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September 2020 by Kellie Habing Faust
Great job and tackled all my projects extremely fast
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September 2020 by Amy Heironimus Castle
RHR went above and beyond my expectations. Came the same day I called and finished the work the following day. They even did a couple little things at no charge without my even asking. EXCELLENT service and professionalism.
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July 2020 by Solo J Souljah
Super fast, and efficient. Really great guys, him and his team did a great job. First class service, super professional! If you need any repairs or improvement, these are the people you want for the job.
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October 2019 by David K.
I used Good Hands Moving twice and will never use them again. For the first load they presented a caring, friendly attitude, and honestly the first load went fairly well. When we unloaded we did note some boxes that had collapsed a bit, but as we packed them ourselves we didn't think too much of it. And it was because of the results of the first job that we hired them for the 2nd truckload, including the drive to our new home this time. As they loaded the truck, I was concerned about their drive to get as much on as possible, knowing that an overfilled truck might cause issues. As the load went on they got more tired and more careless. I told them repeatedly to worry about keeping things safe rather than just worrying about volume. They didn't listen. As they unloaded the truck, that's when things started to go bad. Almost all of our furniture had some sort of damage from incorrect packing. Some were minor scratches, others not so much. I was surprised that they unloaded our piano last as it was right at the back end of the truck. Once I saw it I wondered if they had left it to last to delay my dismay. The piano came off the truck with major damage to the case. That is when things went bad quickly. Jason immediately started blaming me for the overloaded truck. He also said that he had given me a discount on the move so he wasn't going to take responsibility for the damage. To date they have never taken any sort of responsibility for damage. We have since found some scratches on almost every piece of furniture they moved for us. Jason's team was supposed to make one more trip to our old house to move some of the remaining furniture to the first floor. Jason never attempted to complete this for us. In short, if you value your furniture, use another mover. I wish I had.
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October 2019 by Karen B.
Needed to have an executive desk disassembled and moved to the garage, which Mike and Eli did an excellent job. The ease of requesting service on their website and getting back to me so quickly is one of the reasons I chose this company. Pricing was reasonable, they were professional and courteous no damage to walls, wore shoe covers which is why I will use them again for future work. Highly recommend.
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August 2019 by Valerie Orr
Fair Prices. Support OUR Local Businesses! He gives back to our community! Friendly. Professional.
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April 2019 by C A.
Unfortunately I had a similar experience to some of the below in terms of the fact that the movers do not seem to have any concern for the items they are moving - various items were dropped and damaged during the move and despite this happening literally in front of us no one even acknowledged it until a family member asked about it. Pros: easy to communicate with and they agreed to come later than planned after a delay on our trip to our destination. It was super nice of them to do this and we really appreciated it! Cons: various items were dropped and damaged during unload - we drove our own truck, they helped with unload up flights of stairs and quite a few items were dropped and banged against doorways during unload. I debated whether to leave this review as I felt very grateful they came later than planned to help us be able to complete our move the day we wanted, but after seeing the below reviews I felt compelled to give a heads up to other people about the lack of concern for the items they are moving.
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November 2018 by Shelba W.
I used Good Hands Movers through Uhaul's Movinghelp.com. What a terrible experience. They didn't show up. They didn't call or text to say they weren't coming until I actually contacted them to find out where they were. Very unprofessional. Don't use. Don't use. Don't use! My move, which we had scheduled movers a week in advance, ended up being my 72 year old mother and myself to move couches, beds, and other heavy furniture. Don't use!
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August 2018 by Tina K.
Quick and thorough!! Even packed stuff from the house that we told them needed to stay! Boxes made the trip fine, all my wood furniture was scratched and my dining buffet has a broken leg now. Jason was not friendly to me but the other two guys were nice, friendly and funny! It was a LONGGG day.
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June 2018 by Rebecca M.
