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March 2024 by Bella West
Permanently closed
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July 2022 by Ross Kuhns
it looks like they've raised their prices. $3.50 for laundry level on a dress shirt. Ouch. You go here for the low prices, not the dumpy, non-ac'd shop. No more.
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April 2022 by Samer Husseini
They were very friendly and prompt.....My blazer stayed an extra couple of days before I picked it up.... reasonable prices and great location.I was hesitant at first, after I read the earlier reviews and was a bit skeptical tbh....however, for your local laundromat, they did not fail me.
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November 2021 by David T.
dropped off 2shirts and 1 pair of pants on friday and was told to pick up on wednesday. Not there on wednesday , told to come back thursday. not there again . Found out they ship all laundry to a cleaners on Henderson road. they dont do any laundry there and havent for several years. The counter person couldnt care less. So used to products being late they dont even care.Drove to henderson road and was told there was a spot that required another day. No spot, they just had not done them. My uniform shirts that i had to have to work. will never go here again. Will find a cleaners that does their own work on site.
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July 2021 by John R.
Took my wife's dress to Barts after a terrible experience at Imperial cleaners. It was for our sons wedding and had a tiny spot on the dress which we wanted to remove. Imperial cleaned the dress and returned it with five NEW spots and a sticker attached to the dress saying they can't clean it any better. Management from Imperial has still not called us back and Imperial is just a front to drop off clothing. It is cleaned another place. My wife was in tears because the wedding is a week and a half away. We took it to Barts which actually cleans on site and they were very understanding and got it back to us in 36 hours and had completely removed the stains that Imperial caused and said they couldn't remove. We will no longer go to Imperial and are now a lifelong customer of Barts Cleaners. Thank you so much Barts!
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February 2021 by Lacy H.
I turned in a coat and paid $15 for it to be dry cleaned. After looking at the coat it looked the exact same as when I dropped it off! I asked why it looked the same and didn't look like it had been cleaned at all, I was told "sorry, this is what it is". My coat STILL had dog hair on it! I will NEVER BE BACK
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October 2020 by Andy Norris
The front desk clerk was very helpful and informative!
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October 2020 by Bill Ivan
They lost my two winter coats, when I asked where the coats are they just said that they are somewhere and they would call at some point when they found them, you want to yell at the person but they look so dumb and confused that you just feel bad and cold (cold because they have my coats)
Where are my coats Imperial Dry Cleaning?
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June 2020 by Nate H.
A little pricey compared to some places but overall service is very good. I take my dress shirts and suits here regularly.
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June 2020 by Brandy P
Everytime we come here, the woman at the counter is grumpy. We kept coming because, hey, maybe her life just sucks. Today was our last trip. We dropped off with a coupon from a stack on the register ($10 suit cleaning). SHE TOOK THE COUPON OFF THE STACK AT DROP OFF. When we picked up, she refused to give us the coupon, saying we had to physically hand it to her. Really? We won't be back on principle.
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November 2019 by Will L.
Good prompt service. Turnaround time is quick and the attendants are always helpful and courteous! Easy location to get to and close to my home so it's a win-win!
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October 2019 by Marissa Reyes
Very over-priced and unprofessional. Took pants in on a Thursday to be ready on Saturday—they were finally ready 16 days later. It’s been another 2 weeks and I’m still waiting for a call-back to get a refund. Don’t waste your time
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October 2019 by Chad Schweitzer
How to lose a 10+ year customer in one week:
I dropped my clothes off last week and was quoted a longer than average wait time. Not a huge deal, but for 10 years my clothes had always been ready next day. When I came back to pick them up, I was told they weren't ready. No apology or additional information.
Drove back again the next day and the clothes are still nowhere to be found. I started asking questions and found out the place had been sold to a new owner. The person told me it was sold to Dale Cleaners (which may not be accurate). But they still had no idea where my clothes were. The person told me I should have called first.
I called Dale Cleaners that same day and was told that they did not purchase the place and that they were just helping the new owner get caught up. The person on the phone took my information and said that they would try to locate my clothes. I did not hear back.
I attempted to called Imperial Cleaners a few days later and found out the phone was disconnected.
I called Dale Cleaners back and spoke to another person who said that the new owners didn't pay the phone bill, but she had a cell phone number for someone who works there and would try to get in contact with them. So far, I still haven't heard anything back.
I have over $800 worth of clothing that no one can seem to locate.
If you have things at Imperial I'd suggest trying to get them out now! At the rate this is going, I would not be surprised if this outfit just locks the doors and walks away.
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October 2018 by Fateh Mikaeili
I had a very unpleasant experience in this place. I am glad I didn't give them my clothes after seeing how the employees behaves in this place. I thought maybe it was only me who felt very disrespected. Now that I am reading the reviews, it seems like the owner should definitely think about who they should hire.
I went to the store in the afternoon, and waited for 5 minutes for someone to appear. I said hello and greeted the person who showed up very warm, and in return the gentleman who works there didn't even bother replying back a word. Just looked me in the eye with his very red eyes. I asked him if they would dry clean my coat, he plainly said yes. When I asked when my coat will be ready, he simply said " I don't know :) ".
I knew that I have to go out and never look back again.
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October 2018 by stephen patchan
Beware- the employees are extremely rude and the clothes come back extra starchy. I will not give this place another dime.
