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July 2025 by Chaz PilotWolf
Self checkouts are broken. Staff stand around and don't want to help. Keeps saying wait for help.
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July 2025 by SJ
Extremely Unprofessional and Threatening Behavior from Cashier Jade
Review:
I had a deeply unsettling experience at this Kroger location involving a cashier named Jade. While trying to complete my Instacart order, Jade became verbally aggressive, loudly cursing at me and threatening me, insisting that I either “do things her way” or leave for self-checkout because “this is her register.” When a manager came to assist, she even told him he couldn’t use her register to help me. She was instantly upset about the instacart COUPON barcode, not for an online order. She even shouted “ The only time I have these issues is with customers like you”
Jade openly declared, in front of multiple employees and customers, that “everybody loves her here” and that “nobody, not even management, will do anything” about her behavior, while continuing to create a hostile scene. Several of her coworkers looked visibly uncomfortable but did not intervene as she tried to get them to cosign her actions. The lady at the service desk said “I barely know her” After hearing jade said “She loves her and won’t do anything” As we both listened to Jade run around Telling other coworkers and cussing. The lady at the service desk did find the manager who was very passive as Jade said “he loves her too And won’t do anything”
This was not only humiliating but made me feel unsafe as a customer. No one should be threatened or intimidated when shopping, and no employee should ever make a customer feel that corporate policies don’t apply to them.
I hope corporate reviews this incident immediately. Customers deserve a safe, respectful environment, and no employee should be allowed to harass or threaten shoppers while claiming immunity from consequences. As I walked out, she continued laughing, shrugging her shoulders and rolling her eyes. This was harrassment and much more and should NOT be tolerated from anyone.
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June 2025 by Mirella Viers
I'm so incredibly thankful for this pharmacy and the women that work there! I didn't get the name of the woman on the phone that did the hard work to get my prescription but the two women working there when I went in a couple hours later to get my prescription were Milena and Kendy. Milena helped check me out at the cash register, and she was very kind and understanding. THANK YOU to them! I had to get my prescription that I had been waiting for two days transferred here because it seems like people at Kroger actually care. I'm pregnant and have asthma, and I've been struggling with breathing and coughing so hard that I can't keep some things down because of it. I haven't been able to sleep as well because of the asthma and cough and have desperately needed the inhaler I got from them. Walgreens on east broad was TERRIBLE. They could care less about people. They gave me the run around even when I had gotten both doctor and insurance approval. They lied and tried to tell me they were still waiting on insurance approval despite me calling insurance and them telling me it had been approved already; THEN even though they told me the evening before AND the next morning that they would have it in the afternoon ready; they did not have it ready. They didn't even have it in stock which I feel like they should have known that in the morning when I called (or the evening before when I called). They even told my husband that there weren't any pharmacies around them that had it in stock. The first pharmacy I called was Kroger, and they had it. I had called around 4pm, and asked if there was anyway they could get it transferred for the same day. The woman was so empathetic after hearing that I was pregnant and having breathing problems. She said that she would call them right away, but she couldn't guarantee that they would have it the same day because it depended on whether Walgreens put them on hold or not. She said that she would call me to let me know either way. Well she called me an hour or so later to tell me that they would have it ready by 6pm!!!!! THANK YOU!!! THANK YOU!!! THANK YOU!! My parents, my husband, and my other kids that have been witnessing my trouble and asking if I'm okay---from all of them THANK YOU! Also a THANK YOU from my baby and me so that we can breathe tonight! I'm so incredibly grateful!!!!
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April 2025 by Deus_exe
Complete dump, only plain Maple syrup? Are you kidding me?????
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February 2025 by Behailu Desta
Always u can find rotten fruits or groceries and expired goods but funny skinny guy with his funny staffs walking around doing nothing lol I guess the surrounding community aware of them acting like securities …to skip any task and old people working restocking and cleaning…..giant eagle across the street is as buzzy as this one but never find at least rotten groceries…. Kroger corporate has to do something with this mess …
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February 2025 by tamika A
This place is extremely unorganized and understaffed. It took them forty minutes to correct a problem they made. Moral of the story, go to Meijer.
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November 2024 by David Boiarski
Typical holiday shopping day, crowded.
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October 2024 by Jim Wright
Why am I getting gas and the advertisement on the electronic portion of the gas dispenser? Asked me to stop by the pharmacy and get a Covid vaccine. Doesn’t Kroger know that many people this is such an irritating question? I also hear announcements inside the Kroger sometimes. Kroger should get with the times and get rid of these stupid Vaccine requests.
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August 2024 by Larry Virden
Typically get small amount of food dns meds etc. Sometimes can't find what I want but often find stuff I probably didnt need
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July 2024 by Melody Zomonski
They didn't have the item I was looking for, but I picked up the other items on my list.
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July 2024 by Nikki Patterson
Didn't have to show my receipt upon exiting this location. It's always clean and the cashiers and ppl at the service desk are always really nice!
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June 2024 by Katie Fritchlee
If you close at 10pm but your security guard won’t let me in the doors at 9:50 you should advertise your closed before 10pm. I live very close and rushed to make it in time just to be told I couldn’t buy the one thing needed to grab.
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June 2024 by Velanna Murdock
I wondered why I couldn't find soap for weeks. LOL!
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June 2024 by Thomas Smith
It's Kroger for me the layout is not as complicated as others in the area.
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May 2024 by Kevin Hanks
Your customer service is horrible. Your online pickup is the worst. You're given a timeframe and then you get a text saying running behind. This is every time. Shouldn't take more than you can handle. Still waiting 1.5 hrs for a text saying it's ready . Kroger doesn't care the least bit about service because they sell food that people have to have. You can disagree, but, except for waits at line, Walmart is much better
