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March 2024 by kemp moody
Waited 11 days for a pair of diagonal cutters to ship to Michigan. Customer service somehow made it my fault and said I didn't get any updates because my email address was incorrect on the account, however the shipping label wasn't created until I emailed them, twice, 8 days after the order was placed. I didn't get a response until threatening a chargeback in the second email. If you're a commission worker and need tools quickly, just bite the bullet and hit the snapon truck.
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March 2024 by Franklin Mann
If I would have a any clue that the parts I ordered was not in stock .I would have not ordered them . Because I needed them by Friday.
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March 2024 by Tracy Przystas
You guy's are greatLove the service and the salesYou get my orders to me fastOne day I will visit the storeWould recommend to all
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March 2024 by Jonathan A
Outstanding customer service!!! Ohio Power Tool demonstrates an unwavering commitment to ensuring customer satisfaction. Recently, I faced an issue with my order, but the exceptional support provided by Ian and Greg has reinstated my trust in people and businesses. My situation, and the response by Ohio Power Tool, further cements their dedication as a company to upholding principles of trustworthiness and reliability. Their dedication to resolving any issues highlights their strong focus on customer care. Should you encounter any difficulties with your order, you can be confident that Ohio Power Tool will exceed expectations in rectifying them promptly. Their dedication to service truly distinguishes them as a dependable and customer-oriented company within the industry.
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February 2024 by Faheem James
Great service
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February 2024 by Raymond Chandler
Deal ended yesterday. Still honored it. Mitch and Craig were amazing throughout and it just goes to show what a family owned business can do for its customers. A damn fine business ran by damn fine people.
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February 2024 by Jacob Myers (Garden Tractor Crazy)
Great place to buy from. Fair prices, employees that are always willing to go above and beyond to make it a great experience, tons of great deals always going on, fast notifications for everything. Very quick turnaround on shipping too.
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February 2024 by marc gould
Great service and excellent staff.
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February 2024 by Kyle Sommer
Phenomenal customer service. I always call and talk to the sales guys and always have good experiences. Orders are fulfilled quickly. Great guys to talk with.
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February 2024 by Bud Tabor
Great service, Thanks Robert!!
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January 2024 by Howard Wilson
Fast service. Excellent product. the Milwaukee rotary tool works great. Glad I waited for the brush-less model.
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January 2024 by Tony A.
Hands down the best prices for anything Flex!
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January 2024 by Guy Beaver
Real slow on shipping Products
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January 2024 by Hunter Matthews
I buy stuff from them all the time. Great deals and good pricing on stuff.
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January 2024 by Theresa M
UPDATE: 1/17/24: We are star-struck. Nick (see owner response below) saw my review below and realized that someone had dropped the ball. After I sent him everything he requested, my husband received a email from FedEx saying that they were preparing to ship a package from Ohio Power Tools for us. We watched with our jaws dropping as we tracked its shipment. Shortly afterwards, he received an invoice showing that our battery had been upgraded to the more powerful and thus more expensive one—all without extra charge.Today I received his package and eagerly opened it for him since he is out of town and I knew he would be anxious to see his booty. Oh my goodness! Ohio Power Tools has outdone themselves! In addition to the upgraded battery, a bunch of extra goodies were nestled in the box: two caps, a Lufkin tape measure, a can cozy, and a bunch of Ohio Power Tool stickers to adorn the tools.Nick, you have certainly earned back our business and then some! Many thanks from me and my elated husband, who (after I forwarded to him a picture of the contents in the box and called him), I heard exclaiming to his co-workers what he had gotten “a bunch of free stuff” from you. You see, his “toys” are his tools and he doesn’t skimp when he buys them. I know that he will definitely check you out first when he needs to buy more.Everyone who reads this review, this is indeed a testament that Ohio Power Tools is responsive, trustworthy, and reliable. If something happens to your order, all you need to do is let them know, and they’ll make every effort to make it right.ORIGINAL 2-STAR REVIEW: My husband ordered some tools early December 4, 2023. Later that day, a salesman contacted him to say that they had "oversold" "one or more items" and would "need more time to get it to" him. It is now January 13th, and we have yet to receive the order, despite having been told in our last email conversation that it would be in stock at the very latest the first week of January 2024. This was an item that he needed for his job and we are both very disappointed, especially since our last email to the salesman has gone unanswered. So far they are batting zero.
