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November 2023 by Gary Hall
Bought a mattress here 2 years ago, loved it. Went back to get another the other day, the model had been discontinued. But Nate tracked down the new version, for the same price, and got us hooked up.
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October 2023 by Ty Williams
I've been to this store a couple of times and have always felt as if James and Nate are focused on my comfort. I've shopped at several stores and have never felt anywhere close to the same level of service I get here. Their mattress matcher was really good at helping me figure out what type of mattress technology I should consider. But, the personal touch Nate and James added is what really got me to make a decision. Kudos guys!
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October 2023 by Alexandria H
James was so great!! I came in with no idea of what I wanted and he showed me numerous different mattresses to help me figure it out. I also had a pretty tight price range and he found me the perfect one! Would definitely shop there again!
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October 2023 by Williana A. Ortiz L.
James was excellent! He helped my husband and I find the perfect mattress for us within our budget. Also he was very knowledgeable of the products the store offers. Awesome experience!
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October 2023 by Michael Lykins
We needed a whole new bed set up and Nate took incredible care of us. He understood every option fully and was able to help us find exactly what was best for us. Highly recommend!
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September 2023 by Christian Lewis
I was searching for a mattress twin less than 6 inches. To meet specificatfor bunk bed height. I called and was met with knowledge and willingness to help. The sale was completed about 7 minutes after the phone call to the store. At a great price as well. Thank you so much. I'll be sure to recommend anyone looking for a great mattress at a reasonable price to this location.
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September 2023 by Terri Hager
Knowledgeable and not pushy! Listened to our needs and offered great advice/choices. Took all the time we needed and gave us a great deal. We felt comfortable and cared about. Great store, great selections and great salespeople.
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August 2023 by Jen Finberg
We came in not really sure what we were looking for. James was super knowledgeable and helpful in explaining the different mattresses and bases and allowing us to take our time and ask questions. We never felt pressured or talked down to, the way some places can make you feel. Delivery was quick and those guys were great also. Love our new bed and would highly recommend to anyone looking.
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August 2023 by Mollie Fast
Nathaniel (Nate) was our salesman and was really nice and patient with us. He was not at all a pushy salesman and focused on us and our specific needs as the priority. We came in only with the intention of looking not buying that day. He helped us find what met our needs and what we were financially comfortable paying. We were grateful to him. I would recommend this place.
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August 2023 by Sydney Embree
Amazing to work with! Nate was great! He was very informative and helpful but wasn’t pushy and didn’t hover. He gave us space to try out and figure out what we wanted but also gave us a good place to start. Would recommend getting a mattress at this location. Was also lucky enough to get same day pick up!!
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August 2023 by Sharon Baker
Shopping for a mattress and researching everything online is extremely overwhelming! I was dreading going into a store to actually decide which mattress to purchase. But once Nate greeted us shortly after we entered the store, we felt comfortable and relaxed. He was working with another customer but did not slight them with our greeting. He was extremely knowledgeable and answered all of our questions and concerns. He allowed us time to browse and we did not feel pressured. Once our sale was completed, we complimented him on his knowledge and the way he worked with all the customers while we were there. Thank you for providing us with such a relaxing experience!
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August 2023 by slimchurch Sealey
Nate was a wonderful help! He told us about each bed and helped us make the best decision for us. He explained details and gave us time to decide without any pressure ☺️ Thank you Nate for an excellent experience!!!
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August 2023 by Charlie Ertz
James was very friendly and helpful with my purchase. Purchasing a mattress was actually not boring with him! Would definitely recommend talking with him for knowledge and guidance on what you need most out of your next mattress.
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July 2023 by Danielle M.
Had a great experience at Mattress Firm this morning. I actually went in because I WON free purple pillows at the Columbus Pride festival! I got a call about a week ago from James telling me to come in this Saturday for my free pillows!! If you don't know what the purple pillows are, you're missing out. I will be trying them tonight for the first time. The purple pillow improves neck and back pain. It's a hypoallergenic pillow that uses the same cushioning technology and GelFlex layer as its popular mattresses to offer no-pressure support. I cannot believe I won two!! Thank you James for the amazing giveaway that you helped host and for the amazing customer service you provided. I cannot wait to potentially get a mattress from you in the future.
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July 2023 by Beth H
Nate and James were as friendly and helpful as could be. I have significant chemical sensitivities, so finding a new mattress that does not have a lot of off-gassing or a heavy chemical scent has been a challenge. They understood my needs, and worked with me to find the perfect one. I ended up with one on clearance that had been returned and sterilized - and got a much better mattress for what I was looking to spend. This may be a good option for others with similar sensitivities - and they are more than happy to help find a solution. Free delivery was a huge benefit as well. Thanks for making this an easy process!
