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January 2025 by V
Waited almost 30 minutes after my appointment was supposed to start before I was helped. A total of 6 people in the office (3 behind the counter and 3 sitting in the office chatting like it's tea tike). Finally was helped and got an account open but the man acted like he had better things to do with his time. When we went to the front to put money on my account, a young Black female was at the windows and turned away, saying she wasn't going to deal with a customer because he was upset to have been kept waiting BECAUSE OF HER. The professionalism is terrible at this branch. Try Hilliard or a different branch if you decide to bank with them.
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September 2024 by Miski Mohamed abi
Very helpful and kind WELODY WILLIAMS 👏🏼
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January 2024 by Alex Gunning
Your money is not safe with this bank. About 90 days ago someone used a fraudulent check to steal thousands of dollars from an account we seldom use. 53rd sent us a letter to let us know we only have 30 days to report the fraud so we are out the money. Im very disappointed in their response. 53rd made the mistake and they have decided to punish a customer of more than 20 years for their error. I’ll be closing all my accounts with this bank very soon.
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March 2023 by Ron M.
To my surprise she actually followed through with sending the card FedEx to my mom within the two days! I shouldn't have had to go through what I did, but in the end she got her card as requested!
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March 2023 by Mike
I keep getting a phone call from Kasey "my personal banker" but gives me call back number not related to Fifth Third on Holt Rd. or any other Fifth Third. I've had zero problems with this bank over the years but this call seems a little shady especially coming after banking hours. I'll block the number and see if they try again with a different phone number. This doesn't seem like something a real bank would be doing.
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May 2022 by A C
Only one person working the drive thru and the lobby on a Friday.. expect to wait a pretty lengthy time. Won't be opening an account here.
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April 2022 by Need to know Basis only
Only one person working the drive thru and the lobby on a Friday.. expect to wait a pretty lengthy time. Won't be opening an account here.
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October 2021 by Lucas Jones
Worst Bank I’ve ever dealt with! Terrible Customer service!
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July 2021 by Billy Poore
Don't buy money orders from 5/3bank your charged 2.00 for a money order,that is way to much when you have a bank acct with them,guess it's time to look around for another bank now,this bank will try anything to get your money these days,this bank is going downhill fast it's time to depart ways.
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July 2021 by Rikki Abu
I just got off the phone with a man I believe his nickname could've been J, whomever it was thank you I appreciate you and your time and this branch is unnoticed ??????????????
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June 2021 by MybestisYettocome Abu
I just got off the phone with a man I believe his nickname could've been J, whomever it was thank you I appreciate you and your time and this branch is unnoticed 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾
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November 2020 by Mary Jones
With the virus going on, it's best to go through the drive thru. The staff is very helpful and kind.
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August 2019 by Ray man
Should have checked reviews before stopping here, the bald gay looking tellers stare at me thru the window like he want my butt, and the fat winches have attitudes that stink worse than the smell of fish inside this. Location
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April 2019 by Steve Shaw
Great tellers! The people work with a smile.
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January 2018 by Mary broskey
Atm is quick, but annoying how it always asks if i want stamps
