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January 2025 by River Barrett
Night shift was like the 3 stooges couldn’t wait to get me out of there didn’t know anything about windshield wiper blades or my key battery that took me forever to open, and then she closed it before I could even look at it and kept grabbing it out of my hand and then when I went outside and opened it and figured out that they had the battery they said so sorry we are closed. What a joke.
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December 2024 by Ron Smith
asked to borrow spark plug socket to pull my spark plugs out they wouldn’t loan it to me so they don’t have my business anymore. The store on N. High St.
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November 2024 by Robert Shield
Long story short - NEVER SHOP HERE, AN EMPLOYEE, DERRELL, KNOWINGLY SOLD MY WIFE AN OLD BATTERY THAT IMMEDIATELY DIED AND THEN CHOSE TO TAKE AN ATTITUDE WITH US INSTEAD OF OWNING THE MISTAKE. ADVANCE AUTO PARTS AND AUTOZONE ARE NEARBY, CHOOSE A STORE WITH MORE RESPONSIBLE, BETTER EMPLOYEES.
So a few things wrong here. My wife goes in this morning after her battery died and asks the employee working, Derrell, to assist her. Initially they had no batteries out so he heads to the back and retrieves a battery.
My wife purchases this battery at full cost and then goes to a mechanic to have it installed. Our mechanic, whom we trust, asks "who sold you this battery? It's almost dead". He then recommended that it would likely charge since her alternator is fine. She gets home and the battery dies. I call O'Reilly's and speak to Derrell who I inform about the situation and ask about a refund. Instead of holding himself and his products accountable and owning the screw up for what it is, his first reaction is to try and discredit my mechanic. He then eventually, begrudgingly admits he'll process the refund. So my wife calls AAA and they tell her the battery that Derrell sold her is actually pretty old, it was manufactured in March, hence why it is dead. She takes it back to the shop where Derrell then insinuates that my wife was lying and is incredulous that the battery could be dead, even though he knowingly sold her a 7 month old battery (interstate battery states on their website that 5-6 months is the limit for a battery to sit on a shelf and be considered fully operational).
Derrell, your screw up could've created a far more dangerous situation for my wife and we will never trust you or O'Reilly auto parts products or services again. Do better, and be better. To any manager that reads this, I'd recommend removing an employee that cares more about his own stubborn pride then just owning it. Seriously, he could've just said "Ah, duds happen, our bad, we'll handle it" and that would've been enough but instead, he chose to sell old, faulty equipment to make a quick buck, was rude to me, rude to my wife, and you've lost business as a result.
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September 2024 by DJen Hawkins
Always so lazy last hour or everyday they are so ready to leave that they have uniforms of and can only take Mobile orders and won't take cash I mean I know your job sucks and ur lazy as hell so how do they get business after shops close pathetic
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August 2024 by David Kuck
Was there at 8:45 doors locked says 9pm on the door. Staff was inside talking.
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May 2024 by The Abbot
Can you hire people that know what they are doing? Never going back. Was sold the wrong part several times.
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April 2024 by Jake Gold
Employees were rude, not welcoming.
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January 2024 by patrick harris
Great place love to go there use my commercial discount
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January 2024 by Julian THz
They were so kind
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January 2024 by Stephen Russell
Love this place always helpful ☺️
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January 2024 by S Maggard
I've been a customer at this store since it opened. Thanks to people like Brennan and Erin I will keep coming back. Even though the supply chain dropped the ball and lost my parts, they made sure it was taken care of. Thank you.
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December 2023 by Norman Jones
Great service, went above and beyond to get me a new car battery after hours on a cold night. Friendly and trustworthy.
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September 2023 by Joseph Purpura (Joey)
I use to go Auto Zone. O'REILLY is much better. Friendly staff and always helpful.
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September 2023 by Nullden
They dont check engine light here despite that being standard
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September 2023 by Heather Allen
Staff was very helpful and pleasant to deal with
