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November 2025 by Evan Sweet
Top tier service from this dealership. Came down to Columbus from southeast Michigan to look at used CX-9’s. Original vehicle I looked at, at another dealership was not the one. Called Germain Mazda West and said I’d be there within 30 minutes. Upon arrival the sales rep, Connor, already had the car washed and pulled up to the front. Before a test drive he took the time to outline and discuss the imperfections in the vehicle, so there were no surprises. He was extremely helpful in walking me through all the details of the buying process and took the time to share Mazda specific items within their cars as I was coming from a Jeep. Quick and prompt service, would recommend this dealership and would buy another vehicle from them in the future.
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November 2025 by Steve Miller
One of the smoothest and easiest car buying experiences I’ve ever had. Mike was a pleasure to deal with.
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November 2025 by Aaron Christy
I recently purchased a new CX-9 from Germain Mazda, and Mike was excellent throughout the entire process. He was low-pressure, attentive to details, and followed through on everything he promised. The experience was smooth from start to finish. I’d definitely do business here again!
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November 2025 by Michael Stuart (Reddevilnj)
Great experience salesman Michael O'Brien went above and beyond to make sure that I had exactly what I wanted.
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November 2025 by craig allen
Jessica in the service department was a pleasure to work with.
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November 2025 by ron shepherd
My sales person Jacob was awesome. He did a wonderful job communicating to me about the vehicle. I was about to purchase my overall experience with Jermaine monster West is a very good experience. I have bought two Vehicles from now and then will buy some more
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November 2025 by Greg Yetter
Absolutely the best car buying experience I have ever had!
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November 2025 by cashmere hogan
Found this place on Car Guru’s and had an amazing experience. I worked with Phillip and he was amazing, made buying a car feel like talking to a friend. Very good at his job as well as professional in every way. 10/10 would recommend.
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November 2025 by Kevin Warman
Nice job from Mike & Connor in completing our sale from a distance, as we live in Cincinnati. They were responsive, got minor, dancing, and dings repaired, and overall provided very good customer service. I can highly recommend this dealership!
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November 2025 by Kenneth Williams
My wife and I were greeted by and helped by John. He was polite and thorough. I felt like we got a car that will serve our needs for several years.
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November 2025 by william clifton
Very helpful staff would highly recommend!
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November 2025 by Steven Spencer
I had a good experience and got an excellent car at a fair price.
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November 2025 by Kim Murphy
When was the last time you went into a car sales business and loved the reps and all of the employees? Never? Then you haven’t been to Germain Mazdas West. They go over the top to make sure you gat the car you need and want. We can’t thank them enough for helping get us a great previously owned Mazda. Thank you Mike for all you did for us.
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November 2025 by Brian Webb
Couldn’t have been more pleased with my buying experience at Germain Mazda West. From the online inquiry to initial contact and assistance from Philip, it was one of the smoothest buying processes I’ve gone through. Philip did a great job working through the process, answering all my questions and thoroughly walking me through the features on the vehicles I test drove. Highly recommend the dealership for a great buying experience.
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November 2025 by Ashlei Dow
I run a brake shop. We occasionally have to contract a dealership to reprogram electronic parking brake actuators for us. We bring them to the dealership already installed, the programming takes on average 5 to 10 minutes. This service department was attempting to charge us for two full hours of labor, and was unable to explain why that would be the case when questioned. Eventually the service advisor got flustered and hung up on me. Luckily I have industry knowledge that prevented me from being taken advantage of in this situation, but I would be wary if I was an average consumer. Buyer beware.
