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November 2023 by brenna Perez
This has to be the worst delivery service. Paid nearly $200 to get a package by a set date that was NEEDED. All because the delivery person didn’t want to carry it up to our door, he marked it off because of “weather conditions” when it is just barely raining.Then Customer service wouldn’t even allow pickup or a confirmation of estimated delivery for going back out tomorrow WHEN WE PAID OUT THE WAZA TO HAVE IT TODAY!This package isn’t just any package it’s the only thing that can help me get my car back on the road to work! Other peoples could have medical supplies, etc!Customer service skills, management, and delivery services need more attention and work done.. HORRIBLE!!
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July 2023 by Michael Stewart
I called and was told this could pick up between 4 and 6. Got at 5:57 and was told that they're closed. I told them I was told I could pick up between 4 and 6. The lady in the building said she would get the package but was extremely rude to me. "As a matter of fact, go wait outside by the customer package door" she exclaimed! And then went on to say "see how u feel standing at a closed door". I complied because I want my package but Fedex....I use your service for my business twice weekly. Don't let your employees mess with your brand.
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July 2023 by TERRENCE WILLIAMS
This will be the 3rd time me or my wife have had to go to this one for the same package. They don't communicate with each other, so one one doesn't know what the next one did. Customer service needs some work.
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June 2023 by Luis Hernandez
Although the website says they’re closed on Saturdays, I was able to retrieve my package quickly. They were very nice and apologetic for not shipping it on time. Very glad I got the package, though!
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June 2023 by Becky Davis
The driver who has our package took extra care to make sure we were able to retrieve it.
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January 2023 by Daniel Boone
Their truck pulled in my driveway stopped then after about 15 seconds drove off?This was at 1:40pmI get a text around 4:30pm telling me my delivery was rescheduled due to weather???I need these things I order or I wouldn’t order them!Something like this happens every time I’ve had deliveries from them for the past 2 years? Someone needs to go to Poff Rd and clean house!
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January 2023 by Richard Bray
My package was supposed to be delivered on a Wednesday but they did not even attempt a delivery. Then the delivery date changed to Thursday, yet they still made no attempt to deliver. On Friday I call and speak to someone who tells me that they changed my address and sent it to a different location but that they would change it back and get it back to this location. I get a call Saturday at 10:30am telling me that I just missed the pickup window between 8-10am but that I can come back and pick it up between 4-6pm. Turns out they are not open on Saturdays during those times. This is the most obnoxious experience I've ever had trying to receive a package. Oh and the package was a mattress, so I have been sleeping on the floor due to their incompetence. UPS and Amazon have no issues delivering to my address.
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December 2022 by Keysha Pruitt
Customer service representative was rude. Hung up on me the first time I called because I was taking to long to give her my tracking number. Then when I called back and provided her with the tracking number, she stated that the driver said that the address my package was to be delivered to didn't exist. When I live there. Her reply " Well tis the season honey, we have new drivers"
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October 2022 by Chris
Wasted a day with Martin Welch Transportation don't work with these guys their trainer driver will not train and treat you like garbage because they been driving longer and they like to drive with their phone in hands ?
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September 2022 by Leigh Woodcock
Absolutely terrible company! I've just moved and the have lost both of the packages that they delivered...in just 2 weeks! Never received a final call back about the first package. Took forever to get a call back on the second. Doesn't seem like they even talked to the driver. They just Saud that the package couldn't be found. I'm having issue getting a refund from the seller now. What a pain!!! I would absolutely use anyone but them!
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August 2022 by Tyanna Campbell
HANDS DOWN THE WORST FEDEX LOCATION IVE EVER DEALT WITH THEIR DRIVERS ARE TERRIBLE CONSTANTLY MARKING AN ATTEMPTED DELIVERY WHEN THEY ARE NOWHERE NEAR THE VICINITY. THEY NEVE RLEAVE DOOR TAGS WHICH FURTHER CONFIRMS THEY ARE A BUNCH IF LAZY LIARS EVERYONE IN SHARON WOODS CAN AGREE THEY NEVER DELIVER. OTS RIDICULOUS GET SOME ACTUAL HONEST DRIVERS
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August 2022 by F&M Where Dreams Come True Matthew 4:19 LLC
I was to have my package by today the driver put unable to deliver when he never came to my house at all Now I will have to wait 48 hours to get my stuff no I have.camera that prove they never came no door tag where my package where looking into it yep so will I going to the news, and posting my video showing they never came if they don’t want to work why are they there
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July 2022 by Leigh Pierce
Absolutely terrible company! I've just moved and the have lost both of the packages that they delivered...in just 2 weeks! Never received a final call back about the first package. Took forever to get a call back on the second. Doesn't seem like they even talked to the driver. They just Saud that the package couldn't be found. I'm having issue getting a refund from the seller now. What a pain!!! I would absolutely use anyone but them!
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April 2022 by Ryann Hunter
I had ran into so many issues with my last package (due to a number of things, not fed ex) and I was so stressed out trying to get this package on time today, I finally was blessed to talk to Ben in the package department who was PHENOMENAL!! He made sure we got our package today and did everything he could including calling me to keep me posted every step of the way, I even saved the fed ex number just to reach him in case I ever need help again, definitely recommend, great customer service at this facility. Thanks again Ben!!
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March 2022 by Alicia Caruthers
Every package I am supposed to get is never delivered when it is due and delivery date keeps changing. Calling does no good as they will only read to you what it says on the website like you didn't just tell them the exact same thing they read to you. Companies would be better off saving money and just sending packages through the post office
