Mid Ohio Hearth Products, Inc.

Hours: Mid Ohio Hearth Products, Inc. has received a mix of feedback from its customers regarding their fireplace installations and service. Some clients have faced ongoing issues with their gas fireplaces, such as trouble maintaining the pilot light and frequent shutdowns. One customer noted that their fireplace was installed incorrectly for propane instead of natural gas, which led to multiple service calls. Despite frustrations with recurring problems, they appreciated the initial assistance from staff, particularly Bob, who worked to order the necessary parts for correction. On the positive side, many customers praised the prompt and knowledgeable service. Chris has been highlighted for his excellent work and willingness to collaborate with clients on their projects. Another reviewer mentioned a very good experience and commended Bob for going above and beyond to meet their needs. While some customers expressed dissatisfaction with the quality of the Enviro G39 unit, they emphasized that the outstanding service from Mid Ohio Hearth, especially from Eric and Bob, was a key factor in their decision to continue with the company. Overall, Mid Ohio Hearth Products, Inc. is recognized for its responsive customer service, even amidst challenges with certain products.

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1. Columbus, Ohio