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October 2024 by G Smith
Good customer service. Good bank
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September 2024 by Cortland Mullins
Closing my account and going elsewhere. Since I switched my investments from them, I’ve had the most terrible customer service each time.
Initially I had a high priority account but I decided to go with a different financial advisor, one who actually listens to the goals I am trying to attain and actively assists with that, and I removed my securities from 5/3 and I’ve been baffled by the switch of treatment.
10/10 do not recommend!
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July 2024 by Dreama Linnabary
Their nice and efficient
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June 2024 by Katie Hillberry
Good for the most part. The drive through atm has been broken before but it didn't take long for them to get it back up and running.
There phone service is a mess and super hard to navigate & get a real person on the phone !
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February 2024 by Matthew Burchfield
Always friendly and helpful!
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December 2023 by Clifford Mick
Staffed with people clinging to the mental illness.
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November 2023 by Drew Bolen
I just had the best experience ever at this branch. Wyatt was so friendly to me and my girlfriend and solved our problem so quickly. I have never left a review on anything before, but am so happy with the experience I just had, so I felt like 5 stars was the least I could do.
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November 2023 by Maxine
Scary. There's bushes people can hide behind and an alley
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December 2022 by Zack Martin
This is the worst bank in the history of our country. Hopefully Elon Musk will buy them and close every branch down.
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August 2022 by Patti S.
I just was told by this bank since I closed my card they say it was revoked and I am not allowed to view my card balance online. This card has always been paid on time. I am being punished for closing the card. I kept arguing that I closed the card and I am paying off the balance. It is my card and I deserve to be able to see payments. they did not make this 5th3rd customer a 5th third happier.
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June 2022 by Bob P
My fifth third card & my drivers license are both in my gf’s purse. No big deal I still have an Ohio ID that I was told I can keep since it’s just a legal documentation of my person. Or I have my passport. Either or will do. I head to fifth third to grab a direct deposit form & I bring my ID. Officer James decides to ask me why I’m driving if my ID says non driver……? I was friendly about it even though he should mind his own business & do his job. It has an expiration date on it, right? So technically it doesn’t expire until September since that’s what it says, right? Then mind your business, James. You’re a bank teller. If I get pulled over then they verify I am legal to drive. That’s not your job to do or worry about. He’s lucky I was in my car. Had I been inside & he decided to worry about what I’m doing then it would have went a completely different direction. This location is rude & the reviews speak for themselves
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January 2022 by Joe Blake
Came here because the corporate phone lines were not answering or returning calls. The tellers were friendly but I needed to speak to a banker. Waited an hour then left.
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August 2021 by Sara Fox
Inviting
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July 2021 by Sunny Delight
The bank manager would not print me a statement. I had to go to broad st they were close. I had to drive all the way to Hamilton Road.
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February 2021 by Sheila Stephens
Love this bank..
