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August 2024 by Sean Smith
Thr 4 stars is for the staff, the bank not so much
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May 2024 by l f
Very unorganized. 11;06 and reps behind the counter are still counting their drawers. Up to 5 in line and one clerk left
My appointment was at 11..... 11:25 I was asked to come back. I need to come here for my 91 year old parents. But I'm sure they are doing the best that they can.
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February 2024 by Dontai Jones
Horrible Customer Service!! Branch Manager Nikki has no respect of client. Been dealing with a mistake on their behalf since last year and she has no urgency. Once trust is lost what's left? Save your time and money and utilize a different branch..
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January 2024 by Lady Louise
Always pleasant
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February 2022 by Angie Angie
Place supposed to be open til 6pm got to the location and all the staff were leaving at 5:14pm. If the hours change the website needs to changed.
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May 2021 by D H.
Key Bank is terrible. They could have put me in a checking account that would not have charged me maintenance fees etc.. but they did not... slowly eroding at the money I had in my account. Why? They keep changing the names of accounts.. discontinue programs.. start different wines up.. I was out ( without my knowledge) in worst possible type of checking account.
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December 2020 by Teena Jennings
I have been banking with KeyBank for YEARS. I have been quite satisfied with them until YESTERDAY! I go to check my online banking and come to find out the system basically charge alot of their customers twice for a single transaction. I then call the 800 number to see what was going on she then confirmed that some customers were in fact charged twice and they will be working to get things situated. While on the phone with an agent she also let me know that a previous check which I deposited into my account was read wrong and the system put more in my account than it should(this now PROBLEM #2). NEEDLESS to say Iam VERY frustrated at this point because not only are we in the middle of a pandemic, but it's the Holidays and my sons birthday is coming up. All my items which I ordered have to be reorder because when Amazon went to retrieve their money the account was insufficient due to an issue that had NOTHING to do with me. There is always money in our accounts. So for me not to have access to MY money is even more of an issue. I trusted this bank with my money and to be honest I feel like they have FAILED ME. Not a happy customer. Corporate needs to look into this, because how do you have a system that works some of the time? We are dealing with people money at a hard time like this OBLY cause chaos!
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September 2020 by Kim White
Great Banking
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May 2020 by Josh Anthony Topolosky
They always give me money when i ask for it. Never ask what I want itt for
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April 2020 by Chris DresdenFiresale
Trash humans who work for evil corporation
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November 2019 by T. Marie Jackson
Horrible! I went to deposit a sizable check into my father's account for some money I owed him. The teller flipped the checked over and told me to sign it. I looked at him like he was crazy. You don't endorse a check on the back that you're paying to someone else!! If I'd been ignorant enough to sign it, what would've happened? How long would it have taken to discover the mistake?! When I told him that it's my check to someone else and that I wouldn't sign the back of it, he said "Oh", and didn't even apologize for almost screwing up my transaction. I was not amused. Key Bank, PLEASE EDUCATE YOUR BANKERS! That was a mistake of laziness and/or ignorance! You don't make avoidable mistakes like that with people's money. I'm glad I don't have an account there!
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September 2019 by Monica Lee
I called to speak about my account the banker was very rude she act like she didn't want to help me DO NOT BANK HERE they hold every check you deposit bank else where
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May 2018 by David L.
I had an unauthorized charge of $72.56 taken out of my checking account on March 9, 2018 which was a fee charged for an automated charge for a Safe Deposit Box I do not have. When I became aware of this error I went to the bank(Bexley branch) to straighten things out. A few days later I received a call from the Bexley branch telling me that they needed further information. Once again I went to the Bexley branch to give them what they requested. That was a week ago yesterday. Then, yesterday, I noticed my account still had not been credited for that amount so I went to the Bexley branch a third time. The Bexley branch manager told me the "back office" takes care of such matters and, besides, it hadn't been all that long(May 21, 2018) anyway, and then told me there had been a holiday in that time frame as well(excuses). I was told it would show up today(May 31, 2018). In the meantime, I was still displeased with the slowness of the crediting my account. So, I called Key Bank Customer Service around 5:00 am, and, to my surprise, was told by both the customer service representative and her supervisor that the delay of my credit was actually caused because the initial request sent by the Bexley branch employee had sent the necessary information to the wrong department. I was dismayed that the Bexley branch manager wasn't honest enough to tell me their Bexley branch had made the error. She had told me they had done everything according to procedure(apparently not). This incident, not my fault at all, has created unnecessary irritation and, in my opinion, displays a lack of interested, professional customer care by the Bexley branch.
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October 2017 by Benito Goff
Don't bank here. They act like night drops are not here. Stealing 👿
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July 2017 by David Gregory
Fantastic bank
