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November 2023 by Yuxiang Jiang (Tina)
Jessica is a very good salesperson, she is very knowledgeable and in patient. The mattress she recommended is excellent, we like it so much. Delivery is great and installation is very fast. Overall we had great experience in Mattresses Firm.
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November 2023 by Patrick Morrison
Sam is so helpful! He was nice, polite, professional and went the extra mile to make sure we understood everything. Store was very clean and organized. Great job and great overall experience.
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November 2023 by Kim Bigelow
Jessi was exceptionally helpful. We tried out so many mattresses, foundations, even the pillows and she was patient, and explained everything making sure we got the best bed for the money we were willing to spend. Would definitely shop here again.
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November 2023 by Rene Utrata
Had to get new mattress! I had been on my computer for days trying to find the best mattress for me. Found "Mattress Firm" had the best and found just what I was looking for in a mattress. Sam and Jessi are wonderful to work with (no pressure to buy) and I cannot wait for it to be delivered Thank you Sam/Jessi for all your help!
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October 2023 by Eric Goldberg
We had a great experience at this location. Our salesperson, Sam, was very knowledgeable and helped us find the perfect mattress for our needs. He listened intently, had a good sense of humor, and presented us several options without being pushy.
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September 2023 by Hannah Cameron
Jessi was so so so helpful & knowledgeable! She helped me pick the perfect mattress for my first apartment & I couldn’t be happier! Found the best stern & foster mattress in my budget! Highly highly recommend!
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September 2023 by Amanda Klein-Cox
The staff at this store was so kind and helpful. We came in with our toddler, and they were so sweet to her and patient when she wanted to run around and try all the beds! Samuel helped us and was so nice and knowledgeable. We found a comfortable bed and are looking forward to a good night's sleep!
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August 2023 by jared arnett
Mike was awesome! I usually don't like interacting with salespeople much and find it awkward, but he was very friendly and helpful during the entire process. He definitely made the tedious task of finding a new bed much more pleasant than it could've been, and helped us find a great deal. I'm excited for my new bed!
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August 2023 by Z P
Please note, this review is for Mattress Firm as a company, not this particular store. This location is decently large, pretty clean and has a good selection. Sales is very pushy like a used car dealership, but this is normal unfortunately with mattress only stores...The company overall I cannot warn strongly enough against. They lure customers in with sale prices that are nothing more than heavily marked up prices that are artificially lowered to make it seem like you are getting a deal when in fact, you are overpaying from the beginning. You also get free shipping when you buy online which seems great, right? The problem is the mattress we ordered didn't have any branding on it while the overall quality was extremely poor compared to what was in the showroom. I believe they are delivering knockoff mattresses to save money. But the even bigger problem is the fine print when it comes to returns. Sure, there's the heavily marketed "120 Day Guarantee" but buried in the text is the $100 pickup fee, the $100 delivery fee and the 20% "restocking" fee and the 20% processing fee.....basically if you need to return the miserably uncomfortable knock-off mattress they deliver to you, you'll be spending the vast majority of the original cost in "fees" to return it. Basically, there's no real return policy and this is highly misleading to claim there is. Sketchy, sleazy and pushy, this company is the definition of everything wrong with faceless corporates. Now I know why online-only, bed-in-a-box brands have exploded in popularity. You're MUCH better off buying online sight-unseen with REAL 120 day guarantees than this 1970's polyester suite-wearing used car salesman-esque sleeze of a company. Learn from my mistake, go elsewhere.
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August 2023 by Bethany Kirkman
Aaron was fantastic!!! Highly recommend him and the store! He made the process so easy and so relaxed! He was highly and impressively knowledgeable in all the products and helped us find and pick the perfect mattress!
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August 2023 by Shawn Carter
I had a very good and easy experience at this store. I was helped right away with a warranty claim and he made the process smooth and hassle free. He gave great customer service.
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July 2023 by Lynn Marie
Absolutely love them. They had a 50% off sale for forth of July. I kinda already knew what I wanted. Sam was great !!!They also had no issue with me bringing a child in!
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June 2023 by Dustin O
I had been putting off buying a mattress for awhile, due to the fact that it's just one of those "hassle" experiences. Upon walking in I was greeted by Ben and I was prepared to have him awkwardly hover over my girlfriend and I, waiting like a vulture with dollar signs in his eyes. But this preconceived idea could not have been further from the truth. Ben was so friendly, and extremely knowledgeable about each and every mattress, what they're made of, and what kind of sleeping experience they would provide. He took us through five or so of their many options after listening to what my girlfriend and I were looking for. As we laid down and tested each one, he gave us plenty of space and not once did I feel like my personal space was being invaded or like I was being pressured to buy something. We eventually came to a decision, and he helped us pick out some accessories, and even managed to save us more money buy telling us about financing options. We had a list of mattress stores that we planned on hitting that day, but due to Ben's above and beyond service, it managed to be an easy, painless experience. If you're past due for a mattress but have been putting it off due to it being a chore, go in and ask for Ben; his customer service is nothing to snore at ? ?
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May 2023 by Andrew Hohler
Great Experience. Jaylyn helped us understand what kind of mattress would suit my comfort level as well as in our price budget, on a Friday evening no less. Even though we asked about a million questions she stayed professional and answered them all. Very satisfied with the experience. Also happy we weren't pressured into picking an expensive one or anything that day.
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April 2023 by Vishal Tharani
James was amazing. He helped us determine what type of matches we liked best and then I’m just fine tune our options from there. He definitely knows his stuff and was able to answer all of our questions very easily. He made our match his buying experience really easy.
