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March 2025 by Jacob Hutchinson
Bring back the men's dressing room it's just filled with carts why would I walk to the women's section . You just have a closed so I gotta walk to the women's section to try on a pair of pants . Give me an honest reply the only thing keeping you in business is the fact I can try it on without buying it first .
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March 2025 by Tom Craw
One line for checkout and returns AND only had one register open on a Saturday at noon. Terrible management
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March 2025 by Melissa Gibbs
It’s was ok . Messy not a big selection of shoes or plus size dress shirts
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March 2025 by Sherry Bloomfield
Very disorganized and no help with checkout store looks like a tornado went through it 😔
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March 2025 by Shannon Cunningham
February is the slow season. I waited in line an unreasonable amount of time and walked out. I waited as long as I could but had to pick up my kid. Left a full cart in the line. The employees have no smiles. They don't talk. They move super slow. I used to work at Kohl's. I was a supervisor in the young men's department. I know that every employee is supposed to smile and say , "hi." When I worked there we would get in so much trouble if we didn't smile and say, "hi" to the secret shoppers. I am familiar with the customer service that Kohl's used to pride itself on. Where did customer service go? I'm not asking for much. I little eye contact, a smile, just something that says, "We are here for you! We have jobs because of our customers shopping. We appreciate our customers."
The merchandise and sales are fine. The policies are fine. Everything is fine except for customer service.
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February 2025 by Gin Blossom
I have always loved Kohl's since they came to Cbus in the early 90's. However, after a brief visit last week to the Gahanna/NA location, I left the store truly disappointed and empty-handed. The only displays and racks in ANY order were non-sale items. I've been to thrift stores with better merchandising. (Don't even want to think what the dressing rooms looked like.)
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February 2025 by Lloyd Clark
Horrible shopping experience. Don't even try using discount coupons anymore. 90% of what i brought to check out were coupon ineligible. I shopped for hours only to leave with nothing. No marking in the store mentioned the items were coupon ineligible.
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February 2025 by Sung Chon
Disorganized~ price is different than the price listed. Service is mediocre~
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January 2025 by Sherry Kish
Many items were on sale. Most all registers were open. Checkout experience was good.
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January 2025 by Ed S
Poor corporate decision to combine the returns line into the purchase line AND online order pickup line. Rating does not reflect anything about the store employees who have now had their jobs made more difficult. They still get five stars in my opinion.
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January 2025 by Luis Hernandez
Some men's merchandise sizes are missing. Hard to find size medium. Checkout line is long and seen some people get discouraged but line moves anyway.
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January 2025 by Adrienne Gladish
I had no idea this location no longer had the cologne and makeup department to get a few final holiday gifts. Disappointing. The store was clean and organized otherwise.
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January 2025 by Margaret Whitmyer
Not impressed.
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December 2024 by Linda Reeves
Less cashiers, longer lines
No where to walk.
A mess
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December 2024 by Victoria Baker-Willford
Very cluttered store. Associates were rude and dismissive.
