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September 2023 by Vivian Edoja
Was told I could walk in, no appt necessary. Called at 5:15 in a Sunday (they close at 6 on Sundays) to say I was on my way. Said she was closing at 5:30 depending on what I was getting. Told her I would be there well before that for simple ear love piercings. Then she says, “Well I really don’t do any piercings past 5:10.” Lol. I get wanting to leave work early, just say that. I don’t appreciate the run around at all.
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March 2023 by Olivia C
We got my chain replaced by Jerrika, very nice and helpful! 10/10 would come back!!!??
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August 2022 by Kristen Beringer
Karlie was super busy and working alone, but she handled herself beautifully and took good care of everyone she helped!
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February 2022 by Leanna Cann
Friendly and helpful staff! I hadn’t worn an earring in my piercing in over 10 years, the piercer was able to find my original piercing (none of my friends or family had been able to find it for me, I was afraid it was closed forever), help me find the earrings I wanted and put them in for me! My entire visit was less than 15 minutes! I’m very happy with the speedy, helpful and kind service.
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January 2022 by Kels B
We went for lobe piercings, and as soon as we showed up we were immediately helped. The staff were very nice, thorough and helpful. There were plenty of options for jewlery, in all price ranges. There is a cost for insurance however.
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December 2021 by Aaron White
Great service. Fast painless piercings.
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May 2021 by Chris Smalley
Couldnt find it.
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April 2021 by Paula Mullins
Well it started out shakey. There was a girl there that basically pawned us off onto another girl who was already helping another customer. Finally Iesha asked us what we needed and we told her earrings and a piercing. She happily obliged us once she was done with her other customer. She was very nice and apologetic for the behavior of the other employee. She saved the visit.
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April 2021 by Carrie Young
My son wanted ears pierced but only ended up wit 1 done. The lady & man tried to do both at same time. The lady on left ear was done fine. Guy on right ear bad experience gun got stuck wit earring that didn't go all way thru my son's ear. They lady had to grab guys gun on right side & pry off my son's ear cuz it was stuck on there His ear is now infected/red can't even touch it! He has been in pain since we left there! I'm going to see what his doctor says for me to do cuz his ear is now infected. Lady said it wouldn't get infected cuz of stuff she sprayed on it so I asked for extra bottle of solution but it didn't do any good on ear that wasn't done right! Now we waiting for hole that is there but not all way thru to grow over. U can still see the hole where he earring didn't go all way thru. I really don't think the guy done it right I think he acted a bit nervous. So I think that y his side didn't go well at all. NOT happy at all!!!!????
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March 2021 by Cali
I made appointment and no one answered my call to confirm that there still open. The mall closes at 7pm and they booked me for at 6:30 pm appointment yet none could answer and there were no open stores to walk into. I am highly upset my schedule was set to come at this time.
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September 2020 by Christine D'Agostino
Went here to have my daughter‘s second ear piercing done. I was told we had to buy the insurance in case an earring should break. We bought the forced insurance. The piercing went well, but within three weeks one earring broke while she was at practice. She was unable to find the earring that fell out. Remember, these are piercing earrings that shouldn’t fall out or break. She replaced the broken/lost earring with the piercing earring from her original set (which she has has for a couple of years). This would keep the hole from closing until I could get back to Pagoda. Well guess what! The forced insurance doesn’t cover “lost” earrings. She wouldn’t have lost it if it didn’t break. They weren’t supposed to even be removed yet. I understand the reasoning for not replacing lost earrings, but if it is within the first 4-6 weeks it should still be replaced. Also, this “insurance “ should be optional. If they want you to have it, it should be included in the cost of the earrings. Of course, they wanted to sell me a new set.
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August 2020 by margaret dutton
Outstanding experience for granddaughter and beautiful jewelry. Excellent people working there, will be back for more earrings. I encourage anyone who is thinking of getting ears pierced to go there.
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January 2020 by Kristal Ridinger
Good service
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November 2019 by Jennifer West
I would not recommend this place for children’s ears. They only do one ear at a time. After 2 hours my daughter walked away with only 1-ear pierced. My 8 month old had a successful piercing with little pain but her earrings fell out 3 times in a week and a half. One whole is now closed up. I now have 2 daughters with 1 ear pierced. I feel like a horrible parent for having them done now & would not recommend them for this reason.
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November 2019 by Jennifer West
I had chosen piercing Pagoda for the quality of product when choosing to get my 8 month old and 5 year olds ear pierced. I did not realize what I was in for. Katie was wonderfully nice but there was no protocol and they chose to do 1 ear at a time on my 5-year old, which I let them. After 2 hours of crying she walked away with 1 ear pierced. My 8 month old had a pleasant experience but after a week and a half she had her earrings fall out over 3 times. The last resulting in her ear closing. I now have 2 girls with one ear pierced and a parent who feels like a failure for taking them there. I also paid $130 for this experience.
