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February 2024 by Sherri Lindsey
Quick fast friendly service
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December 2023 by chastity conrad
I asked for them to check my fluids in my vehicle to make sure everything was okay while they were doing my oil change. They told me no that they were too busy. They only had 4 cars in the building. And no one was waiting outside. They told me to come back another day. I’ve only come to Firestone for my car. Won’t be coming back again.UPDATE: I just had to go to another Firestone in a different state because my car broke down. I call the Firestone and asked to speak to a manager and all they could tell me after not checking my car was their sorry. These people do not care about your safety. Go someone else
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October 2023 by JoAnn Pesino
Miguel was amazing. We pulled in with a flat tire on our BMW X7 rental. Tire couldnt be repaired and a new one was really difficult to locate. Miguel kept at it and located the tire and went to pick it up for us. They mounted the new tire and we were on our way. Cant say enough about his professionalism and ki dness. Thank you Miguel and Firestone.
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October 2023 by Jacob Squirek
I was recently traveling and had a bad tire sensor/tire and stopped by this Firestone location hoping for some help. Miguel was at the front desk and was very helpful and attentive and helped to get us fixed asap. Theo was the technician and immediately got us in the bay and fixed within 30 mins and was extremely professional. I’ve never been to a better tire place in my life and cannot recommend these guys enough. Thank you both !
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October 2023 by Meredith Liechty
I am new to the area and I am apprehensive as to where I take my car to get repaired because I am afraid of being ripped off. This was not the case at this place! Miguel was awesome and he was able to get my car in right away and take a look at my tire that I needed patched. He was able to patch it that day which I was very thankful for. Highly recommended, this will be my go-to place from now on!
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October 2023 by Kg -
Firestone is a great place for quality tires, alignments and honest inspections. The man who helped me at this location, Miguel was super helpful. All of this being said don’t go to firestone for anything else other than what was listed previously because the prices are absolutely ridiculous. Also don’t go here if you’re on a time crunch, no firestone I have ever been to has gotten my car done by the time they said they would.
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October 2023 by Jauna Burke
These guys are literally saving lives! Made an emergency pull off after hearing strange wheel noise and Sid and Miguel dropped what they were doing and check the lug nuts on my vehicle and found several loose! They are hero’s and open on Sunday. I am so grateful they were there!
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August 2023 by Christin Wolford
This was my first visit to Firestone for any services,I had the pleasure of working with Miguel & he exceeded any expectations I had. He was very confident & provided exceptional service! The price was affordable & the service was fast. I needed to get a new wheel hub & after speaking with him for awhile I truly felt that my car was in good hands. He kept me informed & made sure to answer all of my questions. Overall, I was very impressed with Firestone! Miguel is very professional & seems very dedicated to his job & his customers & provides great customer service! If anyone is thinking about trying out Firestone, I highly recommend stopping in & asking for Miguel!
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August 2023 by Rhoda Martin
Took my car in Sunday morning @ 8am after being told on Saturday they could get me in Sunday and be done with it Sunday knowing it would be a 7 hour job. I received a call Sunday @ 2:15 saying they wouldn't be able to finish it but would get on it first thing Monday. I had to miss work due to this and still had to call them @ 2pm Monday to be told that no one had done anything to it but they would get on it next. I then received a call saying that in fact it had been ready for an hour but they hadn't had time to call. They definitely need more help there just like everywhere right now but they need to be more realistic with their time.
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August 2023 by Sergio Metzler
Where to Begin, lets start with the Sales and Service Specialist. He over charged my invoice, and tried to double charge me for sparke pluges, tried to charge me for services i didn't request. They did not have my car done on the agreed time in which i was promised it would only take 2 to 3 hours. didnt' even give me a courtsey call on progress of my SUV after i called them 4 hours later. then was promised repeatedly that it would be done before they closed. arrived and my SUV was still not done. they were going to charge me 1000 dollars for labor, outragouse. and when I wanted my SUV back, he refused and they didn't even do any work on it. Now for the Service Manager, didn't even want to pick up his phone, and tried to avoid me. told him the issues and he said that he would give 10% off on my next visit and left. what I have been with them for 5 + years and this is how they treat me. DO NOT AND I MEAN DO NOT go to store #315843 there is another one around the corner with a more respectful staff. BBB will hear from me.
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August 2023 by Cory Gottschling
Took my car here for a tire that needed plugged due to a nail in it. Asked if I could drop it off for a bit and they could get it done? Guy says no problem, and they were going to do the full vehicle inspection as well.I said I’d be back by 5 and he said it would be done. I made a point of telling them I had to have it by 5, so I could get back to pick up my wife and the kids from daycare at 5:30.5:10 a guy is finally starting to out a plug in the tire. 3 plugs and an hour later, and the tire is finally mounted and balanced.3.5 hours after dropping it off, I finally got my car back at 6:30pm….The kid doing the plug, mounting, and balancing seemed like he didn’t know what he was doing at all. Which is okay, but somebody should have helped him.There was no sense of urgency, no updates were given to me. Nothing.Very unprofessional and slow. Would not recommend, and will not go back.
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July 2023 by Emily Kleier Gehring
Left car there almost a week while waiting on parts - that they neglected to even order, and of course, didn’t tell me the times I called for an update. And then they left my trunk open and killed my battery so it wouldn’t start when I came to pick it up to take it somewhere else. Oh and they still charged me a diagnostic fee when I’m pretty sure they didn’t take my door apart to see why the window won’t go up.Had to tape my window closed while I start the waiting process for the parts all over again. Ridiculous.Service: Electrical
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June 2023 by Scott Hildebrand
We had trouble with our Honda Odyssey on Sunday traveling through Polaris and this great shop was able to provide us a same day resolution to get back on the road in time for work and school the next day on Monday!
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May 2023 by Antony G
Long story.. I will make it brief... On 5/20/23 my 2006 Accord's right back window got stuck half way, Germain Honda of Dublin Service Dept did a diagnostic (paid $118) and was quoted $1500 for fix. Decided that's too expensive and not an emergency, so took car back... but now they messed window completely and it was falling to bottom...so they taped it to door have it up. I called and asked, could they kindly just have it up without the tape (safety issue) or if they can't, just have it back in same condition they took it. After some argument, they took back car, next day called and said its back in same condition, stuck at half way.. but when I got it, basically they just did nothing except make it not fall all they way down.. not same condition before diagnostic. At this point I could not deal with the the lack of INTEGRITY. So decided to take it elsewhere.Took the car to Firestone Complete Auto Care at Polaris (Orion pl), they did their diagnostic and had the window repaired for $400, now that's INTEGRITY.You always do a great job with INTEGRITY, I have never had issues taking my car here.Thank you for your great customer service.Services: Tires
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May 2023 by Marcus Mitchell
I've visited this location multiple times and am usually pleased with the service. However, my past two visits were less than stellar. On one visit (2022), I scheduled service online, and had an email confirmation, but when I arrived the attendant indicated there was no record of my appointment. Fortunately they were able to slide me in and perform the work. On my next visit (2023), the rep indicated his "expert" wouldn't be available for 2 days, but since I didn't need my vehicle and was concerned about driving it was ok. They called me the next day with a diagnosis and other recommendations. They proceeded with the work, but never called me to let me know everything was complete...I called them. When I went to pick up my vehicle they couldn't find the paperwork, took several minutes to find my key, and haggled me about signing up for their credit card (the way they actually make their money); I had to tell the young man, "No" 3 times before he gave up the sales pitch. This may be the last time I visit this location.
