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March 2025 by Ginny McKeon
Worst car experience EVER!
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March 2025 by Aly Rae Bach
Appt for brake repair at 2pm. Left around 6pm. Took a little longer than expected, but the younger gentleman let me know they were waiting for the parts to be delivered. (Cool that they got them delivered same-day) the staff I spoke to were friendly and honest. I had no idea what was up with my brakes, or which brakes, and they let me know it was just the front. Car feels much safer now!!! Probably cost me a little more than it would have if I coulda taken it to my regular mechanic, but convenience and close proximity mattered a lot to me in this instance. Thanks firestone!
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February 2025 by Lindsey L
I got work done at this place for my entire existence of having a car and i can not believe they ruined my grandpas truck like they did. They put a new radiator in and they messed up the timing belt so now the truck is not usable and they wont fix it. I had taken my car in before that bc i needed a new blinker and they said i didnt need one and i still do. 3 years ago the truck got new tires and didn't tighten them correctly, they damn near wobbled off the truck whilei drove it . Don't trust these people anymore, they dont know what theyre talking about.
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February 2025 by M Hill
Do not take your car to either of the Firestone locations, especially the one on South High Street. They did not fix my car correctly, and they know it. Despite this, I still have to pay for the labor costs.
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January 2025 by Joseph Dowdell
After years and years and thousands and thousands of dollars I've had enough of Firestone ! They told me because I put a tire plug in a Firestone tire that they could not patch it from the inside because of there company policy . That's a money grab and there company policy ! IM DONE ! SCREW YOU FIRESTONE !!!!!!! After there response to my review , I took my truck to a small tire shop and they put a inside patch on the Firestone tire and I asked could you rebalance the tire and they said it was never balance to begin with ! That means I paid Firestone for balancing my new firestone tires and they never did it !! Also after I just got the tires put on my truck I had to go back in the store and ask them to put all 4 tires at 35 psi . So after there stupid post to mine asking ME to reach out to them lol screw you Firestone !
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January 2025 by Brad Streets
Won’t come here again, 9 am appointment for tires that I was told they had here at the store, call to check and they said they had to order the tires and said it would be done in less than an hour. 3 hrs later still not done and said it would be at least another hour…..Got multiple different excuses why it’s was not done.
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December 2024 by Bill Riley
Everyone was extremely kind and courteous to me . Good service
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August 2024 by Chris Seifrit
2 1/2 hours for 2 new tires. Too long.
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August 2024 by Steve Davis
Service takes too long
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July 2024 by Chance Abbitt
Do not expect your vehicle to be done in a timely manner.
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June 2024 by Joseph Kesner
Great job completing my difficult oil change!
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June 2024 by DeeAnn Jones
We were travelling with a truck and trailer and had a blowout on our trailer on 270 on a Saturday about 11:00 AM. Put our spare on, but found it was dry rotted and didn't think it would last long. This tire shop was one mile away, so we limped there to see about replacing the tire. Explained what happened and asked about getting a new tire. We were told that it would be the next day before they could get to it. Then asked if they knew any other place to go where we might get a tire and were told they didn't know anywhere else. NOT HELPFUL IN ANY WAY! Got online and found another tire shop ONE MILE down the road that was more than glad to help us out. They told us that they frequently get customers who are turned down by this Firestone store. They said this shop only does scheduled jobs. They certainly won't help stranded travelers who have problems!
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June 2024 by John McCarrell
While on a road trip our alternator started going out not far from this location. Of course this happened after everything was closed. Fortunately we were able to get the vehicle in first thing in the morning. Even though this location is very busy Rusty and boys were able to get us back on the road in just a couple of hours. Friendly staff. Thank you for saving our road trip experience and getting us back on the road.
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June 2024 by Christie Siders
Awesome team! Got me on the road to goto work that am and finished vehicle next day. I will be bringing my car back. So helpful, an even delt with a warranty company with ease. Which is just unheard of. Definitely recommend
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May 2024 by Jennifer Stack
Bill is awesome! Thanks Firestone!
