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February 2025 by Ariadna Martínez
I really enjoyed my personal training assessment time with Noah, the fitness director at Polaris. He's so nice, kind, and made me feel very motivated to improve my fitness.
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February 2025 by Dexter Strong
Came in to do a three day trial pass. First know you have to take a tour if you are going to use the three day pass. Caleb gave us a great tour.
Otherwise, the gym needs a major deep clean, major repairs to a ton of the equipment, and an update in general. It has the bones to be great but the layers of dust and grime on most equipment makes it a no go for us.
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February 2025 by Andrea Atkinson
The website offers s pool for aquatic exercise. Now it is down and supposedly the natatorium is to blame for the cold temp of the pool water and not the pool heaters. I was in the room recently and the temperature
Was not uncomfortable but the water last Monday 79. If it was the air temp of the room then that should likewise be uncomfortable
It’s not, but the pool water frigid Over a period of 4 days the water temp kept dropping Why not fix an amenity that is offered on your website and stop making excuses
Very disappointing
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February 2025 by Jitendra Verma
Good and nice place to exercise parking is a problem sometimes you will have park far no basketball courts
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February 2025 by Atakorah Oteng
This location specifically is by far the worst Esporta/LA Fitness location in all of the state of Ohio. I'm only a member because it's the closest gym that's a decent price but I cannot wait til my membership is up in June 2025. This location always has a few equipments that are out of service and it takes months before those out of service equipments are back in service. There's almost always a leak somewhere. And the lightning in there is trash, it could be a lot brighter in there. I'm convinced the lights haven't been changed for at least a decade. The locker room is missing doors and hooks in the locker, it's actually embarrassing. The staff kind of does whatever, not welcoming or anything. I don't recommend this gym for those reasons.
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February 2025 by Isaiah Fleming
Equipment has been out of order for over months now. It’s an okay gym if you’re coming to get a quick workout and go in your way, just look forward to having to use alternatives.
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February 2025 by yasmin mohamed
Terrible experience at Esporta Fitness. An employee named Tyler was extremely rude, unprofessional, and even used inappropriate language. Instead of handling the situation fairly, he took sides and made the experience even worse. This is completely unacceptable behavior from staff. If this is how they treat their members, I won’t be coming back. I’d recommend finding a gym that actually values customer service and respects its members.
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February 2025 by Infinity Prosperity
I had a highly disappointing experience at LA Fitness Polaris with Ty Elliott, and I feel compelled to share it. As someone actively searching for a new gym home, I was excited to use the 3-day pass to test out the facility before making a commitment. Unfortunately, Ty made the entire process frustrating and unpleasant.
From the moment I walked in, he was rude, dismissive, and completely unhelpful. Instead of a warm welcome or a clear explanation of the process, I was immediately told I had to pay $20 if I wanted to work out—which contradicts the entire purpose of a free trial pass. I asked if I could work out first and do the tour later or return on another day, but that request was met with attitude.
The tour itself was unnecessarily long-winded and felt like a sales pitch rather than an effort to make me feel comfortable with the gym. When we returned to his office to go over pricing, he asked for my ID, which I didn’t have on me at the time. I politely told him it was in my car, and instead of handling it professionally, he bluntly told me I couldn’t work out without it, with zero flexibility or understanding. The way he spoke to me made it clear that customer service is not a priority here.
At that point, I was completely over it. I had already driven 30 minutes just to check out the gym, and the treatment I received made it clear that my time wasn’t valued. Instead of wasting any more energy, I decided to take my business elsewhere. I’ll be trying Lifetime, YMCA, and Planet Fitness, where I hope to receive the level of professionalism and respect that was lacking here.
LA Fitness corporate needs to take a hard look at how potential members are treated at this location. A first impression is everything, and this experience has completely turned me away from even considering an LA Fitness membership. If customer satisfaction is important, I hope someone reaches out to address this experience properly.
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February 2025 by Michele Williams
Noah the fitness director at Polaris walked me through a workout this afternoon. We had so much fun! He is awesome, very knowledgeable, showed me tailored exercises to reach my goals and I'm looking forward to this renewed fitness journey.
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February 2025 by Sumaya Farah
I feel completely misled by Esporta Fitness. I was told there was a $0 initiation fee, only to later find out that I was still being charged for it—just delayed by a year. When I questioned this, the employee acted like I didn’t understand basic math and spoke to me in a condescending way. This is dishonest business practice and terrible customer service. If $0 initiation fee actually means “you’ll be charged later,” then it’s not a $0 fee. I won’t be recommending this gym to anyone.
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January 2025 by Tyler Brown
False advertisement! The free pass is not a chance for you to explore the gym. It is a guided tour and you have to sign up for a membership to get to use the free pass.
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January 2025 by Amber Watson
Nice place to workout! Love the 3 levels and all different options 👌
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January 2025 by Ginger Collins
Great gym! A little crowded at times.
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January 2025 by Mitch Weingard
Ok except for the occasional broken machine that sits there with a paper sign for weeks or months
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January 2025 by Merilee Luka
I have been a member of LA Fitness/Esporta (or whatever new name it adopts) since this location opened. Unfortunately, I’ve been increasingly disappointed by the lack of cleanliness and the poor upkeep of equipment, including the failure to replace broken machines.
Despite my concerns, I’ve maintained my membership simply because there isn’t another gym nearby. I’ve brought up issues like cleanliness and equipment maintenance politely to management multiple times, but nothing has changed. I was even told several years ago that the gym would undergo remodeling (around 3–4 years ago), but that never happened.
What’s most alarming is witnessing blood on the bathroom floor remain untouched for nearly two years. This level of neglect is unacceptable.
Please prioritize reinvesting in your facility and addressing these issues. Your loyal members deserve a safe, clean, and well-maintained environment.
