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January 2024 by Angie Booth
Rooms are disgusting cockroaches everywhere and management refuses to spray for them. Appliances don’t work especially microwave and hotel claims they don’t have replacements . Staff is not very friendly and it’s a struggle to get a roll of toilet paper or clean towels. Unsafe to walk my dogs outside now because security quit because hotel was behind on paying them now we have no security and definitely don’t feel safe going out of my room anymore. The owner lived in California and refuses to fix up anything but yet they charge arm and leg to live here and for what you can’t get it’s not worthIt motel 6 looks like a mansion compared to here. Oh and yes there is a bed bug problem as well because they don’t deep clean the rooms I’m not Even sure if they use clean sheets on their beds .since apartments are being condemned nearby people are being put in this hotel so it’s turning into another run down apartment complex with high crime rate. Cars getting stolen lots of assaults and sketchy people around. Hotel doesn’t deserve even 1 star not mention maintenance department sucks too lots of lazy people being paid to do nothing.Rooms: Run down no working appliances stained furniture clogged sinks and toilets run and leak constantly roaches in the dishwasher sinks and everywhere disgustingNearby activities: Nothing nearby to do unless you want to go to Waffle House and sit with the homeless peopleSafety: No security now because hotel was behind in paying then so they had to quit. Very bad location lots of assaults car thefts and shootings that happened here noisy lots of party’s and fights where cops have to be called I’m afraid to even walk my dogs now security they had was great because they kept the problems down but now there’s no one to keep us safeWalkability: Not safe area to walk anywhere you will get assaulted or ribbedFood & drinks: Waffle House and Helen’s Chinese only thing close but neighborhood not safeNoteworthy details: Only thing I can say noteworthy is that if this place had better management and different owners it could be a nice place I do like that it is set up like efficiency apartments with full size appliances and dishwashers but most the stuff doesn’t work and if you request to get something fixed it never happens.
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November 2023 by Shakirra Henderson
The hotel is very much rundown and disgusting. No wonder why it’s empty parking lot at first I thought the parking lot was empty because of the time I checked in but throughout the day I noticed that it’s really just empty and here is probably why so I booked this hotel to hope to be able to cook for Thanksgiving check in. They said there’s no more dishes that they will find some later. Still haven’t heard from them so I check into my room. I check it out and I noticed that there is dry blood stains on one of the beds so I asked to be moved room as I moved rooms I noticed there’s more blood splatter on the wall , and I’m very itchy so I asked if I can cancel my stay and they told me no way to management so as I’m waiting for management. I am sleeping in my car because I do not feel comfortable in the hotel room . The microwave is very disgusting and doesn’t have a plate to use . When asked for a refund, Tasha was not helpful Everything she said is, I can’t I can’t I can’t, but it was very easy to take my money to check me in while I’m sitting in the lobby to discuss the issues with this hotel, the phone is repeatedly ringing from old customers that decided to leave and asked for the refund they’re giving them the runner as well. If I was you, I would skip this hotel do not stay here. You will be very disappointed unless you like itching. I never had such poorly customer service that don’t accumulate the customers although they had changed me rooms but it was no better. They really need to shut this hotel down The location is trash, not a beautiful site to see whatsoever . I wish my phone has saved the photos I had took of the room that I use for another review site because I’m definitely letting you guys know about this hotel but unfortunately my Photos did not save into my phone . While I’m waiting in the lobby to speak to somebody about the issue I’m on the phone with a family members explaining to them why I wanted to leave this hotel so the family that’s sitting in front of me trying to check in is listening and went to go check out a room was like we change our mind Lucky them they didn’t give them no money if I had the option I had took the other way tooRooms: Very disappointing and disgustingSafety: Yes, they have security walking around but all the activities I still go on I don’t feel safe and yet I’m sleeping in my car because it’s unsanitary in the rooms
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September 2023 by Patricia B.
