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December 2023 by Samuel P.
Horrible! I was helped buy a lady named tami I believe she was an older looking lady around 50 and she said something about my wife who is Mexican. I came here for service with appliances. I went to customer service so she could call someone to appliances and after she does that I hear her say something about my wife and said "she must be a border hopper" under her breath. I wasn't sure if I heard it right and I asked my wife and she said the same thing. I went to appliances and no one came (lack of staff). I left and I will not be going to that lowes until I know she has been fired!!! I've never experienced racism with my wife like this and I was just so mad.
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December 2023 by Just Tam
Ordered online for curbside pickup & they text me within minutes saying my order was ready. I did the early check-in to let them know I was on the way about 10 mins in advance. They brought my order out maybe a minute after arriving if not less, & the man loaded my stuff in the hatch for me. I’ve had 2 other identical experiences here. Will use again.
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November 2023 by John Dixon
Had a great experience at loews. Howard at the pro desk, went above an beyond, to make sure my order was accurate an loaded in a timely manner. Also informed me of some programs to save money at loews. Thanks again ??
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November 2023 by Impakt Products
Shopped the Brice Road Lowes for a Power Washer and Aerator Seed Spreader Combo. Could not find Aerator Spreader site says 2 in stockGOT ZERO HELP couldn't find anyone except reps in blue vest putting brooms awayWhen asked for help, they told me to go to the customer service desk. The customer service representative paged someone that never responded after 10 minutes, left the store at this point. 45 minutes of wasted time, very poor serviceShopping elsewhere.Bill
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September 2023 by Michael McMahen
Tried curbside pickup. Ordered Genie door opener and track with belt extension. Recieved used Chamberlin opener and 3 parts of broken springs.
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September 2023 by Colten Kilkenny
I own an interior remodeling business and rarely need help in these stores. Customer service is non existent. There have 3 different times at this location I have needed to either ask someone where something was or have them unlock a product for me so I could buy it. Every time it is at least a 30 min wait. You either get someone and they send you off to someone else which is never available or they say they will page someone and no one ever shows up. Not sure if it is understaffed or just poor staff. From my view it seemed to be lazy staff as there were plenty of people around with the its not my job attitude. I have and will continue to drive out of my way to avoid this location anytime time allows.
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September 2023 by Mama Mia Loving to laugh!!
I visited two departments lawn and garden and appliances. I need some mixed dirt and moss for some of my plants. In appliances I needed a vent for my new dryer. Both department were very helpful and I left with exactly what I needed . NICE Lowes will be back.
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September 2023 by Bubba Games
The sales lady and man were very helpful. I received good prices for the two patio furnitures I bought. Great service overall.
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August 2023 by Kyle Galloway
I order online, because Lowe's doesn't accept Google pay(only reason I didn't give 5 stars) When I go to pick up my merchandise, which was a large OSB panel and some circular saw blades, they rolled the OSB directly to me and informed me they didn't have any of the blades I requested. The associate that brought my stuff to me proceeded to show me where their selection of saw blades was located and walked along with me while I made my substitute choice. Then he assisted me by setting up a makeshift saw horse right there where I parked so I could cut my board down to more manageable pieces, so I could fit it safely on my bike trailer(my transportation is an ebike that can pull a small flatbed trailer)He did not part ways with me until he knew I was completely finished and no longer needed assistance.i wish
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August 2023 by scott combs
I Dropped In and picked up parts for my log splitter give it I needed a front Jack caster so I can unhook it from the car and not have the tongue on the ground Lowe's had a real nice one and the price was right so I got it
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July 2023 by KJ H
Can’t get help. The help can’t help. The help can’t get help. Then when they do get help they can’t help and then yells at you when you help yourself over stupid rules that their employees broke to begin with and all because they wanna sell stuff you can’t look at. There is a right way and a wrong way to treat a respectful customer. This was not it and not the first time this rudeness has happened here with trying to get help. Hence why we usually go to two stores further away. Which we did and was treated great elsewhere.
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July 2023 by TERRENCE WILLIAMS
Great. They helped me right away. They were very knowledgeable about the lawnmowers. They helped me to get the best one for me.
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July 2023 by Margy Panthana
Just trying to speak to customer service is a challenge! Was on hold over 2.5 hours and still no pick up last night. Today no better - twice the line would be picked up only to be disconnected.Left three messages for Ayanna )supposedly the assistant manager) - never called. Have never experienced such poor service - and I won't from Lowe's on Brice Road again
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June 2023 by Melanie Kubiak
When I walked about 20 feet into the store,a sales associate, named Lara told me where to look for garden shears and gloves. I love shopping in Lowe's! The sales associates are ALWAYS helpful here.
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June 2023 by Jeff McCullough
Service is great for finding something and checking out! A disaster if you are having to deal with the Customer Service desk. Saw 6-7 people behind the desk and still waited forever to pick something up. Have read similar experiences here on line.
