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December 2023 by Let’s K.
Dave is by far the best customer service floor representative in this store period! He always helps us with all the details of the many projects we're working on! Thanks Dave!
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June 2023 by Lilly C.
The bald garden center guy was so rude for no reason. He told me 2 different locations for lawn bags both of which had 0 lawn bags. At check out, he rang up a clearance item for full price. Luckily I checked my reciept. When i told him he rang it up wrong, he told me that was customer services problem not his. I went to customer service and theres was a line of 10+ people. He told me there is nothing he can do to help me. Take responsibility for your mistakes instead of making it others problem.
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April 2023 by Russ Racine
Horrible customer service. Tried to get pricing on custom cabinets and even though we have reached out several times it's almost 6 weeks later and heard zip from them.
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December 2022 by Vickie B.
We needed wood pellets for our stove. The Lowes closest to us did not carry them. No problem, this place is near Costco. We found the pellets. Hubby loaded them up on the flat cart. 40 pounds each. Heavy and I am of NO help. Since we are in Ohio, the cart wanted to go right. We struggled trying to pull it left or at least have the cart go down the middle. JZ at self checkout immediately rushed to help. Then noticing our age got someone to cover for him and insisted on loading the 10 bags in our car. I thought JZ was young, turns out he is nearly as old as us but soooooo strong. Too often people just do their job without actually seeing their customer. I wont hesitate to return here. Yes JZ stepped up but so did others who stepped up to cover for him. I left feeling I mattered. It's a good feeling.
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July 2022 by Peter R.
Store is garbage. Bought 6k worth of appliances. Microwave came without the mounting hardware. The mgr in appliances hid behind a lame policy that made me go to Samsung to get it. Samsung is equally as slow. Hey Lowe's - Do your job and sell all the items that are included instead of being a coward.
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June 2022 by Jim H.
Typical big box home improvement store. Good selection of merchandise at reasonable prices but you're generally on your own to find stuff. Light on staffing; especially light on helpful staff.
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June 2022 by Melanie S.
My standing freezer gave up the ghost last week, so I grabbed my dad and his truck and off to Lowes. I'm equidistant between 3 locations, and he preferred Polaris. Well, I scored a great find in the scratch and dent section! Half off a pretty fancy unit due to a dent in the door that was all cosmetic. We looked to the left and got a major steal on a dinged up gas grill as well! There didn't seem to be any regulars in the appliance section - neither of the staff members we spoke with were familiar with the department and policies, and it didn't look like anyone else was coming. A very nice and helpful team member helped us load the truck and we were off to install. I don't recommend carting a wet freezer down your basement stairs when it's 90 degrees and rained on it, but that isn't to do with Lowes! I do believe they do delivery and install, but same day doesn't appear to be an option, and I needed a freezer and fast.
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January 2022 by Lacey S.
Amanda H who works here is so friendly and helpful in my search for a new house plant. She is really a valuable employee thanks again for your help!
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January 2022 by Valentyn R.
I had plumbing issues for 2 faucets and garbage disposal both leaking. My initial thought was that I need to hire a plumber who can come out and give me an estimate to fix the issues, which is what I did. First, I had The Rooter Works come out and give me a decent estimate to fix the problem but no guarantee that could fix the issue which would raise the cost. Didn't feel comfortable with that, so I continued my search. The Eco Plumbers gave me a quote of $1,094.00 (POSSIBLY fix) to $2,876.00 (entirely replace both faucets and the garbage disposal) (additional side note; unbelievably HIGH). I went to my boss who had a similar issue, and she suggested I go to Lowe's. I cannot stress this enough; GO TO LOWE'S. A customer service worker helped me pick out a NEW disposal along with NEW faucets, paid for it all, and they had a company they're contracted with come out and install everything. This was 2 weeks ago, and I'm still unbelievably happy with the decision. Long story short; plumbers quoted me $2,876 to replace my 2 faucets and a garbage disposal. Lowe's did it for less than $800. The difference = 5 Stars.
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October 2021 by E C.
The store is fine but... I do not recommend Lowe's brand moving boxes (only choice available at the store). The ends of the box that open and close are too short and do not "meet", causing a gap that is only covered by the tape you use. This was consistent design on every size of box. Don't know about wardrobe boxes though, they were out. Home Depot has better and cheaper boxes.
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September 2021 by Nathan D.
This is the best Lowe's in the city by a pretty good margin. The folks at the pro desk are great and the employees that help load and unload our really friendly and kind. They also have a marked down shelf that sometimes have some pretty good prices. The other thing I like about them is they have stuff that Home Depot and other places won't have like that flashing tape and some of the other items.
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August 2021 by Travis S.
Just a horrible experience from start to finish. We used Lowe's as an installer for our fence. David Lull was the sales guy and was difficult to deal with, seemed like he couldn't believe we could afford a new fence by how his attitude was towards us. He also was very annoyed when I would call to ask about changes to the order or additions. We payed out a lot of money for a new fence and it took more than 3 months to deliver our supplies we paid for back in April. It is now end of August. When the supplies were delivered, they didn't send the actual fence, just posts and concrete. Now our contractor is scrambling to get into contact with Lowe's to see where our fence is that was "delivered". Use an independent contractor, not this joke of a "big business "
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July 2021 by Tiffani G.
Do not buy appliances to be delivered. Lowe's contracts with another company who contracts with another third party. Our delivery team had no idea what they were doing. They got the lift of their rental truck wedged in our driveway and proceeded to drive back and forth to unstick and created big gouges in our driveway. They scratched our floor bringing the old fridge out and scratched/ dented new fridge. They couldn't lift the fridge up a stair so they just left it in our garage and drove off even though we paid for installation. They said nothing to us, just got in the truck and left. Neither Lowe's or the delivery company would find a solution for us. The delivery team was at our house for 3 hours and no working fridge plus lots of damage to our property.
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April 2021 by Missy S.
Was being help getting some materials then the person went to get what wasn't already available to access and he just disappeared then we waited for a hour and no one helped us. Ended up having to not complete our home improvement. Will not be returning unless they get more help or someone learns how to assist.
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February 2021 by Jayme H.
This Lowe's is a little out of the way for me but I have visited a few times... Almost always after a trip to IKEA. I visited over the weekend with my mom and sister as we needed supplies for a project we were working on. While it took a little while to find exactly what we were looking for, they had everything we needed and the staff was nice to point us in the right direction. The place was clean and organized, parking was a breeze, and check out was easy peasy. I didn't notice a lot of health and safety measures except for the "masks required" sign on the door, but I also didn't see anything concerning. Overall, I always choose Lowe's over the other big box hardware stores and this location is far from the worst in Columbus.