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January 2024 by R M
Quick and easy process. This location has really friendly customer service and went above and beyond to help with my shipments.
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September 2023 by Jeff Silleck
There are several reasons to use this store for U-Haul. The first is simply the people. They are nice, a quality that goes a long way when you have to move stuff. They have a lot of trucks, so I have been able to get trucks on two different August Saturdays, a busy time. They also have a lot of parking. They have gone out of their way to make my tasks easy (I won't raise expectations by listing favors done, but the folks here are very considerate).
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August 2023 by Madi H.
placed an order online for a truck, doly, boxes and tape. days in advance. worker was already late to work so there was a line of people waiting and this girl had no clue what she was doing because she "only works saturdays". a 5 min process turned into a 35 min process due to her not knowing where any supplies were in the store or reading our order number to match the product numbers. we only bought supplies here to save time by lessening the trips to purchase items. save yourself some time and go to walmart to buy the supplies. will not be using this business again.
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July 2023 by G Griff
Have used their uhaul services for multiple days. Very friendly, good equipment. Would gladly recommend
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February 2023 by Britney Le
Says they’re open 10-12 on Sunday and when I came at 11:45 no one was here. I even called the day before to confirm they were open.
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August 2022 by Jeff Bosiokovic
Excellent customer service and overall experience
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January 2022 by Sue Keith
I have used this business for all my shipping needs for years! The (sorta)new owners are very nice and always offer to help carry packages inside for me. They also try to pack/ship at the least cost possible. I also appreciate that the staff masks when a customer comes in. I would highly recommend this business.
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November 2021 by Marie Bosouma Beugre
If you thinking about calling them don’t… they never pick up their call
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September 2021 by M R.
As someone inexperienced at selling on eBay, especially a large, expensive item like an industrial 25 quart lab sterilizer, I decided I should seek professional packing help so I didn't inadvertently do a poor job and end up with a damaged shipment. The person working was absolutely lovely and a little busy so I left my package and returned later for pickup. Everything looked fine on the surface to me. Well, the shipment arrived damaged. The metal base was broken into pieces and the sterilizer was so damaged it leaks, so it is useless. I have been trying to contact them for a week now and they will not return phone calls or Facebook messages. I assume they have a process for reimbursing a client for goods damaged as a result of poor packaging, but I cannot get in touch with anyone to confirm or use it. At this point, I'm out approximately $500 for broken equipment, $50 for shipping, and the $18 I paid for subpar, UNprofessional packaging that caused these losses. And created a sad/bad ending to what had been a terrific eBay interaction. I will continue to try to contact Quality Box & Pack and update this review according to their response. But so far, I would advise you to go to the UPS store down in Olentangy Plaza. Javier was excellent to work with--very patient, diligent, and meticulous in helping pack and ship boxes. I will continue to go there and recommend them until my issue is satisfactorily resolved.
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August 2021 by Chloe Leo
Uhaul rental was quick and easy, front desk person was incredibly kind.
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July 2019 by Saleh D.
I have been using this place to ship about 2-3 times a month for almost 10 years. I've never had any issues with my packages and they have always been very kind and helpful (old owners and new).
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June 2019 by Sandra C.
I brought in a box with a prepaid USPS label on it. The woman working there was talking on her cell phone to a relative. She did not end the call. She proceeded to send the package via FedEx. I did not notice her mistake until FedEx returned the box to me 2 days later. That was a sloppy mistake and unprofessional that she did not end her call before waiting on me. This store changed hands about a year ago and has steadily gone down hill. Their OPEN sign is broken. The woman does not seemed concerned. She is busy talking on the phone to family.
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April 2019 by Kori Gasaway
I dropped off something with a prepaid shipping label to be shipped on a Monday and it wasn't marked as shipped until SEVEN DAYS later. Really embarrassing for me as a seller. They did have a nice selection of box sizes so I might go back and buy a box, but definitely won't be trusting them with my shipping.
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April 2019 by Apple Explained
Very convenient packing and shipping store. They accept and ship prepaid packages for virtually every shipping company (UPS, USPS, FEDEX, DHL) without charging any fees. This makes it a convenient one stop shop for my shipping needs. Always receive friendly and fast service. Can't recommend enough.
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April 2019 by Aesha Al Izzi
The owner is very rude and disrespectful. I had absolutely horrible experience three times in a row. I go here more than eight years and never ever experienced anything liked that before. I believe the owner is changed and now it is very unprofessional place and unpleasant. Very poor costumer service and poor communication with the customer. I will not recommend this place to anyone anymore!
