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April 2024 by Kelli Bryan
Awesome!
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March 2024 by Brooke Weisgarber
This place is a scam and I wish I would’ve read reviews before going. I would give 0 stars if I could. I booked a one hour couples massage for 5pm I walked in the door at 4:55. They gave me a huge questionnaire to fill out which cuts into your time. The guy takes me and my boyfriend back to the room of a single bed. I said I booked a couples massage. They take us back out to the waiting room to wait for them to set up the double bed room. We walk into the room at 5:17, the guys shut the door and each of them stand by the heads of the beds and ask what kind of pressure we want and a few other questions which I already answered on the questionnaire. Finally my bf asks um do we lay on the tables fully dressed or what do we do? They said oh we can step out for you to undress. They say how they want us to lay and that they would come back after a few minutes. It was very strange! They come back in and it is now 5:27 (there is a clock in the room). They do the massage and they walk out at 5:55. That wasn’t a one hour massage. Then when we leave we go to the desk and the receptionist asks how much gratuity to add to the card and I said 20%. These were basic $79.95 massages that we didn’t get a full hour and she charged my card $331.00. We didn’t get anything extra. They will not give me a receipt to show what I paid for and told me the manager would call me today. No one has called so I called them. I was placed on hold after they answered the phone and waited 25 minutes and no one came back to the line. Please save your money and go to a better place that won’t scam you. Read the other reviews!!!
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March 2024 by Eboni Askew
Wonderful and relaxing. The masseuse was very informative and she knew what she was doing. I forgot her name but she was excellent
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March 2024 by April Bryant
Alyssa made me feel like a queen! Best facial I’ve ever had!
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March 2024 by Autumn Sammons
Was so pleased with my experience with Cara, she is super attentive to her clients needs as well as tailoring the service to her clients!!! Same with Hiral, I received a facial from her and she was just wonderful. You can definitely tell the therapists take their job seriously! Very friendly front desk staff as well. :)
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March 2024 by Mandrue
Cara is the best! ?
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March 2024 by Lindsey Farran
CAUTION: DO NOT GO HERE. Predatory billing practices. They will NOT cancel your monthly membership even if you request in person three times. The manager- ALLYE BLAKENSHIP avoids processing membership cancellations to keep her numbers up. The very kind front office staff processes the cancellations while dealing with frustrated and angry clients because the manager doesn’t cancel memberships but would rather her clients come in 4-5 times to cancel, while she hides in her office from them to cancel.Background.I have received three massages from Hand & Stone. The first massage was excellent and so myself and my significant other signed up for a membership. Our second massages were unsatisfactory, the massage therapist pressure was too light. We asked to get rescheduled with the first massage therapists again, there was super limited availability so we decided we wanted to cancel our membership. On February 10th, we placed a cancelled request. The front office confirmed that they provided the information to the manager and she would cancel. My significant other went back to the salon on March 15th for their last massage and the membership was not cancelled. The front office said they placed a cancellation request with the manager. On March 21st, I went back into the salon to confirm the cancellation and neither membership cancellations had been initiated. While talking to the front office team, multiple other calls came through with the same cancellation requests that had not been processed where clients where asking to speak with managers. The front office will tell you that they are doing everything on their end, the requests are not getting processed by their manager, “she looses them”. The manager has yet to reach out despite multiple efforts to contact her. I have spent several hours over the last few trying to cancel this now. The team will not give you her number, and will not give you corporates number to place a concern. Very dissatisfactory and unethical business practices. This leaders needs to be removed of her position. I will be taking additional efforts to report this business practices.
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March 2024 by Emanuel Robinson jr
I have been a Hands and Stone member for a few years now, I find that they are really professional at their job. I truly enjoy the ladies that consistently take care of me and for health and wellness I recommend putting this in your monthly budget you are worth it.
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March 2024 by Jannete Irwin
My daughters and I had facials. The staff were nice and professional. The facility was clean and appealing. A relaxing and refreshing experience!
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March 2024 by L Watson
There are some amazing massage therapists here. I’ve been coming here for several years since receiving a gift card. They are friendly, knowledgeable and experienced. Additionally, when I’ve gotten facials, the aestheticians are also knowledgeable. Great experience each time.
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March 2024 by Jeromie Barnhart
We have our usual hometown massage place that does 90 minutes for $100. This place was over $100 for 60 minutes. Which was more like 50 minutes since they started late and ended early. I won’t say it’s all bad just left there wanting more and better quality. The massage was like a 6/10. We will not go there again because we know we can get better elsewhere and cheaper. So for the money we didn’t feel it was worth it. They did throw in some free things for us because it was our anniversary so that was nice.
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March 2024 by Trey Wilson
Had my first facial from Alyssa yesterday after work. She did an amazing job. She made the experience easy and relaxing! And she’s super kind and friendly. Definitely will book with her again in the future!
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March 2024 by LaVerne Fudge-Williamson
Massage was wonderful. Therapist was very knowledgeable and made good recommendations for my massage. Great front desk staff as well.
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March 2024 by David Zehnder
If you go to the Polaris location, ask for Ishmael! He’s the best!!! Although many high quality masseuses work there as well. Never disappointed!
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February 2024 by Jill Rasey
Only received 43 minute massage from beginning to end. They gave me 7 minutes to undress. Not the experience I was looking for
