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March 2024 by Hayden H.
Do not go to this branch. Stopped by to make a quick withdrawal this morning, but ended up closing my accounts due to an extremely rude teller. After approaching the desk and handing the teller my license, the teller looked at my driver's license and asked if I hated my parents for the name they gave me. This was so rude and absolutely unprovoked. Maybe they were having a bad day, but that is no excuse for such unprofessional behavior.
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February 2024 by Wanda Bates
Been my Bank for the last 40 yearsDifferent Branch's .would never chose anyother.
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February 2024 by Senthan Mahendrarasa
Awful service, terrible manager and poor customer service. Not sure why they need 8 employees but I have to visit 3 times and still can’t open an account. Taking this to the HQ about this.
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January 2024 by Alexander Mian (Alexander Mian)
Rude and Unprofessional Behavior from Branch Manager at Huntington Bank Indianola BranchI recently visited the Huntington Bank branch located on Indianola and unfortunately encountered extremely disappointing service from the branch manager. During my visit I was met with rudeness and unprofessional behavior that left me feeling disrespected as a customer.The manager, whose name I regrettably did not catch short guy with glasses , seemed disinterested in addressing my concerns. They displayed a lack of patience and were dismissive when I tried to explain the issue I was facing with my account. Instead of offering assistance or trying to find a solution, their demeanor was unprofessional and bordered on being outright rude.This kind of treatment is unacceptable, especially from someone in a managerial position who should be setting an example for the staff and providing quality service to customers. It's unfortunate that my experience at the Indianola branch of Huntington Bank was marred by such behavior. He runs this branch like a Kool Aid Stand. We moved our 2 million dollars investment to Chase bank because of we were mistreated few times before by same person.I hope that the bank takes steps to address these customer service issues and ensures that all customers are treated with the respect and professionalism they deserve.It's essential to provide accurate details without making any false claims or accusations in your review. This allows others to understand your experience clearly. Additionally, consider reaching out to Huntington Bank's customer service department to report your experience for further investigation and resolution.
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June 2023 by Emily M.
very unprofessional, the tellers were very unaware of what was going on. inefficient use of time. lazy.
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February 2023 by Mary Hinson
Good place to Bank
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January 2023 by Diane Hoenig
Love the branch and especially the manager!
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December 2022 by Pam M.
Been banking at this branch for 40 years. Gotta problem or can't figure something out just drop by. Very nice and helpful! Ask for Bill.
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November 2022 by Jason Williams
My financial life, business, personal, are very entangled with Huntington. It's startling to see the decomposition in customer service at certain branches. This branch was decent a couple months ago; it was great several years ago. I went in this week & I was the only one in line. Out of five employees behind the counter, one barely greeted me. Perhaps it's the young staff. Maybe they're inexperienced with customer service. Maybe they were too busy talking to one another. It sort of felt like I was the adult interrupting a weekend party.;
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October 2022 by Lux Ohana
On Aug 15, the atm ate upwards of $4000 of mine that I was trying to deposit. I opened an investigation case with the branch. After waiting patiently for over 10 business for the bank to resolve the issue, I was sent a letter being told the audited atm resulted in no error and I would not be credited the amount. I have received no further proof or documentation of the investigation. I keep getting the same run around from the customer service line and the bankers at the branch; that basically there’s nothing they can do bc they don’t have the security clearance to see the details of my situation. It’s instances like these that lead me to wonder if I would be receiving more due diligence on behalf of their staff if I were not a woman of color.I’ve filed another case with them claiming a slightly lesser amount to see if that might work. But every rep I’ve spoken to seems quite pessimistic as they say the atm balances out for that day. At this point, it’s my word against theirs, even though I have a photo of the error screen on the atm. Contrastingly, the bank won’t provide any additional proof on their end, not even the security tapes.**After reading other reviews about this branch, I see that their atm has a history of eating peoples money and the establishment gaslighting their customers about it.CLINTONVILLE BEWAREEDIT 9/19/22I was able to get all of my lost funds back! Special shout out to Katrin from the customer advocacy team at Huntington, whom I got into contact with through DMing their Instagram page of all things. She was 100% engaged and took the initiative to help navigate my case. I had felt so defeated after being misdirected and redirected for a month by other members of staff until Katrin reached out to me. Bumped my rating from 1 star to 3. Although I do still have my reservations about this particular branch; I’m glad Huntington has depts like Customer Advocacy in place for these sorts of issues.
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August 2022 by Abde Abuarish
Nice bank nice staff
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May 2022 by Benjamin M.
Atm ate my cash deposit over $500 on Tuesday and the bank won't go count the cash in the machine until Thursday or Friday. Teller said I would get a credit for the amount in my account end of that business day but I didn't. Called customer service and it might be a week before the situation is fixed. Absolutely unacceptable. Second time a Huntington ATM ate my deposit.
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February 2022 by Amy Farr
Most personable bank around. They make it fun going in and always serve with a smile.
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February 2022 by Mila Djermoune
Do not bank there or any Huntington Bank for that matter. An ATM swallowed over $400, I was told it would take 2 business days to be resolved, here we are 11 days later and they still won’t give me my money. I submitted the dispute immediately, after not hearing back the bank teller admitted that sometimes they say they will submit it but don’t ??? So unprofessional.I have since called almost every single day and I’m being given the same run around, they say a researcher has to look into it and when I ask to speak to them they say they’re not available. Every day. So they never work?They say no one has the authority to credit me and act as if I’m lying about the deposit since the machine didn’t register it. That’s how they treat their customers.And they won’t give me the phone number to talk to someone on the case so I don’t have to be on hold for 30 to 60 min every time I call and have to talk to a different person. They keep telling me a supervisor will call with updates and I haven’t received a single phone call.I’m not the type to write negative reviews over petty stuff but this is the most unbelievable experience I’ve ever had with a bank.Switching to Chase as soon as I get my money back.
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February 2022 by T Kill
So this bank is so unprofessional. Listed my grievance on here, and it was removed. I will keep reposting. Do not bank here! My money was taken in the ATM and lost. I was told 3 business days to correct it, we are now at over a week. I've called and gone into the branch multiple times, to no avail. They keep telling me that they will audit the machine, and have not/will not do so. If you need your rent or groceries money held hostage by an uncaring corporation, this is the bank for you.
