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January 2024 by Roshan Karki
Great service, Steve helped me out with whatever my vehicle needed. I highly recommend this shop to service your vehicle.
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January 2024 by Kelsey Cortazzo
Beware of this pep boys especially if you are a female. They will scam tf out of you and take advantage of you. I came into get my brakes checked and before I could even check/ask the price of how much it would be they started changing my brakes and rotors. They told me it would be more expensive because my car is “European” but never once told me how much it was going to be until the very end. It ended up being around $1500 in total causing me to have to get a credit card which is absolutely insane when you can buy the parts for less than $500 at any auto part shop. This was around March I got my brakes changed and my brakes are already bad so they clearly didn’t put true “European” brakes on my car or they would’ve lasted longer than 10,000 miles. The only reason they are getting 2 stars is because the customer service was great but again that is probably because they were scamming me to make a profit.
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January 2024 by Robert Anderson
Stephen was a one man crew Saturday morning and had my car in and out in less than an hour ??
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December 2023 by James Blanton
The young man at the front counter was punctual,professional, and willing to answer ANY question you have.
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December 2023 by John Smathers
They got us in and fixed the tire fast and courteous
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December 2023 by Be Nice W
Stephen was professional and very informative about what my car needed , quality service and staff. I would definitely recommend this location!
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November 2023 by Jonathan S.
Pretty bad experience. Guy at the service counter was a bit dense, but the main problem was the time and the oil change service. It took 20 minutes past my appointment time to get to my vehicle. Once I got my car back, the car wreaked of oil. There was oil smeared on my steering wheel and no protective covering were used on my seats. The intense oil smell lasted another day so I checked under the hood. The oil cap was left off and oil had sloshed on my engine cover and components. No wonder it smelled. Luckily the cap was wedged between my hood and the hood gasket so I could replace it. Pic shows where the oil cap left an imprint on the gasket. I didn’t want to touch it again, it was covered in oil. Pretty sure my oil reservoir is considerably overfilled as well.
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October 2023 by Tony S.
the manger at store is rude and says he hates white people took 90 minutes to change 2 tires purchased there took him 48 minutes before he even took tires back to shop for the people to begin work this is after was told would take 20 minutes to complete job this is with having a appointment and The manger filled my front passenger side tire and rear drivers side tire to 42 psi when it's supposed to be 34 psi watched him do it
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September 2023 by Isabela Woody
I want to thank Pep Boys for their service, my late husband always used Pep Boys and when my vehicle broke down on the side of the road I had it towed to them. They fixed the problem and when there was a recall on my engine they helped me get in contact with the dealers corporate office to try and rectify the problem. Thank you.
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September 2023 by Melissa Sima
So rude. The service department is so bad. Don't waste your time and money here. Guy actually yelled at my daughter. They then proceeded to try and scam her. AVOID AT ALL COST! DO NOT GO HERE.
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August 2023 by Maszella Randall
They just “tossed” my spare tire, is the words the manager told me. Without asking if I would like my tire back. Torqued my lug nuts to tight. Down played like they did no wrong. 2/10 do not recommend. The Sarcastic manager has bad customer service.
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July 2023 by Fran Beck
My first time there, and although I had the wrong tire size they worked around it.I got good tires and pep boys didn't disappoint.I will probably be using they're service again.
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July 2023 by kamama Harris
Dre, Jessica, and my service tech B who I actually didnt meet but from the information I got did a very good job at finding the problem with my turbo charger, I appreciate all the help from them and will be bringing my car back in the future!
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July 2023 by Joshua Avery
I only came I into for their free break inspection. The man at the counter told me what the free inspection covers and if I wanted to have it fully Inspected it would be a fee 60.00. I told him just do what the free inspection covers. Shortly he tells me I need my break pads replaced soon. They were getting worn out. Would be over 1,000 to replace the break pads for all 4 tires. I figured the pads would need replaced soon. But ended up charging me the fee anyway. Because they wanted to look more into the inspection, when I didn't want the further inspection, because I didn't want o pay for it. I just had my ac replaced yesterday and the serpentine belt replaced. Talk about doing services that the customer didn't want done. Never go to pep boys.
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July 2023 by brandy bennett
The guys here at the Hamilton rd store are amazing. I’m traveling with kids on the 4th of July and my stability light came on in my suburban causing it to not go over 40mph. The guys got me in and took care of the issue asap and got us back on the road .