This hotel was found on Expedia listed as a three star hotel. I was told by the main reservations representative that the stay would be non-refundable. When we arrived, it was clearly under construction and had a sign in the lobby listing it as a Future 5 star hotel of Wyndham. The photographs associated with this hotel are misleading. I waited for 15 minutes at the front desk and kept saying "hello" looking for someone to check us in. A woman finally came down the stairs adjusting her clothing. When she got behind the counter, she reached into her shirt and was adjusting her breasts back into her bra. I had to turn the other way at her inappropriate behavior. She told me we would be on the 2nd floor. I asked for a room change because I am unable to walk stairs easily due to a vestibular disorder. I was told the reservation could not be changed. We were shocked at what we saw on the hotel grounds. It is in a crime infested neighborhood and the few people we saw inhabiting the grounds gave me the impression to be destitute and or sex workers. Once in the room, I turned on the air-conditioner. Shortly thereafter I began getting a headache and then coughing. The A/C was not working and it was blowing coolant into the air. I call Wyndham's customer service department and was told by a woman that the reservation could not be refunded and I would have to give the hotel manager 3-4 days to resolve the issue. I told her coolant was in the room and I would end up in the hospital if I stayed. She said there was nothing she could do. The CS representative followed a script and had no ability to realize it would be a medical emergency. I hung up and we left. My friend went to the front desk and told the night manager the situation to which she said she would refund 2 of the 3 nights, which we appreciate; however, I should have a full refund due to the circumstances. It took me over 3 hours to recover from the coolant exposure. I don't think I will ever stay at a Wyndham hotel again. I don't know who in planning dropped the ball and allowed this hotel to be available for travelers, but they should be fired.I sent a letter to the Wyndham Corporate office and not only did they ignore my correspondence, but did not refund me for the disgusting hotel.
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August 2023 by Keri Morgret
Property was in poor repair. People smoking weed in the parking lot. Next to a freeway. No hot water and only option was for us to wait for a repair person and then wait for the hot water to come back (if it could), delaying us. Posted ownership of hotel was wrong and front desk staff would not/could not give us the correct information. The door handle only worked in one direction for the front door. Lots of missing kitchen items, kitchen very dated. No compensation of any type offered for poor condition of room.
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August 2023 by Leah Rieth
This is hands down the worst hotel I have ever stayed at & I DON’T recommend anyone staying here. Got into our hotel room & quickly noticed how grimy and sticky everything was like it hadn’t had a deep clean in a very long time but we let it slide as we were only staying for one night. Bedding seemed cleaned as we throughly checked it however, we woke up the next morning to finding 2 dead bed bugs on our sheets. Went to checkout & mentioned the bugs in the bedding with pictures and the staff didn’t seem to care. As I started to read the reviews of others having bug issues too, I am assuming they haven’t and will continue to not address this serious problem. Also felt very unsafe as there was homeless sitting outside of other peoples hotel rooms. Will not be returning.
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August 2023 by Susanne Wendell
Disgusting. Afraid to leave the room once we made it through the sketchy DARK walk way. There are cigarette burns in the shower curtain. Duck taped remote need I say more. The workers were nice enough, however Required the guest partner to give ID as well. ??? I would not whip out a cash 100 deposit in this place not safe, security had to check the room before we went up to non-smoking room that smelled of smoke and wet dirty carpet. Arrived too late to back out need to sleep -hope we don't get bedbugs.
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August 2023 by Keri M.
No hot water and we did not discover until our morning shower. Only solution offered was to send a maintenance person to look at it, but we did not have time for that due to morning appointments. The ownership information on the wall was incorrect and the staff would not give us contact information for the owners, only a generic corporate phone number. No compensation if any type offered for the inconvenience and we were the ones in the wrong because we did not adjust our schedule to account for this. Hair dryer was missing, kitchen had three forks and one bent knife and no spoons. Breakfast options were poor, juice dispensers broken, needed to walk upstairs to get to breakfast and signs said you must consume all food upstairs. Was afraid to use stove. Worst hotel we have ever stayed at.
