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November 2023 by Elissa Tomba
Jeremy was excellent! Very knowledgeable about all the different mattresses and very low pressure sales. He has been in this business for a long time and it shows. The store had a very good selection of mattresses.
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October 2023 by Betsy Mierzejewski
I had a great experience at this Mattress Firm. My salesperson was Ethan and he guided me to my options for the type of mattress I was looking for. Super easy to work with and no high pressure sales!
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September 2023 by Neel R
Had a wonderful experience at this store. Ethan was very professional and knowledgeable. He had patience and answered all our questions and went out of his way to help. Didn’t feel pressured.
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September 2023 by Stephanie Reeves
We knew mostly what we wanted but Ethan was knowledgeable and helped us pick out exactly what we wanted. Can’t wait to get our stearns and foster in a few weeks
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August 2023 by Debbie Miller
We were going to visit two or three mattress locations and Mattress Firm at Polaris was our first and last stop. The sales representative, Ty, was wonderful. He asked questions about my sleeping habits, my health (recovering from cervical spine surgery and have hip problems) and was able to recommend a great mattress. His customer service was beyond excellent!! I haven’t experienced that kind of service in a very long time! We left after ordering a mattress and a few other items. Delivery and haul away was on time and also a 10. I highly recommend Mattress Firm but I would want to purchase only from Ty again. He made sure we were satisfied with our purchase and that we stayed within our budget. The entire experience was a 10 thanks to him!Deb Miller
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August 2023 by Deborah Rusnak
We purchased a full size adjustable bed and mattress. The sales person, Matt, was very informative. All of our questions were answered. There was no pressure, and we could take our time deciding what to purchase. We feel confident in our choice.
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August 2023 by Whit Whit
I had Brittany as the associate that helped me today. She is very kind and patient when I was looking at my mattresses. What I liked most about her is that she didn’t push or try to sell me on the top of the line mattress she gave genuine feedback. Thank you Brittany!
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August 2023 by Duncan
I ordered a mattress on the 31st of July. Salesman said I would have it by the 2-4th of August. It's now the 10th. No one gave me a good answer. Matt the manager shows up late for work and gives an attitude to customers with little explanation.They advertise $450 off on a mattress for a "extended July sale" that's really just the actual price of the mattress +$450. See for yourself by comparing their sales on Nectar mattresses.You would think a mattress company would do better than Amazon. They don't. The salesmans are equally clueless to the manager and don't want to spend time calling you or helping you out.Apparently for an order that hasn't even been moved from the FedEx warehouse, they want me to drive a mattress to them for a return instead of canceling or intercepting the order.
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August 2023 by Tim Cebula
Brittany and Randy did an excellent throughout the purchasing experience. Both were knowledgeable, helpful, and provided great comparison shopping. Would highly recommend
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July 2023 by Tina Stein
Brittany is awesome! Super knowledgeable about the inventory as well as being very patient and helpful in finding something that met our budget. ???
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July 2023 by Karyna Snihurska
We got our mattress here and are very happy with the purchase. Thank you Sean, who helped us to choose the best mattress we have had so far and for a reasonable price. If you are looking for a new mattress, I definitely recommend this store!
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June 2023 by Hannah C.
The sleep experts were super attentive and helpful! They helped guide me into finding the perfect bed for me at a very reasonable price! I would shop with them again!
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June 2023 by Marissa Giamportone
Had a great, easygoing visit. Ty helped us and he was amazing!! Super friendly and got me just what I needed, really enjoyed working with him.
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May 2023 by Ryan Bichon
Brittany was very helpful getting us to the mattress we were looking for and was very respectful to our price range. It was a very comfortable experience.
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April 2023 by Lome Lai
Shout out to Britney and Sean. Great customer service from both of them I wanted to give a personal shoutout to Sean because he gave off good vibes through the phone. Britney was amazing. Give them an applause or something ❤️
