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February 2024 by Steven Young
Nice friendly staff. Professional service.
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February 2024 by Megan Holter
I had requested to have my windshield wipers changed along with the oil change. They had forgotten to change the windshield wipers and I had to go back once I realized. I went back and they didn't even have the wipers in stock. They had to go to a nearby autoshop and came back.
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January 2024 by DAVID Russell
Great service
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January 2024 by Emily B
I will never go back to any Jiffy Lube, and especially this one. The team lead Terrence lied to me and took advantage of me at every step of this visit. First, he tried to tell me that my car can only take synthetic oil (absolutely not true), then he told me that it only takes 5w40 (not true) which ONLY comes in synthetic (not true). THEN he tried to tell me that they don't have any conventional oil in stock (apparently not true because the story changed when I said I was just going to go elsewhere). I also said I wanted my tires rotated which they said they'd do. Part way through the oil change, no one had touched my tires, so I asked Terrance again if they'd be able to rotate my tires and he said yes. He proceeded to check my tire pressure and NOT rotate my tires - apparently, he thought that I am an idiot who doesn't know what a tire rotation entails. Then he checked me out and over charged me for the oil change, as well as charging me for windshield wiper fluid that I did not need, did not request, and they did not actually add (I was in the car the whole time, they definitely did not add any windshield wiper fluid).As a woman, I have certainly had mechanics try to take advantage of me before, but never quite this egregiously.Terrence, I hope you receive the kind of treatment that you give your customers.
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December 2023 by Emily G.
I will never go back to any Jiffy Lube, and especially this one. The team lead Terrence lied to me and took advantage of me at every step of this visit. First, he tried to tell me that my car can only take synthetic oil (absolutely not true), then he told me that it only takes 5w40 (not true) which ONLY comes in synthetic (not true). THEN he tried to tell me that they don't have any conventional oil in stock (apparently not true because the story changed when I said I was just going to go elsewhere). I also said I wanted my tires rotated which they said they'd do. Part way through the oil change, no one had touched my tires, so I asked Terrance again if they'd be able to rotate my tires and he said yes. He proceeded to check my tire pressure and NOT rotate my tires - apparently, he thought that I am an idiot who doesn't know what a tire rotation entails. Then he checked me out and over charged me for the oil change, as well as charging me for windshield wiper fluid that I did not need, did not request, and they did not actually add (I was in the car the whole time, they definitely did not add any windshield wiper fluid). As a woman, I have certainly had mechanics try to take advantage of me before, but never quite this egregiously. Terrence, I hope you receive the kind of treatment that you give your customers.
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December 2023 by Megan Stanley
Jiffy lube W 5th has always done a great job. Quick and friendly !
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November 2023 by Jared Brudner
I recently moved into town and was nervous that I drove too many miles without getting an oil change. It was almost closing time, but Chris, Terrence, Ashley, and Carl we're ready for me, and took great care of me with all honesty and attention to detail. I didn't end up spending a penny as I was advised that my oil was clean and they even showed me a comparison to fresh oil. I will go nowhere else but to see these great people at Jiffy Lube for my next oil change and basic maintenance.
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November 2023 by Joshua Rajt
Just went in for an oil change and tire rotation, very good customer service.Services: Air & cabin filter replacement
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November 2023 by Ava D.
I'm a college student whose car started smoking the day before I had to take a trip. I went to this location by myself, they were very helpful and made me feel safe. They explained everything to me clearly and didn't talk over my head like a lot of other places. Overall great experience !
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October 2023 by Jared B.
I recently moved into town and was nervous that I drove too many miles without getting an oil change. It was almost closing time, but Chris, Terrence, Ashley, and Carl we're ready for me, and took great care of me with all honesty and attention to detail. I didn't end up spending a penny as I was advised that my oil was clean and they even showed me a comparison to fresh oil. I will go nowhere else but to see these great people at Jiffy Lube for my next oil change and basic maintenance.
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October 2023 by Carly D.
I had a pleasant experience at this Jiffy Lube. The lady who greeted me got me checked in quickly, smiled and made faces at my baby and was very patient with me as I got the stroller out to go a quick walk during the oil change. She asked if I wanted a tire rotation and I said if you think it needs done, that's fine. When I returned, the man who checked me out was also super friendly and actually didn't charge me for a tire rotation because they said it didn't need done. I honestly just expected them to do it to make some extra money but appreciated their honesty! Would recommend this place.
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September 2023 by Desiree Bernard
Nice service quick and no appointment necessary
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September 2023 by Chris Evans
The staff was great and the service was also. They got me in and out in no time.
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July 2023 by Demetrius B.
Not the best experience at my most recent trip. Truly, the professional and jovial customer service is the only part bringing this up to a 3-star rating. The actual car service (oil change) was surprisingly underwhelming. I'm used to Jiffy Lubes topping off the various fluids and vacuuming the car interior. Well, I got some wiper fluid this time and that was about it. They didn't reset the maintenance light either after the oil change. Little things make a difference, and I'm on the fence about returning to this location.
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July 2023 by Nathan Spain
I got my serpentine belt replaced here and the team did such a wonderful job ensuring the right parts were needed for a smooth replacement (reminder to check and replace yours after 50k miles :) ). I highly recommend the 5th Ave Location to everyone! They will treat your vehicle like their own. I'll definitely be returning for future services.