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April 2024 by On The Glass !
Pretty sure this place is straight up stealing from me now. We are supposed to have a payment come out every two weeks, instead, payments are coming out at will. I’ve paid double what I should have at this point the last two months. When we call, we are told they don’t know why that’s happening and they will call back. Which they never do and it’s never fixed. To me this is theft and I am seeing about getting an attorney
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April 2024 by Monte AJ
This is absolutely the worst bank ever. If you have auto loan with them then you know it’s a nightmare. Matt March the “vice president” is one rude individual who simply does not care about anything. This whole bank is a joke. They have ZERO communication skills. They will only call you when they add a “late fee” to your account out of nowhere. I will be filing a complaint on them with the Better business Bureau. STAY AWAY.
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November 2023 by Bryan Sacks
Wow hands down the most questionable bank I have ever worked with. Beware if you have a auto loan with this company they do not send out statements. The only time you will get any sort of statement from them is when your loan has gone past due and they hit you with fees. Beyond that they are extremely difficult to work with, they do not answer their phone or return calls. A rep also just hung up on me when I was asking a simple question.
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November 2023 by kayla terry
Worst bank ever I highly recommend to go through someone else for your needs they never answer the phone or Al’s me days to get ahold of somebody absolutely the worst bank
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October 2023 by Kurt Jacobs
I've had a great experience with this bank. Professional and polite every time I've had contact with them.
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October 2023 by whitney smith
Very kind professionals, willing to go over and beyond for their customers.
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July 2023 by BigE Moptop
Refuses to answer the phone, do not go with this bank.Called 9 times today so far, still haven't talked to anyone, I've tried multiple options in the directory just to see if I can get to a human but no go.
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July 2023 by Candace Hicks
Can't get in touch with anyone to help with questions regarding my account. I have never dealt with an insufficient bank like this before. Do yourself a favor and walk away.. actually, run away!
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July 2023 by ceochefreckless
car has been totaled for a month now .. yet to receive the letter of guarantee to have vehicle paid off !!
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June 2023 by Dean Joplin
Impossible to talk to an actual person, no matter what prompts you try. Do not recommend.
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May 2023 by Ethan Southerland
I’ve never had such a hard time making a payment on anything in my life and they do absolutely nothing to help
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April 2023 by Kim Burns
-5 stars if possible. Worst bank/loan I've ever dealt with. Any time I've had a question I call for days/weeks and leave several voicemails. No one there knows how to return a call considering I call over and over choosing different prompts and leave message after message. I just have to keep calling and calling and calling. Sold truck mostly because I HATE DEALING WITH THIS BANK.!!! When looking at a new truck they suggested this bank and I told the lot absolutely not. I'll walk away from the deal I refuse to deal with this bank. Do not recommend.
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March 2023 by Daisy Logan
Don’t ever get a car loan from them. I don’t see how this company hasn’t been sued into oblivion for all their shady business practices. I’m having my lawyer contact them next week. If you get a loan with them you will regret it.
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March 2023 by T Styles
The absolute worst experience I've ever had when dealing with a car loan. Every few months they claim my insurance has lapsed so they charge me more money for their insurance when I've never lapsed. The customer service agent is rude. Trying to resolve any issue is like talking to a brick wall. They keep tacking late fees on my account without a reason. I will never use this bank again and because of this bank I don't ever want another car loan.
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February 2023 by Roland Fells
when i switched insurance and because they did not get notification right away they put on some ridiculous insurance for $6000 for 3 months and when i gave them verification that i had insurance they still charge me 1500 for being late. never seen anything like this they are the worst. and there is no one you can talk to for help....