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February 2024 by a f
Everything western that you’d ever need is here! Friendly staff and a huge selection! Nice big choice in many items! Not only clothes-but boots, hats, jewelry, kitchen items and more! Large clearance section. Many rooms to browse.
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February 2024 by Kristy Baker
Bought a comforter through Amazon, broken zipper, I reported this immediately and wanted a return. Rods charged me a restocking fee of 67.00 stating the comforter had food smell and pet hair or smell.How can this be? It was on my bed for about 30 minutes, the set was not used as the zipper was broke. The kicker, I don't have dogs!! Insane makes no sense! shame on this company!
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February 2024 by J M
Great store, friendly staff, good selection of western boots & apparel.
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February 2024 by Marshall Reese
Love Rod's! They are knowledgeable , friendly and genuine. They go out of their way to satisfy the customer, to the point it feels like you're family!
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February 2024 by Sheri Holt
Genuine country! Great selection and fantastically helpful staff!!
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January 2024 by dralore
Friendly people, but the selection isn't that good. Not many good boots only city cowboy stuff mostly. Place wouldn't do so well down south.
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January 2024 by J Gonz3
Great selection and good service. The look I received when asking if there was a "Veterans discount" was a little surprising. I don't mind that they don't offer one; but I do think it's a reasonable question at an American "Western" shop. I won't likely be back unless I want to see and touch something b4 I buy it online.
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January 2024 by Alfredo Garcia
Excellent service and variety
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January 2024 by Chrisi Hagan (Realtor and Tech Trainer)
As a seasoned real estate agent who knows the value of exceptional service and quality, I recently had the pleasure of visiting Rod's Western Palace, and I must say, it was an experience worth sharing!From the moment I stepped in, I was greeted with a warm and inviting atmosphere that felt like a true embodiment of Western charm. The store's selection of merchandise is simply unparalleled. Whether you're in search of the perfect pair of boots, a stunning western hat, or authentic riding gear, Rod's has it all. Their array of apparel, accessories, and home decor items reflects not only style but also the genuine spirit of the West.But what truly sets Rod's apart is their customer service. Each staff member I interacted with was not only knowledgeable about their products but also genuinely enthusiastic. They were eager to help, offering insights and suggestions that made my shopping experience both enjoyable and efficient. Their attention to detail and willingness to go above and beyond is a rare find in retail these days. I was exchanging a coat I received as a Christmas gift and they searched and searched to help me find a replacement.As someone who appreciates the finer things in life and understands the importance of creating lasting impressions, I was thoroughly impressed by the quality of the merchandise. Each item I examined was of top-notch quality, exuding durability and style.In conclusion, Rod's Western Palace isn't just a store; it's a destination for anyone who loves Western lifestyle and appreciates exceptional customer service. Whether you're a long-time Western enthusiast or new to the style, Rod's welcoming environment and impressive selection are sure to provide an unmatched shopping experience. I highly recommend Rod's Western Palace to anyone looking for quality Western wear and a memorable shopping journey.
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January 2024 by Jonathan Seelig
Best place in the Midwest to get your cowboy on.
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January 2024 by Jillian Carroll
The staff do not greet customers as they come in. Staff does not engage in customer friendly service. Slow service. Overpriced junk quality toys. I can get WAAAAAY BETTER QUALITY AND SERVICE at BUCKLE.
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January 2024 by David Brauer
I've lived in Columbus for 20+ years and just discovered Rod's Western Palace. I'll be back!! Love my new belt buckle and wool shacket.
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December 2023 by David Worley
Horrible communication.Was promised Christmas present would be delivered BEFORE Christmas.No tracking provided no communication.Thanks for making Christmas empty
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December 2023 by Michael Reed
Beautiful store. High quality clothing at a reasonable price
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December 2023 by Cwo
Excellent
