shipped and then happily helped me move my shipping account to them. The staff at the UPS Store was also MUCH more happy to help me. So, if you're looking for true shipping experts, maybe check out the UPS Store which is less than a mile away.
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June 2022 by Jessica S.
We've done many different print jobs at this facility. Large poster board for an engagement party, invites, cutout work for parties, laminated signs. Everything is always done perfectly, we get calls/texts when they're done, and they review the products with us when we arrive for pickup. Excellent service - we use no one else!!!
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May 2022 by bhushan patil
Very nice fedex store, loving and knowledgeable staff, especially JUSTIN is the best! Very clean and working equipments.
