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February 2024 by Rikki Wagener
It was a coin flip between this location or the ATM in Grove City. I haven't had consistent availability at the Grove City stand alone ATM, so it seemed better to go here.
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January 2023 by hazel murray
Walked in went straight to manger with no waiting. Been with this bank since 1979 no problems. Have always been nice to me.
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November 2022 by Gerell Brownlee
Great visit
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July 2021 by Jessica Mitchell
Less than one star if possible, they have canceled my debit card without notifying me, locked me out making transactions with my account, stopped me from viewing my account online. And then when trying to resolve the issue, they LIED TO ME and told me the issue was FIXED! I would NEVER recommend anyone working with or banking at KeyBank!!
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June 2021 by Maven Argentum
Outstanding service! Jenne Roberts is the best Branch Manager EVER!!
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March 2021 by Todd Ulrich
Had an issue with my checking account and got quick and professional resolution from the staff. Keep up the good work, thanks
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October 2020 by John K.
Absolutely avoid this branch... you can't walk in without an appointment?! Thats ridiculous, so you go through the druv thru and you better grab a Snickers because its gonna be a while! It takes around a half an hour to get three cars complete.
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June 2020 by The GMP Group LLC
Need to do a larger than normal withdrawal and tried to schedule an appointment. Got the following message, "This merchant is not accepting reservations through Google at this time." I'm so sick of this bank.
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June 2020 by John Kirkpatrick
Absolutely avoid this branch... you can't walk in without an appointment?! Thats ridiculous, so you go through the druv thru and you better grab a Snickers because its gonna be a while! It takes around a half an hour to get three cars complete.
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April 2020 by Chris DresdenFiresale
Trash humans who work for evil corporation
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April 2020 by Ariel Diaz
Manager in the office is rude talks with no manners, you try to call them to fix a issue and all they do is hang up on you and tell you they can’t fix it and tell you to call customer service and when you call customer service they tell you to call the bank I don’t recommend this branch to nobody!!
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December 2018 by Anthony Clemente
I have to agree with the previous commenter that the management is quite rude and unprofessional at this branch. I visited the branch after speaking with customer service on the phone. I had an unauthorized charge on my card, so customer service canceled my card and advised me to visit the branch for a temporary ATM card until a replacement is mailed to me. When I explained the situation to the branch manager, she said "what do you want me to do about it?" After explaining a second time, she helped me with a card. Another time, I visited to create a joint account with a family member and was told I had to wait for someone named Carol. She was extremely unpleasant the entire time. She walked up and barked "You have a question?" and when I told her what I needed, she had us go into her cubicle. When she joined us in there, I said hello and asked how her day was, and she literally just stared at me as if I was insulting her. As she asked for IDs and such, she would toss them back across the desk after she was done with them. This is the nearest branch to my house, but I have learned not to go inside unless I absolutely have to. I opened my account at Kingsdale and got great service there but no longer work nearby. So I was shocked to be treated this way at a different branch.
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October 2018 by sha C.
The manager is very rude I open up an online banking without I'd I told her I lost it she took my debit card would not give it back 💳 and cut it up in my face worst experience at a bank and this was the branch manager very unprofessional
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May 2017 by Joseph Gamble
It's my first experience in my new city and I appreciate their friendly Customer Care Service
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February 2017 by Mohamed Mawie
Great service