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March 2024 by Tanner Tanner
Amazing...You are welcome...I responded back to you as soon as I saw your message was on post ?.... ? ?...
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October 2023 by Fernando Gatto
Very good and relaxing!
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August 2023 by Michelle W
My experience at this location was unpleasant. The person who was to give me a massage was rude when starting. She said I didn't fill out my form on what areas to work on, then within seconds actually told me them. Next, she told me she was going to explain the dress code policy to me again (hadn't ever explained it to me a first time).She said she would be doing a relaxation massage. I declined and said I wanted much more pressure, like a regular massage. She agreed to this. As we started, I asked her 3 times for more pressure. My 3rd time was after she rested her hand on each leg for a few minutes without doing anything. (At this point, the massage consisted of just light strokes along my skin with no massage ) This is when she informed me she only does light pressure. I asked to stop and then went to the front desk to ask for a refund or credit.The girl at the front desk was hesitant to help me. She said she couldn't do it and would need to get in touch with someone else at a later time. I asked if she could call the manager as I was barely in the room and did not get an actual massage. Then she agreed to do it.Once this became more of an ordeal to even have cooperation, I said I wanted a refund vs a credit. The girl did call the manager and I could make out her side. It was agreed that a refund would be issued and that the manager (Reagan) would take care of it that night.This did not happen. A charge of over $90 still went through. I called the next day in the afternoon and left a message as nobody answered the phone.After not receiving a call back and needing to head out of town, I decided to stop by and check on what was happening. The manager was visiting with another employee at the front desk. (No customers to be seen)The manager shared she was busy with a consultation and couldn't do a refund without my card (of course no phone call to tell me this). She said she was busy and apologized for not getting back to me. While Reagan did apologize many times and shared with me (as did the other girl from the day before) there were multiple issues with this massage therapist and a meeting was already scheduled to talk about some issues, I felt frustrated that no effort was made to actually do a refund.It is a day later and even though my card was scanned, no refund has been issued.
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July 2023 by Jackson Loless
Brian was awesome. Strong, firm hands made for a great deep tissue massage. We had a lot of nerdy interests in common so great conversation as well. I wish he had more availability!
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July 2023 by Diane Hedge
I stopped in at the Bethel Road Massage Envy to get some assistance on getting a refund for when I was wrongly charged for a service that should have been taken out of my membership. It was from several months ago. It was the front desk worker’s mistake when she charged my credit card rather than taking from my membership account. The front desk worker at that time was rude and ordered me to leave the premises when I tried to explain to her the error. She threatened ti call the police if I didn’t leave without the issue being taken care of. I politely left after getting the name and phone number of the manager. That manager was contacted and said that she would credit the account but never did. That employee is no longer working there, nor is that manager. I was delighted that Ren, the current manager, took the time to research this and refunded my credit card for the charge for the service. Ren was extremely kind and professional. I thank her for her kindness and helpfulness in this matter. A+++++…
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July 2023 by Amie Freed
When I wanted to keep my appointment rather than reschedule, the next day I received an email stating that my appointment was going to be canceled because "Massage Envy Warner Clinics (Gahanna, Pickerington, Westerville, and Bethel Road) are not the best fit for you.”
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July 2023 by Beverly Bolender
Juan was awesome. I was having sub occipital tension. And when she was done it felt so much better. Thank Juan!
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June 2023 by A Reedus
My massage was great, thank you James! Unfortunately, the price was not. When I made the appointment online I had two choices 60mins for 75 dollars or 90mins for 113 dollars. At checkout my total was 125 dollars and i was asked how much i wanted to leave for gratituity. I was confused and it was then explained the 75 dollars is for first time customers. So why isn't that on the website when I log into my account? I was told if I sign up for a year membership it will 65 dollars but I can't cancel. I shouldn't be made to get a massage every month whether I want one or not. So I will stick to the other place I go to where it's always 65 dollars. I know now I can't procrastination with my apps. 150 dollars is a lot for a 60 min massage.
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May 2023 by Samantha Dettinger
Sam is a wonderful therapist and very knowledgeable. She completely wiped out my impossible migraine. I would recommend her to anyone!
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May 2023 by Connie Wallace
Angelina targeted my sore hip (tendinitis and bursitis) and worked magic! It was a huge improvement. When I walked in it hurt to touch- when I left it was moving freely. Thank you! I only wish I lived nearby.
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May 2023 by fatima kumar
I wont disclose the person's name because I don't want them booked up. #1 top notch serviceThank you Princess and my massage therapist. I am committed to this self love session. ❤️ jojo
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May 2023 by Nickie miller
Doretha is the best. I have been seeing her about once a month for years and look forward to always feeling so much better after my massage
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April 2023 by Julie Williamson
Very nice experience. I was checked in right away. My massage was amazing. The woman at the front desk was very nice and helped me with scheduling and answering questions.
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April 2023 by Scott Turner
Outstanding massage by Deborah, one of the best I've ever had. That's the most important thing to me, she helped my severe back pain immensely.
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March 2023 by Kiasha Smith
Probably one of the best massages I’ve had! It’s been almost a week since massage and my back/shoulder pain had not come back. Jazmin did a great job and also taught some great stretches to keep things under control after the massage.
