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February 2025 by Emily
Diana is great!! She helped me tremendously picking out some denim! Go to her!
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November 2023 by TheNancy2525
Lovely store, great staff. I often buy online and pick up here, to ensure proper fit. At least once I had to return, and they sent correct size to my home. Usually find something else to buy as well.
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August 2023 by Shawn F.
I don't think I'd ever heard of this store before. I don't know if it's because of its size or as some other reviewers have suggested, its rude employees. Hope that's not a company standard? Denim certainly is. No one has right to be rude if they make their living hawking denim, sorry.
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September 2022 by Jaclyn Duff
Average experience until checkout, the associate that “helped” ring out my items was very rude and bitter towards me and my fiancé during the transaction. I said thank you when we left and they couldn’t be bothered to say anything to us on our way out. Definitely wouldn’t recommend this place if you need assistance or want to have a welcoming experience since there are plenty of stores at Easton.
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September 2022 by Christina McNeilis
Andrea gave me a one on one stylist appointment on the spot when my online appointment didn’t go through. She was SO knowledgeable and helped me find a pair of jeans that I felt confident and comfortable in. She was training Leila, who was also very helpful! I will definitely come back here to shop with these two again!!
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July 2022 by Jaclyn Adams
Average experience until checkout, the associate that “helped” ring out my items was very rude and bitter towards me and my fiancé during the transaction. I said thank you when we left and they couldn’t be bothered to say anything to us on our way out. Definitely wouldn’t recommend this place if you need assistance or want to have a welcoming experience since there are plenty of stores at Easton.
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September 2021 by Ashton Shaikh
Love this brand and recently had a marvelous experience at this location. I had quite a few returns because I ordered multiple sizes in various styles, unsure of which would be best for me. I was embarrassed to bring all of my returns in, but thankfully I met Quierston B., the sales associate who helped me out. She was so kind, reassuring me that it was no big deal. She carefully took care of each return, making polite small-talk with me as she went through. I really appreciated her warmth, and I hope somehow she sees this. She was amazing and one of the trillions of reasons that Madewell sets itself apart.
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July 2021 by Alma R.
The employees working there are super rude and incompetent. I got overcharged they didn't believe me I pulled up the proof that they did, they said they couldn't help me that I had to call customer service. Management needs to make changes.
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October 2019 by Sheila Kapur
Stylish and high quality clothing at a reasonable price. The store lived up to its notable reputation. Excellent customer service.
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September 2019 by Tala Kanani
Very helpful in finding the right jean fit. Price point is high but reasonable for quality and fit accuracy.
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September 2019 by Jane D.
Rude associate at Easton. When asked if they had any current sales for Labor Day, the associate rudely answered "no" then proceeded to roll her eyes and whisper something to another employee. If this is how a simple question is handled, I will gladly take my business elsewhere. Too many other wonderful clothing stores at Easton to waste my time with rude associates at Madewell!
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March 2019 by Chelsea Ritchey
Expensive but great clothes, owned by J. Crew
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February 2019 by Kris G
The associates here are really friendly and helpful! I love Madewell’s aesthetic.
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January 2019 by Lauren F
The associates here are really friendly and helpful! I love Madewell's aesthetic.
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October 2018 by Buckeye Dude
Very lovely place to shop and associates're friendly and helpful.
