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February 2024 by Jeremy
Went in to talk about a part match up and the older gentleman was talk more negative than anything else kept on saying contact the manufacture didn't want to help or anything or even take a look. Won't recommend ever coming here or going back.
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February 2024 by Tom Bennett
Nice selection of eBikes! Really nice people to deal with.
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October 2023 by Band Mgr
Great employees, but prices are very high
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July 2023 by Ryan Fletcher
Before e-bikes we're very popular I talked with these folks about purchasing a specific juiced bike they did not sell They had informed me I would have to purchase it direct and then I could pay them to assemble and have a continued relationship in turn I bought all my accessories also from them was happy with them even though assembly came at an hourly rate,, well fast forward to today when I'm having an issue with the bike that requires someone to work on it, I called and expected them to charge me to work with them they said they did then asked me the model, and informed me they didn't sell it, and even at 90 per hour they don't want to help support it! Deeply disappointed in this shop as they were great and this was worked out from the beginning in all fairness I have had no issues so I'm not in this store monthly any longer, but to be honest I was going to purchase a new bike when I came in to drop this one for service obviously I don't plan on doing that now. It's a shame guessing business was not as robust before, but now that e-bikes are more mainstream seems they forgot some of us that appreciated having an e-bike specific store oh well guess things change!
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May 2023 by Jill Frobeen
Tom and Derek fixed my ebike… new brakes, back tire and a tuneup! Can use both the left and right brake comfortably.
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April 2023 by Maya Hammond
Free test rides of any bike?! That’s awesome. Great people. They really know eBikes. Quality products. You can be happy with anything you buy there. The manufacturing is ethical which is why it is more pricy but the quality is there. Great local small business
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March 2023 by Shawn Otis
That's where I bought my ebike a few years ago, and where I've been going for maintenance, repair, and to purchase add-ons. I've been getting great service and a good experience.
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February 2023 by Wolf Good
In March 2016, almost 7 years ago I bought my first Ebike from Tom at Orbit City. It has been a great Ebike, I have put over 6200 miles on that Ebike and this bike is still in excellent condition. In March 2022, I went back to Tom and purchased a second Ebike. This Ebike I’ve had for about 10 months now and I’ve got about 1000 miles on it, it is a super super good Ebike. The new Ebike is Riese & Muller: Nevo. I cannot say enough about the GREAT EXPERIENCE I have had at this store. This place is great, the Ebikes are great, the people are great. Thank you Orbit City eBikes.
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February 2023 by Maya H.
Great Local business. Free Test Rides!! Unsure about a bike or just want to try some out for fun, the test rides are so easy and fun and really free no games. All their bikes are of great quality and for a good price all things considered. The bikes are made at manufactures where all the worker are paid well which is why they are a bit higher. You can feel good about buying a bike from here on both the manufacturing and local level. The people that work there are passionate about bikes and customer. They know eBikes, this is their specialty unlike some other places. Great people great product.
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January 2023 by Diane O'L.
Great customer service, and my husband and I are loving our new Gazelle Medeo T9 electric bikes! Derek was exceptional with helping us pick the right bikes. I highly recommend this place.
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August 2022 by C J
I stopped into Orbit City Bikes to check out some bikes. Tom, the owner, was incredibly friendly, knowledgeable and patient. He took the time to explain me the differences in some of his bikes and let me test a BEAUTIFUL bike that he has. I'm thinking over my options for electric transport but I will definitely keep Orbit City Bikes and Tom in mind because of his great business.
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August 2022 by Larry Anson
I came in to look at e-bikes. I was able to test ride a bike I was contemplating. Both Derek and Tom were able to answer my questions about e-bikes. I'll continue to explore purchasing an e-bike. If I do, Orbit City will be strongly considered as the shop I purchase from. For me, my visit was a four hour round trip to the shop. The time I spent traveling was well worth it.
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August 2022 by Leo Schmidt
This was an initial visit. Derrick was very personal, very patient and understanding with all our questions. There was quite a bit of selections and styles. Will be going back for further information to decide which bike we'll purchase from Orbit City Bikes.
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July 2022 by Barbara Ritter
What a great shop! I test rode three bikes and Derek spent a couple of hours with me, answering my questions and giving me an opportunity to get a great feel for each bike. Not knowing the area around the store, I asked Derek to ride with me. I purchased my first electric bike from Orbit today and feel totally comfortable with my choice. I highly recommend Orbit. Thank you Derek and Tom!
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June 2022 by Stop Voris
This is THE place in the Midwest to buy and familiarize yourself with eBikes. They will let you test ride different models all day and never push you to buy. Their service department is excellent and they are adept at explaining the features of every type they sell. They are welcoming and cater to all, not just those who like to ride without a seat.
