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June 2025 by Electro Cat
Never answered the phone, even after waiting hours
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May 2025 by Vincent Lindquist
Got my Switch 2 pre-order here without hassle or a crazy wait line!
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April 2025 by Nathan Franklin
Absolutely terrible place. They took my copy of Red Dead Redemption 2, didn't give me any money. They then proceeded to break my disk in 40 pieces (yes I counted cuz I'm a good boy) and proceeded to eat every individual piece. I'm suing.
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March 2025 by Josh Stoll
I miss game stops. Its a shame most of them are going out of business.
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February 2025 by Dylan Vu
I had the absolute worst experience at GameStop today. One of their stores told me to go to this location to trade in my gaming console, so I made the trip. When I arrived, the employee was incredibly rude to me. Instead of politely explaining that they couldn’t take my trade-in, they basically dismissed me with an attitude and made me feel completely unwelcome. If I could give 0 stars, I would. Absolutely terrible customer service. I won’t be coming back.
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May 2024 by Sneakking Collector
Horrible customer service,definitely won't be returning to that location.
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April 2024 by Jeremy Watts
We came in near closing time and Moo was of great help. She went above and beyond for us, literally. Great customer service. Thank you
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March 2024 by Heather Kreimer
Do not buy a warranty they no longer honor exchanges for equal or lesser value. They just told me they changed their policy right after I bought a new wired Xbox 1 controller and a PS5 that if anything happened I can only exchange for pre-owned or refurbished. I did not get warranties to get a previously broken then fixed or used item. The Polaris location clerk was of no help and neither was corporate. Their warranties are a joke anymore and will not be purchasing from them again. Will also let me friends and family know not to shop there too!!!
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December 2023 by liam
Absolutely horrible the one gay lady is the rudest person there, also was taking personal calls the whole time not helping at all.
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December 2023 by Matthew Edwards
Purchased a Meta Headset online for pickup from this store. When I picked up the headset the manager was insistent that she wrap it up in multiple bags so it “wouldn’t get damaged as I carried it in the mall”.Didn’t find out until I got home that she gave me an opened and used headset.I tried to exchange it the next day, however, the manager stated that she wouldn’t exchange the product because it had been opened—by her!When I called the customer service number, twice, to see what could be done they hung up on me both times.Pretty obvious now why GameStop is a garbage company that is on its last leg.I would recommend spending your money elsewhere.
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December 2023 by Kayla G
I just had the most amazing experience at GameStop Polaris! I purchased a game that did not work out and it had to be returned. Moo and Tyler were super fantastic! They were compassionate, educated, caring and took care of everything for me. I’ve never had such an incredible experience. Will definitely be back! GameStop! They deserve a raise!!!
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October 2023 by Cori Reese-Corona
Not really a good experience to walk in to 3 employees more focused on being on their phones and talking to each other than actually greeting and seeing if people need help.
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August 2023 by Justin Glick
Everything is overpriced an the employee's were just sitting behind the counter on their phone
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August 2023 by Jason Attar
Same as all the other Gamestops
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June 2023 by Dentron 432
I usually give great reviews but nobody has answered the phone two days in a row. Was checking to see if you had an Xbox 360 controller. It might be because of faulty phone lines or something just wanted to let you know.
