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February 2024 by Colt James
I had a great interaction with Ashley and Shawna today. Despite being very busy and short staffed, both of them kept their cool and helped each customer with a smile, even the ones who definitely didn’t deserve it.On a separate note, I agree with most of these other reviews regarding long wait times. It’s pretty ridiculous to only have two tellers working on the first of the month at any given time of the day. Whoever is running this branch, needs to get it together and do some hiring, or get behind the counter themselves to help their staff.
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January 2024 by Me Me
This location gets a bad reputation, due to the wait time. I'm not sure if others know or understand this location now has help more customers because of surrounding closed branches. Tellers seem to be bankers meaning more work load. I will say the bankers typical are sitting in their offices looking at a computer but not on company phones. I asked a banker for a statement and was told they can help you up there. I heard conversations and the ending results was they will help you up there. Mind you line is long and banker had know one his office the whole wait time I was there, 30 to 45 mins. The wait was worth it. The teller that helped me was very pleasant and professional. Thanks Shay for help and recommendation.
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January 2024 by Mlke Wolfe Sr
The Huntington bank on Georgesville rd is the slowest bank I've ever seen was there 1 16 24 only 2 tellers and about 12 people in line stood there 45 minutes. One of the tellers was helping a customer get Direct deposit started instead of a Personal banker. They need to hire some help because I'll never visit that bank again.
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December 2023 by Gurubachan Singh
Very poor and slow service. Three attendees however, two talking and only one is working and that to slowly. Waited 35 minutes and left with service uncompleted.
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December 2023 by Melissa Lawson
I used the ATM attached to the building and tried to get $500 from my cash app card. The ATM machine pulled the money from my card but didn't dispense my money. So I go inside after I was told by a lady in the drive through that it took her money as well. Also a employee at the bank stuck her head out of a door on the side of the building and said don't use the ATM because it is not working properly. I told her to late I already used it and it didn't give me my money, that when I went inside. This happened on November 20 2023 at 10:14 am and I'm still trying to get my money.
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November 2023 by Gerald R.
It's Saturday morning. I'm trying to make a small cash withdrawal. Both atms are down and they have 1 person working all drive thru lanes. This is the only branch on the entire west side and they can't even keep it open. It's always like this. 24 minutes to do what should take less than 3. I think Huntington is in bad shape and I'm going to PNC.
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November 2023 by Yannick AchaMutah
Good thing about this location is the 2 drive up ATMs.
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October 2023 by Terry G.
Very bad experience with this location. The tellers are horrible the line is up to outside all the time. Tellers look miserable and specially the lady with curly hair and her necklace chain looks like a form of people. Rolled her eyes when I tried to verify what she said. This location is horrible with customers service and this is mainly because of unfriendly and no hustle tellers. U was in line for 45mins and this happened 10/3/23 around 230pm got out there at 325pm .
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September 2023 by Lakeethia “Keith” Robinson
I will never go to this bank ever again I waited in line for a half hour before I left
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August 2023 by Fatima فاطمة
Very unprofessional place and wasted my time 2 days in a row! I wanted to open a new account and made an appointment and the guy that works there literally ignored us both days and seemed very much unwilling to help. I don’t recommend this Huntington branch at all! Instead of getting my time wasted i am considering in opening a new account at Chase bank/other banks.
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July 2023 by Ticci Toby
Well wait time is absolutely terrible. Expect at least an hour wait with each visit. Very tiring. And the manager just keeps telling me it's business but what about my store I have to strand for an hour 30 min?
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May 2023 by Tami M
You can always predict the level of service for a business based on the demographic they serve. This is probably the longest line with the slowest tellers I’ve ever dealt with. They have a lobby full of Somalian customers so there’s no wonder why service isn’t a priority here. Inappropriate music being played, only two of four tellers working. Noboby speaks the Somali language, so further delays. One of the four tellers has been “balancing” his draw for 40 mins. It’s actually more saddening than it is upsetting.
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April 2023 by Yam sharma
I waited 40 mins on line I saw two ppl working very slow
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March 2023 by Angela M.
Wishing I could give them zero stars. Almost every time I come to make deposits I have to be the last person they work due to me making multiple deposits as if I don't have a business to run. I pull up today and the girl (Audrey) says to me "you'll HAVE to give me a minute" so her minute turned into 8 minutes 4 cars and a conversation later with another car/customer. This is ridiculous!! Oh wait! Did I say I really would like to give ZERO stars! Now going on 10 minutes. Did I also say when I pulled in there were 2 cars in row 3 Two in row 1 and then just me in row 2. Here everyone has finished and I'm still waiting. I run a store and we're customers like all these others that have left already. Again, I'm very disappointed and Audrey seems as if it doesn't bother her one bit!! Here's another car in row 3 let's see who she takes care of now. I pulled in about 1:24 pm and it's now 1:45 pm. It's my turn to leave now! How pathetic is that?!!!!
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February 2023 by Rebecca
Thank you, thank you, thank you Trent Rutherford for all of your help and support today. I truly appreciate everything you’ve done.
