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March 2024 by Kathy Irwin
Tremont Location. Competent, friendly, professional. And best of all, they always manage to find a convenient appointment time. No waiting weeks to get in. I’m a return customer and do recommend Choice Auto Service Center to friends & family.
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March 2024 by Anna Evans
Extremely kind and efficient! I walked in on a Saturday afternoon without an appointment and within minutes, they were helping fill my tires with air. They expected no payment and wouldn't even accept a tip! I will definitely be back in the future to have my car serviced here.
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March 2024 by April Levy
Always honest and straightforward experience here
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February 2024 by Daniel
Fantastic customer service even from an in training employee. Honest and direct. They post their labor rate right behind the counter so when people are shocked tires are more expensive than tire rack you have to figure the labor as well.I appreciate the transparency and the reasonable prices. However, some customers who walk in demanding services need to treat the employees with some more respect.
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January 2024 by Dan Polkovitch
Good: little to no wait for a tire patch. No further issues with the tire after repair.Bad: I advised them when I came in that they needed to call my tire road hazard warranty company prior to starting the work In order to get authorization. I gave them the phone # and advised it should only take a few minutes as they are quick, and that the only way that I can get reimbursed is if they call. I called the warranty company today (about 2 weeks after service) to get directions on how to get reimbursed and they told me that no one ever called from the shop. They’re now denying the claim and I’m out the money I paid for the repair. Not the end of the world, but still annoying that they couldn’t take the time to call like I had requested of them.won’t be returning.
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December 2023 by lin nash
This place is a rip off, they were over 100% more than the exact same service that I eventually paid at a Firestone store.
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December 2023 by Kathlyn Thomas
Hit a nail last night and needed my tire replaced quickly before work on Monday. We called them Sunday morning and they got us in immediately. Everyone was so kind and helpful, answered any questions we had! 10/10 recommend coming here!!
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November 2023 by Jim Ellis
Amazing group, always accommodation especially when something unexpected happens and you need help quickly. Very friendly and knowledge staff!
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October 2022 by Matthew Hare
Never received a call that my car was ready after oil change. The workers left a wrag, used fork and McDonald’s wrapper in my car.
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September 2022 by Charlotte Smithson
There was a nail in my tire, and I worried that I wouldn’t be able to find a place open on a Sunday to patch it. I was able to make an appointment online and get it patched all within an hour of finding the nail. Anana was super friendly and the mechanic completed the work quickly and efficiently.
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July 2022 by Tyler G.
Truly the worst consumer experience I have ever had. I had a screw in my tire and a tight deadline to get it fixed, so rather than fix it myself I brought it here to have it fixed. They claimed that my tread depth was too shallow to repair. While this was not true, I wasn't in a place to argue due to my time constraint so I went ahead and let them fleece me for two new tires for $500 (much more expensive than that should be). At this point, I wasn't even upset as they were able to complete this very quickly. The real problem is that several months later, my car started experiencing a number of other issues. When I brought it in to the dealership to repair, they told me that my two new front tires were different sizes, which had led to around $6000 in damages to my vehicle. After contacting them about the issue, they have just given me the run-around and will not take any responsibility for their mistakes. I would recommend avoiding this shop.
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July 2022 by Colton Smith
Have no idea how good of work they actually do but they have to have the worst customer service of any auto shop I've ever attempted to use. My car was there for 5 days, just to get looked at for a leak, not to get anything fixed. I called 5 separate times, was told 3 separate times it would get looked at THAT day and they'd call me back. Was never called back and when I just decided to get my car, they had to spend 10 minutes looking for the keys because they had no clue where they were. I don't expect great service but this was just ridiculous.
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July 2022 by Sam Hodges
Fast and friendly. Wayne was the only one working on Father's Day and had lots of customers, but was still kind and fixed my valve stem in a jiffy.
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July 2022 by Pam Grant
Very pleasant employees and very thorough. will be going back to get more work on my car done.
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June 2022 by Tyler Griffin
Truly the worst consumer experience I have ever had. I had a screw in my tire and a tight deadline to get it fixed, so rather than fix it myself I brought it here to have it fixed. They claimed that my tread depth was too shallow to repair. While this was not true, I wasn’t in a place to argue due to my time constraint so I went ahead and let them fleece me for two new tires for $500 (much more expensive than that should be). At this point, I wasn’t even upset as they were able to complete this very quickly.The real problem is that several months later, my car started experiencing a number of other issues. When I brought it in to the dealership to repair, they told me that my two new front tires were different sizes, which had led to around $6000 in damages to my vehicle.After contacting them about the issue, they have just given me the run-around and will not take any responsibility for their mistakes. I would recommend avoiding this shop.
