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February 2024 by Jess Edgar
Friendly and informative. Professional but attentive. Keeps us updated and works is done in a very timely manner. Thank you for your service and workmanship
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February 2024 by Mike Kaldy
Friendly staff, work done in a timely manner, alignment services done well. I do wish the website scheduling feature would work.
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December 2023 by Clark Z
I have 80k mile Bridgestone tires that are nearly worn out at 46K miles of use. The dealer blames lack of rotation and a worn ball joint. A worn ball joints would not cause premature wear in all 4 tires. They were basically blaming the wear on me. They are defective,
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December 2023 by Shane M
I watched a woman be treated like trash at this location by a person who was working at the front desk at 5pm on dec 11th. She had her care towed in with a flat tire. There was no attempt to plug or repair the tire. They simply put a tire on and charged her for it. Then they charged her for a disposal fee and handed her back the tire. I was waiting in line for to get new tires for my truck. After listening to this grown man talk to this woman like he did and make her feel even worse claiming she was attacking him for just asking questions I wouldn’t buy anything from this place. There is no excuse for what I witnessed. Craig Abbruzzese should get a better handle on the employees representing his store. Having people like this interacting with customers is not the way to run a business. I will be making calls to Nashville very soon
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October 2023 by Vanessa Hock
This location has been incredibly helpful whenever I've needed work done on my car or had a question about it. Definitely recommend them.
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September 2023 by Alex Papke
TLDR: hole in tire, suspension issue that I didn't know about and rotation. Only the tire was fixed and charged for all of it.I had a hole in my tire and that was the main reason why I went as well as a tire rotation. They were able to plug the hole which was nice but they charged and said my tires were rotated and for a “courtesy check.” When I got to my vehicle, I didn’t think too much of it until I got home and noticed my dirty front tires were still on the front. They did not rotate my tires and if they had done the courtesy check, they would have noticed my very noticeable suspension problem. Charged for all of it and passed it off like they did it.
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August 2023 by Blakque Mudd Artz
I am part of the Avis rental car program for rideshare. I pay a lot of money per week to be able to keep this car for this program. I haven't even had the car just I just had it a little over 2 months The expectation that I would have 6 hours to be without the vehicle so that you can figure out what's going on with a tire is a bit of it's. It's something that my schedule and my necessities cannot handle. Furthermore, it should have been done right the first time that I came in there also didn't get any proof that the repair had been done. No receipt . because every Uber driver is spending money gas every time It's not a trip that's gas. On top of that we need our vehicles to make the payments to keep the program running. So I brought my tire in there with a valve stem cap covering it. I'm not sure where it got left or if it just came off, but there's not one on there now and maybe the issue would have been less impactful if the valve stem cap have been properly replaced. As I said, I'm not sure that it happened here but there is the factor that I have to return when I had already taken time out of my schedule today and I would have appreciated some courtesy. As a person who's disabled who is trying to work, I would have appreciated some courtesy towards it being properly fixed and properly inspected before I was sent on my way because a disabled person who is a woman who is 50 years old stopping every 4 hours to fill up a tire and changing tires is the second most ridiculous thing that's occurring, regarding this issue and not to mention that everywhere in the city is charging for air. You get 4 minutes for air. You're paying $1.50 up to $2 and a disabled person can't get around to all their necessary tires to get the air filled up. The pump various pumps throughout the city are uncalibrated which causes over feeling of PSI apparently This is is showing me how unaccommodatable things are in Columbus, Ohio for people who have disabilities, I guess our tires aren't supposed to get flat, or we're expected to stop driving because we have a disability well. The system doesn't recognize everyone's disability the same and makes it way harder for some of us than others. Therefore, since things aren't working, I will be reviewing everything as a person with a disability who is being forced to have to deal with these situations.
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August 2023 by Samuel Steele
Came to do diagnostics on ABS and brake light, as well as TPMS light. Later they called and offered to replace the TPMS sensor and said they would price match another company. When the bill was received, they did not price match the part and charged us for 3 hours of labor when the car was only worked on for 2 hours. Very disappointed in this criminal behavior, will never give a single penny to this scam company ever again.Services: Tires
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July 2023 by Crystal Gordon
They got me in and out. They were the only people willing to take my car that day. I definitely recommend!
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July 2023 by Operation Mavic (platinum trailer)
The manager and the techs are very friendly and knowledgeable. You can trust them with your car . The manager gave me options to help with my situation. I would come back here !
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June 2023 by Laura Hedstrom
Unfortunately, Firestone quotes me more repair work than other service centers. (This time around, they said I needed all 4 brake rotors/pads replaced, while my second opinion location only quoted to replace the rear set.) While they do good work, I will not be returning.Service: Brake service & repair
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April 2023 by Bill Smull
Manager put my truck right in I had a feul issue great service great people and good mechanics. Highly recommend for you auto needs. Thank you for helping me get back on the road.
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March 2023 by 'Lia Mooney-Javadi
The staff were very polite, the cost was less than the estimate, & they were done before their estimated time. All good customer service.
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February 2023 by Greg Hill
Took my car in for a TPS sensor which they fixed. I also had the ABS light on with a code of C1155 - Left Front wheel speed sensor. They replaced the rear sensor. When questioned about their mistake they said they did the best they could. If I wanted the Left front wheel speed sensor replaced it would be additional $240. My ABS light is still on. Will not spend anymore money with them.
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December 2022 by David C
Was very disappointed with the service. I received an oil change, alignment and a vehicle inspection. I am not certain if checking the fluids on my car falls under a vehicle inspection but they did not look at my wiper fluid because it was still low, as well as my radiator fluid.Perhaps this was a miscommunication on my end? Every other place I got my oil changed they looked at my fluids and took care of any issue.Granted, I realize I could easily take care of the wiper fluid myself. However, I believe a complete vehicle inspection should reflect that. It was not completed, and I was walked out very disappointed with the results.Services: Wheel alignment