Is it possible to give zero stars? That is what I would prefer to do. I called to make an appointment and get a quote and left a message and they didn't call me back. For whatever reason I decided to try again and when he did finally answer the phone, the owner was rude. I asked about what their insurance is for moves and apparently using the word "insurance" is a no-no for this guy, because he promptly told me that movers don't have insurance, they have COVERAGE. Ok, that's fine, this is my first time using movers and I don't know these things. But apparently this was enough for him to decide that he doesn't want to provide me moving services. Based on several of the other reviews, probably because his company breaks stuff and he doesn't want to move anyone who cares about their property. Do not use these movers.
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May 2018 by Patrick M.
DO NOT HIRE! Please read the review below under Candice before considering these people. She was kinder to them than she should have been. Other additions that should have been added to that review. They were over 90 minutes late and sent their back up squad. Two early 20 somethings that reeked of weed. Don't care if they smoke on their own time, but if I'm hiring you to move my antique furniture, DON'T BE HIGH!!! After damaging the antique furniture they sent the crew that was supposed to show up. These guys looked like experienced movers. They photographed the damage, agreed it was their fault and left. The following day, the owner tried to trick my wife in to settling for the cost of the hire. When I spoke up (he was unaware I was on the line as well) he became extremely hostile and told me "I'm speaking with your wife... not you". He was clearly trying to take advantage of the situation. This company has no values and do not value your time or valuables. As noted, they refused to pay to get the furniture replaced and fought any and all BBB requests. Insurance should have covered this but they wanted to settle for 5-10% of the cost. Do not hire these people!
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February 2018 by Candice G.
I have waited almost 7 months to write this review in hopes that Jason, the owner of Good Hands Moving, would work with us to resolve our issue. However, he has been steadfast in his unwillingness to take responsibility for the damages his movers caused, and so I feel compelled to write this review to warn others who might consider using Good Hands to proceed with extreme caution. We found ourselves needing to move states in a month's time and the mover recommended to us was unavailable. Due to the quickness of our move, we decided to rent a truck and hire movers on both sides of the move using movinghelp.com. Good Hands has good reviews on that site and I chose them over another company that said they just used college students as their movers. Fast forward to moving day, our movers loading the truck were awesome - incredibly professional and even helped us carefully wrap all of our valuable furniture with furniture pads and moving plastic wrap. This was important to us since we have inherited my grandmother's dining room set, which is lovely, old, and irreplaceable. We get to Columbus and two Good Hands movers arrive to unload our truck. The next thing I knew I was hearing a horrible sound as our movers drag our antique cherry wood table across our concrete landing because they can't figure out how to get it in the door. Multiple problems here, first and foremost that they deliberately removed the protective covering in the yard, which we hadn't seen, before trying to move the table in the door - protective covering that would have protected the table if it was carelessly set on the ground on its side like it was. Second, moving a dining room table in a door is moving 101. As soon as we saw what they were doing, my husband and father in law jumped in to instruct them on this basic moving technique but it was too late, the damage had already been done. There were long scratches and gouges all along one of the long sides of the table. We immediately called Jason to let him know and he sent two of his other movers over to document the damage. The day after, we spoke to Jason again and he offered to refund the money we paid for the move, but we declined and said we'd like to estimates on repair before settling on an amount. He indicated that was fine. I worked to get estimates on the repair and one said the cost would be almost $2000 and another came in at around $1000. I sent him both estimates and let him know we'd be willing to move forward with the lower quote. He was unresponsive until I threatened getting a lawyer. That finally merited a response but even after that, he once again went unresponsive. Now, here we are months later and all he has been willing to offer after being forced to respond by the BBB is around $100. I understand this is a small business, so even though this was 100% their fault, we were willing to work with them to find a resolution that would feel fair to both of us. However, they have been unwilling to offer more than a fraction of the cost of repair to an irreplaceable item that has been in my family for over 50 years. This all is demonstrative of this company's business ethics, how it values customer service, unwillingness to work to find a resolution in a timely manner, and overall empathy. Shame on me for not doing more research on this company before hiring them (please don't make my mistake!). But shame on Good Hands Moving for not taking responsibility for the damage they caused.
