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January 2024 by Maricia Lyn
Lorenzo was informative, kind, up front and not pushy. He was helpful in our decision for which customizations we wanted, we will come back here to buy!
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July 2023 by Josh Mathews
Lovesac in Polaris was great! Extremely busy due to the sale over the 4th of July weekend, but Michael was patient with us & answered all our questions. Can’t wait to get the new furniture.
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June 2023 by Teri Duncan
Lorenzo and Cody were so nice and helpful. They made great suggestions on configuring our sectional and selecting fabric. Very professional! Can't wait to receive my Lovesac!
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April 2023 by Shirley Rodgers
The delivery was good from FedEx. I and a friend were able to get everything set up in about 5 hours. My husband, pets and I love it.
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March 2023 by jill tanowitz
Lorenzo at the Polaris store was great. So knowledgeable of the products and answered all our questions. Painless process and quick delivery.
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March 2023 by Jacob Wahlenmaier
The good: (1) The stealth tech soundsystem saves space, and works really well. I’ve never had surroundsound prior to this, and it’s really nice to have the sound wrap around you the way it does in the couch. (2) The color and fabric are exactly what we asked for, and are very nice. (3) The assembly was as expected. It took a little time and muscle, but was easy enough to figure out. (4) I like the cupholders and the fitted table. (5) We get a lot of use out of the charging ports that we added. (6) The hidden storage is handy, though not easy to access except in the base that we use as an ottoman. (7) Sales reps at the Polaris store have been very helpful and courteous.The bad: (1) No one in the family thinks this couch is comfortable. On the couch, it feels as though you are being pitched forward. The cushions have lost their integrity already (we have owned for 10 months) - by this I mean, the cushions are squishy in the middle, and you sink into the couch. (2) Family members who like to take naps on the couch find it difficult to lay comfortably on this couch. (3) The couch is very heavy, difficult to move and difficult to clean under.All told, we wish we had purchased something different. The primary function of a couch is provide a comfortable place to sit, and in that regard this couch fails. We spent nearly $8000, and could’ve gotten something much more comfortable for a much lower cost from Lazy Boy or Basset. We are moving in the summer, and this $8000 set from Lovesac is likely going to the basement. What a waste.
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March 2023 by Sandi Montgomery
We were at the Polaris store!! So kind and helpful! Explained everything so well and we got our items very quickly!!Thank you !!
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March 2023 by Christy Sutphen
Our experience was good. Friendly customer service. We still haven't received all of our items.
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January 2023 by Doug Smith
Julia and Lorenzo at Polaris store, absolutely outstanding. Julie has knowledge of the furniture product we needed in our situation. It made a decision easy to go with your company after we spoke to both your sales staff members.. And we love the fact that if we change our mind, we can call you and switch out to another product or buy replacement fabric if something goes wrong with one of the panels. And with our pets, it will be great to wash our couch when needed. We love the set up and the flexibility to be either a sectional or a sofa and loveseat combination. We loved the seat tables and cupholders as well. In the end, julia and Lorenzo really sold us on the furniture.
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January 2023 by Matt Downey
My wife and I have never had a bad experience here! In fact, our visits have always been great! We stopped in yesterday to price new covers, and the manager was just so knowledgeable, patient, helpful, and all-around great to deal with. No high-pressure sales tactics - which I really appreciate because I used to work for a cell phone company that was all about “closing sales” - which I personally believe drives a certain customer segment away from visiting retail locations. I can’t state enough how much this location does business the right way (based on my experiences). I could go on some more, but I hope that you visit here if you’re thinking of doing so!
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December 2022 by Chris Cannon
Awesome stuff, very knowledgeable. Ordered the couch on a Monday and it was delivered by the following Saturday! Very happy with the purchase!
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December 2022 by Christina Walters
Great customer service- super easy transaction. I’ve loved everything I’ve bought from Lovesac.
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December 2022 by Zach Phillips
Wife and I had gone to the Polaris location where we dealt with a sales associate by the name of Lorenzo.Fantastic experience, gave us the space to talk and decide while also making sure to touch base to answer any questions we had (and we had loads).Later when we received the sofa set we noticed it had a small bit of damage from FedEx (no fault of Lorenzo or Lovesac) so I called Lorenzo who was very prompt with what to do.Overall a great experience and we are thrilled with our purchase and the team we had gotten it from.
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December 2022 by Heather Pegram
What a wonderful experience we had at the Polaris location! The manager was so kind and helpful. We can’t wait to make our purchase.
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November 2022 by Kelly Hunter-Kalagidis
The sales team at the Polaris location are so patient and knowledgeable. I made like 6 trips in there and during that time the manager had changed. The newer sales people made sure they researched my order talked me through the whole process and made me feel comfortable. I’m so excited to get my new look in my house.