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March 2025 by Jason
It's sad because there are a few great employees here, very knowledgeable, but the management is extremely unprofessional.
On March 20th, 2025 at 5:40pm, after being a long time 5yr customer, I was accosted by the manager Kwan at Store# 1967.. This incident was escalated from an inquiring phone call that I made two days prior. Kwan was very aggressive and slightly rude over the phone when I asked about a certain employee. Sometimes when I would call I usually get Ms. Lindsay and she would say, "Is that you Jason?!?" She knew I was getting ready to ask for my favorite employee, Shannon. I'm an A.S.E. Certified Technician, and I have a great collaboration with Shannon which is why I choose O'Reilly's. Shannon is very knowledgeable, and being in my industry and having an employee who knows their stuff is a very important thing. I try to only work with her, but will work with others in a pinch. When I called I was in line to leave work and asked if Shannon was available. Kwan was on the other end and explained that she was not there. When I asked if she was coming in later that day, he explained that he would not give out that information, and before I could explain the situation he became aggressive and slightly rude explaining employee safety. Understanding employee safety is the upmost important thing, I wanted to continue to agree, but with the aggressive tone and attitude, I just figured the employee may just be having a hard day. I asked for the employees name, which is when I found out that it was the manager Kwan. I decided to just end the phone call and just come by another day. I came by the next day and purchased a valve cover gasket kit and Shannon was not available but neither was Kwan. I was helped by another employee with no issues. I was not worried about the incident at all and had completely forgotten about the matter when I came by two days later and I seen the employee who I loved to work with, and began a conversation with her and my transaction. As I did, Kwan approached me and with an aggressive tone he began to accost me an continue his aggression towards me after recognizing me or my voice from the call. He said, "Oh was that you, you the one?" And began to become belligerent. I asked that he deescalate instead of being so aggressive for no reason. I was not a threat in any way. I was a loyal employee for several years. The present employees, Shannon and several others as well as the customers seemed concerned and uneasy about the entire situation. As much as I tired to get Kwan the manager to calm down, and that I was not a threat, almost all the employees who know myself by name all witnessed him make unprofessionally extremely loud threats and kicked me out of the store. I felt threatened and unsafe. I felt like the employees felt the same way. I tired to explain this to Kwan , that I had no bad or nefarious intentions and let's deescalate the situation again.. But it was useless. I been doing business at this location for years. I never insinuated the situation. I tried several times to deescalate the situation. This individual made the whole environment and situation uncomfortable and extremely unprofessional. At times when Mr. Kwan approached, it was unclear what the situation was about to be. Several employees witnessed the situation and was also captured on video. This was hopefully not O'Reilly's example of customer service, let alone management material.
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February 2025 by Khadga Bhattarai
I used be a regular customer and I knew most of the workers there. Once I told them I want use bath room when need they let me go. There was a different lady she called herself manager and I ask her if I can use bathroom. She didn't let me use. Iam not going to oreilly any more
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April 2024 by Somenobody4u
The assistant manager who's name I didn't catch is absolutely amazing. She alone makes it worth it to Come to this location. We had an amazing conversation and it was just amazing. Incredible human beings still do exist.
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February 2024 by Carlos Gomez
I tried to buy a package on 96626035 online and they told me, after the entire process of creating an account with them, that there was no page online. I go or call the store and they tell me that they don't handle it, just online.I haven't visited this store in a long time. After this it will be a long, long time before I visit her again..I tried to buy a package on 96626035 online and they told me after the entire process of creating an account with them, that online just in case there is no page. I go or call the store and they tell me that they don't handle it, just online.I haven't visited this store in a long time. After this it will be a long, long time before I visit her again.
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January 2024 by Bozo Lama
more and more auto part stores, are not selling what you want, i do not shop there any more, getting basic items,only. so walmart i go,
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January 2024 by Michael Jones Sr.
Very helpful and nuce
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November 2023 by Ben wilson
Well..it's 11:40 11/5....not open...all the lights are on....
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October 2023 by Justin Beck
Only part store to use, unlike other auto parts stores that have red colors on there buildings, these parts are actually quality parts with good warranty that they stand behind and even though they can get overwhelmed at times with short staff they still get it done and are great to customers no matter the situation, I use them almost daily for both my personal vehicles and customer vehicles
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September 2023 by TG GURU
The guy there at the time was alone running the whole place. Made time to help me and many others . I go in this location alot I need to remember his name. This guy needs a raise!
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July 2023 by Peggy Jordan
Manager went over and beyond the call of duty
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June 2023 by Tek Sanyasi
Employee is very rude, He’s in head phone blasting music, make me feel like i interrupt his jam..
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June 2023 by Ivan LG
very helpful
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June 2023 by Shawn Shough
Good people
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June 2023 by Markeyta Numbers
Tony was great check my oil and added it and such a gentleman
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June 2023 by Rae Bupp
Easy in and out from Brice Rd