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August 2023 by Scott Mason
It's in a very run-down area with other hotels that are shuttered. There are tweakers walking up and down the road. This particular hotel looks nice online but it is rundown in person. The first room you were assigned had no AC and had to switch rooms... good thing though because that first room looked like it had blood splatter on the wall. Ask for a new mattress for the sofa bed because it's not something you would want to lay on. I asked for extra towels and received towels with blood stains. The room is gross, see the pictures I took and it will tell the story. The pool is out of order and is closed indefinitely. Btw, skip the breakfast. I voiced my concerns through Wyndham's follow-up online questionnaire but had no response. The only good thing is the staff was nice and helpful. I don't believe this should have the Wyndham name.
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July 2023 by Ravinder Elumalai
Had to do a early checkout after staying for a night. Very dirty rooms, smell musk and burnt holes and stains all over couch. Bed and bath was ok. The kitchen was in very bad condition. Very old appliances kept in greasy state starting from switch to the burner. The kitchen didn’t have any plates or utensils to cook. No iron box no hair dryers only the stands where they were stored could be seen. Breakfast choice wasn’t great either. This goes out to be the worst stays ever in my life. The hotel had ample car parking space yet it wasn’t safe either.Rooms: Dirty couch and floors, no hair dryer or iron box.Safety: The parking space is bit deserted tooNoteworthy details: Dirty
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June 2023 by Sierra Davis
This hotel is perfect if you're looking for long term stay, also if you have kids or want the home-like feel!! The rooms are somewhat outdated but good upkeep!! There actually in the reno process now so I will update!! At check-in it was fast and easy but the receptionist DEF did NOT give off the nice warm welcoming vibe, the rooms have a full sized equipped kitchen, my face light up when i seen the oven and dishwasher? the other thing i really liked was the patio door and the front door along with a real fireplace!! Plenty of storage space and the bed is really comfy!! There is a pool fitness center free breakfast a gas grill and picnic tables.Walkability: Anything you could need you can walk to!! Only take about 5min to get anywhereNoteworthy details: Pretty good area but i noticed there was quite a few homeless people hanging around a motel a few buildings down. Hawthorne takes pride into making sure the property is nice clean and safe!!!
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June 2023 by patric flores
Just driving up you can see that this hotel is in a bad area of town, lots of shady people walking around the property. The furniture has stains and is just outdated, this place is in the ghetto!! You can easily stay at a way nicer and way cleaner hotel for the same price or just a little more! Stay away from this place, especially if you have kids!
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June 2023 by Country Critters (Diane)
Rooms smelled and yes, we were shown two rooms. Charged us even though we didn't stay. Lots of questionable, sketchy people wandering around. What they post on the web page is false! They don't even have a jacuzzi, but their web page says they do. No elevator. Only ground floor or wooden stairs for 2nd floor. Their business cards were just cut paper.Lots of hotels near them were being torn down. Don't stay there!!Safety: Didn't feel safe at all!
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June 2023 by Kim K.
WARNING, COCKROACHES. No additional charge $140.00 with tax I booked a suite for the Thursday night before state track and field, May 26th, 2023. I booked through a 3rd party. When we checked in there were cockroaches in the unit. I talked with the coaches, and the team moved hotels, they had reserved directly and didn't lose money. The buildings are falling apart and gaping rot on the outsides that we didn't see in the dark when arriving, and the steps going up to our room were rotted in places with loose boards. I could not get a refund, because the 3rd party has a no refund policy. They said they can't help it if the Hotel chain has bugs. zero stars
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May 2023 by Tom Abels
Booked 2 rooms for my family. Rooms were terrible. Very outdated. Not supplied well (e.g., "kitchen utensils"). While standing on the 2nd floor deck calling to change to another motel, the deck railing gave way and I fell to the steps below necessitating an ambulance run to the hospital, back injury, arm injury, etc.Safety: Hotel decks, steps, etc., not safe. Area did not appear safe either. I would not recommend staying here at all.
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April 2023 by Meggie Maurer
We checked in then immediately checked out. I wish we could upload the photos we took. It was disgusting. The door didn't seal, there was mold/mildew around the door, the toilet seat fell off, the bathtub leaked, there was stuff everywhere on the floor, it looked like there was blood stain on the walls, this is only the beginning of what we saw.Do not stay here. If I could review with a negative star it would be negative infinity!
