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February 2024 by Diana Angus
If I could give zero stars I would. We have used this Kroger pharmacy for years as it is the closest to where we live.For the past year we have had nothing but problems with picking up either needed post-op prescriptions or our. regular prescription refills.Even though we pay extra for Kroger Rx, the inaccuracies in communication on the automated system make it totally untrustworthy. Use this pharmacy at your own risk. You have been warned. We are taking our business elsewhere.
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February 2024 by Sarah French
I’ve been pleased with the service of the Worthington Mall Kroger Pharmacy. I’ve been using their services for 16 years
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October 2023 by Adrian T.
I usually have a good experience at this store. I guess I'm wearing a sign that says "please shame me about my presumed socioeconomic background" because lately something like this has been happening to me at every grocery store I set foot in. I've been very close to vowing never to set foot in a Kroger again, and given the recent news headlines, i feel somewhat like a total jerk for complaining about this, but after consideration, i realize that there seems to be a common underlying theme here: Kroger profiles their customers. Anyone who isn't a 35-55 Caucasian person is an assumed thief or vagrant, or so it would seem to anyone who does not fit that description. This is not the only time, and I'll spare everyone the gory details, but each time I've had a negative experience with their team members, it's always about payment, that I'm "spending an awful lot" or "that's a lot of gift cards" (excuse me while i openly page the mgr and don't even attempt to be polite about thinking that you're a thief) This time i was trying to purchase groceries with a gift card. After proving several different ways that it still has a balance, i was told i could not use the card on the grounds that "we're not allowed" to type numbers in. No apology. No alternate solution. No customer service person remotely attempting to make the situation less awkward, just well we're closing, do you have another way to pay? Yes, 15-year-old-looking child that is now telling me (with an attitude, of course!) that I can't purchase cigarettes either, as the icing on the cake, because she doesn't want to be bothered to go retrieve the keys that she "already put away." So when i spend a lot of money, I'm suspicious. When i don't spend a lot of money, I'm suspicious. When i attempt to use a gift card that didn't expire and has a remaining active balance, I'm a nuisance and no one has time to find a solution. And honestly, you know what Kroger? You're right. Who DOES have time to consider the circumstances of a fellow human being?? ESPECIALLY one who was PROBABLY stealing ANYWAY, i mean, just LOOK at her CLOTHES, she's clearly just a homeless weirdo. No need to say those actual words, everyone with an alternative sense of style or a "weird" hair cut hears them oozing from every side-eyed "keep an eye on this one" remark, gesture, and "enhanced customer service" interaction we are forced to endure. Watch out, everyone...if they even think you *might * have stolen something, well...i think we all know. Maybe i am homeless? I'm not, but, just say i was. Does that make me less deserving of being treated like a valuable customer? Homeless people are the least likely group of people to be stealing, period, but especially petty theft from a supermarket. They assume that they are being assumed to be shoplifters, it's stressful enough for them just to be in a store, let alone doing something that would draw more negative attention. Pro tip, from a former Loss Prevention Specialist and a former homeless person. Middle-aged, white....men. That's your biggest shoplifting demographic. I know right? I was floored when i learned that statistic. Makes sense though...they never get stopped. Happy Holidays, hopefully I'll see you next Tuesday ;)
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May 2023 by Anna H.
This is now my closest Kroger. I stopped in mid-morning for a few things and had a great experience due to the friendly and helpful employees. I've never had so many Kroger associates greeting me and offering to help me find an item.Bravo to the wonderful and well-trained staff!
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April 2023 by Bill Z.
Since there are no Kroger's in the Northeast, I was interested in seeing how this store compared to those with which I'm familiar. It's somewhat hit or miss. I thought the produce department was in good shape, and the produce was fresh and not beyond ripe. The specials and loss-leaders were competitive, but other "traditional loss leader" items, such as bananas, were significantly more expensive. The meat looked good. I could smell a lot of the seafood from more than 10' away, which is not good. Wine and the adjacent liquor weren't competitive either. This feels like it's an older store, so there aren't as many specialty departments and kiosks and fewer "to-go" and convenience items as you might find in a newer store. The parking lot is a little awkward to drive through and in which to park. It's not a bad store in which to shop, but it is one to compare against others near by.
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December 2022 by Traci Capparuccini
Shout out to Matt who I talked to the on the phone and at the Walk Up Window on 12/20/22 Never have I ever had such a positive, informative, yet pleasant interaction discussing prescriptions, He explained how to use the meds I needed and the other I have on hold and can’t afford right now, Kroger should be proud to have him and maybe have him spearhead a Customer Service Training Program for others at various locations. Thanks again, Matt. You rock!
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September 2022 by S G.
Horribly frustrating kroger. Been coming here 20 years and seen multiple remodels. Finally done with this place. Still can't find items. Things constantly moved or out of stock. Inept employees. Always a stressful visit.
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August 2022 by Liz L.
I don't know what's happened to this store in the last 18 months. New manager, no manager on property, too many ever-changing young assistant managers, the pandemic, poor hiring and training procedues for new employees, no training for new employees other than how to run a register, poor oversight by managers/assistant managers, poor stock flow, poor customer service as in the young checkout persons standing doing nothing but using their phones and staring at potential customers waiting to be checked out. The store is terrible now. I've shopped there faithfully since 2014 and even in the "reset" days, the customer service and stock provided was excellent. Something is definitely wrong with this store and needs attention and fixing. You'll be losing this customer if it isn't, and I'm betting some others.
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May 2022 by David Edman
I will have to go to my doctors office tomorrow because they have lost my prescritions three times now. I will switch to giant eagle.
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May 2022 by Richard Wilson
Like so many retail businesses, they are short staffed, but the staff that is there are very helpful.
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December 2021 by D “Clyde” Barton
Automated phone system for refills is a pile of garbage. Takes 10 times longer to try and get anything done. Switching pharmacies solely because of this annoyance. It shows how little Kroger cares about their pharmacy customers. They are not worth paying an employee to talk to. Bye.
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November 2021 by CJ B.
While the people are very friendly at this Kroger- Doris, Linda, Reed, the management of the store needs improvement. How can I be in there during the lunch hour, no register lanes open, and have to use the self service registers WHICH NEVER WORK CORRECTLY???? People with a cart load of groceries take a ton of time self scanning but have no choice . Please make sure the self scan registers WORK and keep us all from getting so frustrated!!!
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November 2021 by Stephanie Buck
Preface: This is not the fault of the front office staff, who are polite and check you in quickly and do the best they can. Had to leave to go back to work without my shot after waiting 40 minutes; had 3 couples ahead of me who must've been waiting for well over an hour by that point. Really seemed the person administrating the doses just left for the day and no one informed the overflowing waiting room. Anyway, go to Sawmill, I'll be driving well out of my way to avoid a repeat of this experience.
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October 2021 by Mike Kraut
They use to be a lot better, but the staff has changed many times and each time has just gone down hill. Each time I go there's a problem that magically gets fixed when I explain how they're in the wrong. The automated system is always wrong with refills. I am getting my last RX filled and moving to a different pharmacy.
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December 2020 by Liberty L.
It was a pretty good Kroger location. We popped in for a minute while in the area a few weeks ago to pick up a few items. One thing I found odd was that the tofu and refrigerated vegan products were in a weird place near the greeting cards. I found the layout of the store to be a bit more confusing than other locations. Overall, decent shopping experience and selection.
