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February 2024 by Mary Ferrell
Excellent work!!
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February 2024 by Madison Baker
My dog was completely shaved. Groomer completely did not do as I asked. Will never come back, and will definitely not allow anyone to bring their dog here. Will be calling management to get a refund. I am mortified. Would give 0 stars.
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September 2023 by renae hopkins
Emily is a great groomer but grooming has gotten to expensive here I was charge 2 matting fees not sure why and not only that but my regular appointment was Monday I was a little late under 5 min but still was told to come back.
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September 2023 by Heather Rice
Lulu had a mini makerover and it was great! The staff is very friendly and knowledgeable. Devan is wonderful with her and does a very good job.
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September 2023 by D'Ara Barber
Hailey was awesome
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August 2023 by Keli Breckenridge
Person who answered was rude and unfriendly, told me no "self" pet wash at that location and didnt offer to tell me which one was. No more shopping here and being one who spends over $400 month just in main food, ya'll lost a good customer.And since I received a very respectful reply, I shall give them another try. Everyone has a bad day!
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July 2023 by Google user
Person who answered was rude and unfriendly, told me no \\\"self\\\" pet wash at that location and didnt offer to tell me which one was. No more shopping here and being one who spends over $400 month just in main food, ya'll lost a good customer. And since I received a very respectful reply, I shall give them another try. Everyone has a bad day!
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January 2022 by Mae M.
The staff was very helpful and friendly when we got our puppy groomed for the first time. They gave us wonderful training tips and answered all of our questions. Our girl came back to us happy, healthy, and looking fabulous. I would definitely come here again, and I would recommend to anyone looking for an inexpensive, professional grooming job.
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September 2021 by Tim Tc A.
This Petco is in a large mall complex - the site formerly occupied by the Lennox Company, which was a purveyor of HVAC equipment at the location. You'd never know it as the buildings and business in the are new and fully modern and I'm guessing people newer to the area might not know or be familiar with the history or origin of the name. On this visit I stopped in to have a look at and reacquaint myself with the grooming area. In the past I used this service to help with grooming needs for a large mixed breed shepherd that I rescued in New York City years ago with assistance from ASPCA's Burgh Animal Hospital. My experience with the Petco groomer at that time was quite positive although she moved to Alaska as I recall. I did speak to someone in the grooming area here recently by telephone about their services. I was informed by that person that they do not muzzle, use cones, or similar restraints, and the preference is that owners are not in the grooming area while the grooming is underway. As I consider the possibility of grooming assistance as needs might arise, My past experience this site visit and the conversation I recently had with their staff will all inform my decisions. I included a couple other photos as well. This store has a particularly large toy section and have found it to be well stocked in others areas for cats and dogs, including food and other supplies.
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September 2021 by InesandAnna D.
Employees are poorly trained and do not know much about the store and product. I was trying to buy a fish that was priced at $20, but when i asked about it they said it was $60? We tried to buy a goldfish instead and they told us we needed to buy a 5 gallon tank for it, so we tried to buy a beta fish and they said the same thing. There was not a single thing in that store telling us that every single fish required so much stuff. They shouldn't even advertise their fish if they're going to turn everyone away. We would have gone above and beyond for our pet but they did not give us the time of day! Get your fish and pets somewhere else !!
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August 2021 by M B
I dropped her off at 9am and they said to pick her up at 1:45pm, then they called and asked for more time, which was fine, they asked for 30 minutes more, when I arrived at 2:15pm I asked if they did teeth brushing and ear washing as I paid, I believe and extra $10 x 2 for those services, they were still running behind so the groomer literally, took a toothbrush and swiped the right side of my dogs mouth, she didn't brush her teeth, then she took a cotton ball and swiped briefly the inside flap of the ears, this breed, a goldendoodle, needs thorough ear cleaning to prevent infections, I've had groomers in the past be so thorough that they referred me for a veterinary ear inspection for suspicion of an infection.
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June 2021 by Elizabeth Kruggel
The entire store was dirty and Hank's cut was patchy. I wanted to spend the $60 to get a some-what-decent haircut for him because I thought I wouldn't do all that great doing it myself. But, I will now be cutting it because it looked like a novice did it anyways. This looked like a $20 cut, when I've spent $40 else where and got professional service. I will never come back to this store period.
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June 2021 by Joori Anderson
Cut is not even. Some part of leg is not even cut.
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May 2021 by Monica D.
My cousin had brought my dog in last week while I was out of town.. .. they completely took advantage of her .. she was a new customer... they charged her an essential charge which she doesn't remember signing or discussing.. I called to discuss the bill and pretty much nothing was fixed. .. BTW I have always taken my dog to one on Henderson with no problems at all.. my bill was double from what it usually is..
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April 2021 by Brenda Voelker
Jeffrey does a wonderful job with our dog. Mickey is 14 years old and can sometimes be a grumpy old man but Jeffrey knows just how to make him feel comfortable and knows when he has had enough. I love the spa treatment. He feels so soft and smells so good.