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November 2023 by Dave Dernberger
Brittany was very professional and gave us a moment to ourselves as we tried each bed to allow us to discuss in private. She was extremely knowledgeable and helpful in our decision making.
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November 2023 by veronique salem
Jeremy was very helpful, he provided us with the necessary information we needed to make the right choice of mattress. He is one of the best sales representative I have ever met.
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November 2023 by Karin Fronk
Ethan was very helpful. Great listener. Patient and answered questions politely. We came back later with our decision. Always have had best experience with orders in past.
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August 2023 by Keegan D'Alfonso
My wife and I were very happy with our buying experience and feel very happy and confident in our choice of mattress. Matthew was very pleasant to work with and was mindful of our budget, which was admittedly on the low side.He didn't mind us trying out the mattresses that were way outside our budget and did not pressure us to spend more. He was also very entertaining.
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August 2023 by Skylar Gardner
I had a great experience with my trip here. Ethan worked with me to make sure I got exactly what I wanted and what I needed. The staff was very professional, and courteous. I will definitely come back to this store in the future.
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August 2023 by Nona Durham
Brittany at the Polaris Parkway location could not have been better! She was so nice! She listened to what we wanted and showed us the mattress she believed would best fit our needs. She didn't try to get us to buy something we didn't want or need or spend more money than we were willing to spend. We really appreciate that!
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August 2023 by janet russell
Ty and Randy were great. They were super friendly when we walked in and then Ty did a great job helping me home in on the mattress I most liked. Ty also did a great job with the details of my purchase. I felt in very good hands.
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August 2023 by Charlcee Wolfe
Matthew, the young man that helped us, was very attentive and accommodating. We were able to find a mattress that was comfortable and within the price range that we wanted. I am looking forward to getting the mattress next week.
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August 2023 by Z P
Please note, this review is for Mattress Firm as a company, not this particular store. This location is decently large, pretty clean and has a good selection. Sales is very pushy like a used car dealership, but this is normal unfortunately with mattress only stores...The company overall I cannot warn strongly enough against. They lure customers in with sale prices that are nothing more than heavily marked up prices that are artificially lowered to make it seem like you are getting a deal when in fact, you are overpaying from the beginning. You also get free shipping when you buy online which seems great, right? The problem is the mattress we ordered didn't have any branding on it while the overall quality was extremely poor compared to what was in the showroom. I believe they are delivering knockoff mattresses to save money. But the even bigger problem is the fine print when it comes to returns. Sure, there's the heavily marketed "120 Day Guarantee" but buried in the text is the $100 pickup fee, the $100 delivery fee and the 20% "restocking" fee and the 20% processing fee.....basically if you need to return the miserably uncomfortable knock-off mattress they deliver to you, you'll be spending the vast majority of the original cost in "fees" to return it. Basically, there's no real return policy and this is highly misleading to claim there is. Sketchy, sleazy and pushy, this company is the definition of everything wrong with faceless corporates. Now I know why online-only, bed-in-a-box brands have exploded in popularity. You're MUCH better off buying online sight-unseen with REAL 120 day guarantees than this 1970's polyester suite-wearing used car salesman-esque sleeze of a company. Learn from my mistake, go elsewhere.
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July 2023 by Arthur Ambrose
My wife and I had a great experience here! We walked in ignorant of mattresses and walked out well informed. Ty did a great job explaining mattress types and patiently worked with us to ensure we bought the right one. Thanks to him, my wife and I had a great in store experience and bought our mattress with confidence!
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July 2023 by Christina
Jeremy is fantastic! He listened to my needs and feedback and used his expertise to help me find the right mattress, one that wouldn't have been on my radar had I been shopping independently. It was a great experience.
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July 2023 by Julia Jablonski
Jeremy and Matthew were awesome to work with when it came to providing a knowledgeable tour throughout the store. I didn’t originally plan on buying a mattress from the first store I looked at, but between the excellent prices and wonderful customer service, I don’t think there was any other way I could do better!
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July 2023 by G Buber
Jeremy was extremely helpful and knowledgeable. Very happy with our experience in the store and shows why online only shopping can't quite compete with a pleasant and talented sales person.
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July 2023 by Karla Orellana
Brenda is amazing, we purchased a sleepy mattress.. and she truly took the time to explain and find the right mattress for our needs.
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June 2023 by Heather S-E
Wow, totally wow! We wandered into Mattress Firm Polaris today just to check out their prices as we were in the market for a new mattress. Jeremy was excellent. Providing us choices, listening to our concerns, allowing us to pivot our train of thought based on the information he provided. He and Matt worked together to hear us and search for the best deals to meet our needs. We left with our original item plus more at an amazing price. I highly recommend!!!
