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March 2024 by Michelle Blank
If you are in a hurry, avoid this location at all cost. I have stopped in here on a couple of occasions when absolutely nobody has been in line, and the place is almost empty and it still takes them almost 20 minutes or more to prepare a pick two half sandwich and salad.After asking for a refund because I couldn’t wait any longer, the kid running the register had to go get a manager, which took another five minutes at which point she came out with the bag in hand to say that they have been calling my name. Not true, I had literally just asked the kid how much longer and I was sitting right by the register, blatant lie.This has been the case every time I come, and has the worst customer service, even when the store is dead. I will never go back again. $15 for a lackluster lunch for one person and every single time, horrible customer service, no thank you.Panera, do better!
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March 2024 by julio cesar giron
Pretty good place and food, I recommend it ? ?
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January 2024 by Dave L
Money. Make sure you have money for all the HOMELESS and BUMS who hover around the parking lot.Getting really rough to go here anymore. Don’t go alone.
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January 2024 by Ava Holowaty
My cousin and I got the Mac n cheese and it was grainy. I was thankfully able to easy my dish fine but my cousins did not like the texture. I think it’s ridiculous that we pay almost 12 dollars for a large bowl and don’t get the creamy mac n cheese that we went there for.
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December 2023 by Adrienne
The quality of food and service seems to be declining everywhere. I don’t think I will continue buying $7-8 sandwiches and salads that look like this. This sandwich looks like it is mostly bread.
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December 2023 by Rod Swain
This particular Panera location frequently has long delays, messes up orders, then only offers a partial refund in store credit when the error happens.
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December 2023 by Patti Lewis
Quality of food justify
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November 2023 by Teresa Cleveland
Great location and we've always enjoyed meeting here!
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November 2023 by S Riverbend
Amazing food and a strong community focus!
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November 2023 by Samantha E Maxey
Staff is amazing, not only was my orders perfect, quick, staff took the extra time making sure my special order ( I have food allergies) was made correctly but went out of their way to be extra cautious of my special requirements. They are always friendly, helpful, fast and efficient!
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October 2023 by Love G.
My broccoli soup is watered down. I think they were trying to stretch it out i got no broccoli just a few carrots. I am so disappointed. This location also has bad customer setvice
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September 2023 by honeycone71
Ordered the Green Goddess Cobb Salad with Chicken. I asked for no dressing, but received two containers of it. I'm most ticked off that not only did the salad have absolutely no avocado (which should come on it), but I asked for extra pepperoncini and got only two. Had I not been on my lunch break and pressed for time, I would have taken it back. Thanks for reminding me why I stopped going to Panera three years ago and having me waste my hard earned dollars today.
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July 2023 by John Preloger
Another visit to Panera, another fail. Not sure why we try with this place anymore. Asked what ingredients they were out of (for those not familiar with the clown operation at Panera, they are always out of at least one ingredient). Tonight I was told only romaine but apparently that meant all lettuce since our arugula was missing. I’d avoid this location and in fact all Paneras altogether.
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July 2023 by Clyde “Clydefrog87” Perry
Horrible service customer service not used she was very off putting with her tone of voice or help with food
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June 2023 by Aaron Young
As far as Panera's go, this is by far the worst in Columbus. Cold soup, terrible service during return of soup. Condescending rude manager, list goes on. Probably multiple healthcode violations in one order. Seems to be a theme here in the reviews with terrible management and poor food quality.
