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April 2025 by caspercat kthxbai
Took 2 hours to get 2 tires, even though I made an appointment. Evidentaly, appointments don't mean anything, they'll get to it when they feel like it.
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March 2025 by Colton Young
Took 7 hours to change two tires after being told multiple times it’ll only be a couple hours. They didn’t start working on my car until I show up 6 hours later to check progress after being told on the phone, 2 hours after drop off, it’ll be a couple more hours. Funny thing is, they didn’t even replace one of the tires that needed changed. They kept the tire that kept leaking on the car and changed out a good tire I already had on. Then have the audacity to tell me I need all new tires. Well, yeah, I do now since the job didn’t get done the correct way the first time. Never going back there.
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March 2025 by Sarah Fields
Good service
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March 2025 by Sam A.
I'm sorry, but my first and only experience here was awful. I had an appointment for 10am, and when my car hadn't even been pulled into the garage at 12pm, I went across the street to kill time. I waited for a call, which the worker said I would get when the car was done, but none came. At 4:30pm, I came back. My car was in the garage, so I waited. At 5:30pm, a girl named Dylan asked her coworker if "this chick's" car was almost done, and he said he was getting to it then. He apologized to me, but I said it's okay if I get the car back before closing time. He came back out around 6 to tell me that they only had 1 of 4 tires needed, ordered that morning and selected at the time of scheduling the pointless appointment time. He said I could take the car but then they couldn't guarantee seeing me the next day, so I left my car with them over night. I got it the next day at noon. That was crazy. I had to arrange rides, got no discount for an insanely long waiting period, and it didn't really feel like the workers cared. Maybe they are overworked or the setup is stressful for them too. I'm not sure, but what is the point of an appointment if you don't get seen at that time? How can you not have the tires in stock and wait the entire day to tell me? I could have been home all that time. So. I can't recommend this for anyone else.
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February 2025 by Chanakya Chary
They stated that they did the work whatever I informed but actually they didn’t, I came to know about it after I reach there, really disappointed with their service.
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February 2025 by Hannah Rose Sacks
Dishonest. Lied about promotional discounts and added hundreds of dollars of extra charges to my bill. This was, of course, in addition to taking more than 3 hours to put new tires on (with a scheduled appointment).
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February 2025 by L
I made an appointment and before I dropped off my car I explained that I live in Cincinnati and may not be able to leave the car depending on how long it would take. I was told no worries, it will take an hour. It took 6 hours. There were no unexpected issues. It was just an oil change and tire rotation. And I only got my car back because I called 3 times. Why lie?? I wouldn’t have brought it if I knew it would take so long. When I FINALLY got the car, they had not put windshield wiper fluid in like I asked. The girl at the checkout (Dylan) was extremely rude. She told me my card is declined, I said my card is fine, something must be wrong with your card reader so we tried another computer- same thing. Tried another card- same thing. Finally I asked her to type in my card numbers manually and lo’ and behold it works. Concerning that 2 card readers at this store clearly don’t work and Dylan was disgustingly rude to me, acting like it’s my fault. Oh and since I tried 2 cards, they ended up charging BOTH (even though they told me both cards were declined) so then I had to call the next day and get a charge removed. These people are incompetent. I’ll never come here again. I am still in shock at how terrible the service was and the fact that they told me I could pick the car up at 1 and it wasn’t actually ready until after 5. And then still wasn’t even ready because it still needed windshield wiper fluid. And my car was absolutely filthy when I picked it up- why?
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January 2025 by Anthony Ward
My Gf and I recently scheduled her car to get 4 new tires at this location. It took 6+ hours to complete. The morning after we picked the car up we realized they did not put tire valve caps on and we had to get some (they're cheap, that's fine). Through the next week the tires kept losing air and dropping 15+ psi below what they were set to. Had to put air in them at least 10 times. We ended up taking her car to a trusted shop and pay them to make repairs to the faulty installation. Just wish we hadn't gone here and wouldn't recommend.
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January 2025 by Mary Maguire
Had a 1130 appt they new we were waiting planned for in advance. We had new tires -oil change - wipers. Over 1200.00 dollars Long story short appt should have taken few hours max -- 5 Hours long hours it was done unacceptable. We have gone here for years 25+ but in the last several years it has gone down hill. The girls at the desk are super nice the mechanics not happy with no apology from them nothing!!!
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January 2025 by Soufiane Ben Cherif
I scheduled an appointment for 10 am, then when i got there the labor told me i should leave the keys and comback after 1 pm, so i just walked away
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January 2025 by Alicia Martensen
Dropped our car off at 11:30 for an oil change and they do not answer their phone. Stopped back at 3:30 and still have not even touched it. Why take the appointment. It’s an oil change. If that is not what you want to take on and want to take bigger jobs then don’t make the appointment. Should have known it was not a good place when I got there and he asked me what type of oil my car takes. Sir I believe that is it job to look up. The guy also never answered their phone and when I asked why he says it’s just me in the office. Yes sir and that is apart of your job to answer the phone .
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December 2024 by Nestor Barrios
Pleased with the attention received
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November 2024 by S P
Don’t come here. Try another location. This is the 3rd time they told me my car would be ready in a day and it’s the 3rd time they are telling me my car isn’t ready. They don’t care and they won’t care about their 1 star review either. I will never come to a Firestone ever again in my life because their service at this location is so poor. You’ll notice people sitting on their butts in the garage eating Wendy’s.
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November 2024 by Nathan Mark
Took 10 hours to do one tire.
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October 2024 by Chris Eggleton
I took my truck in 3 weeks ago to get an oil change and an alignment. I ended up needing new tires which was fine but, they told me they could have them the next day and I went back to news that they couldn’t. I got a set of loaner tires for a week and then had to go back and get the correct ones. The same day I got my car back after that my break light comes on so I go back and they look at it quickly and tell me to come back another day without even telling me if it’s safe to drive. I then called 2 days ago to schedule an appointment for 1:00 today and was told after I dropped it off it would be done today confirming what was said on the phone. I got a call this evening telling me they won’t even be able to look at it let alone work on it today and that I could come pick it up or leave it to be done tomorrow. I was clear that it needed to be finished today as I work in the morning but, they seemed to have no car in the world. I called them back to make a complaint about the situation and asked for a manager and was responded with a being hung up on. The customer service here is a joke and the work is even worse.
